Job Post

Business Operations Manager

Teikametrics
280 Summer St, 9th Fl
Boston, MA 02210
Teikametrics is looking for an ambitious Business Operations Manager. In this role, you would not only answer questions but anticipate the questions that will be asked. You must be able to hit the ground running in a fast-paced and dynamic work environment. Most importantly, you want to be a part of a high growth company, where you’ll have an opportunity to solve complex business problems on a daily basis.    In this role, you will leverage your expertise to deliver business intelligence and drive measurable changes via various strategic and operational initiatives. You will work across all teams such as Marketing, Sales, and Customer Success to drive performance analytics and lead strategic initiatives. Candidates will need to be organized, resourceful, flexible, interpersonal and willing to learn. If you are the type of person who likes to help create your own position, contribute to growth, and pursue endless opportunity, this could be the perfect role for you!    Job Responsibilities:
  Processes & Team Efficiency
  • Processes: Map, document, and maintain internal cross-functional processes 
  • Drive Efficiency: Drive efficiency across external facing teams, e.g. providing materials and data that help teams to work more effectively
  • Cross-Functional Coordination: Manage operational project across departments. Analyze opportunities, synthesize findings, develop action plans, gain consensus and act as part of the ongoing team to translate recommendations into results

Data & Reporting 
  • Reporting: Conduct ongoing analysis of our business to drive performance outcomes
  • Analysis: Work across functions to analyze customer success, marketing, and sales data. Generate regular pipeline, revenue forecast, account development, and retention reports for company leadership

People & Enablement
  • Team-member Onboarding: Develop and maintain internal documentation (training guides, practice materials) to facilitate quick ramp-up of new team members and standardize processes

Technology / Systems
  • Salesforce and Hubspot Administration: Contribute to the administration of Salesforce and Hubspot to provide visibility into business metrics and drive efficiency  
Qualification Profile:
  • Bachelor's degree
  • 3-5 years of relevant experience in a Business Operations, Sales Operations, Marketing Operations, or Customer Success Operations role
  • Prior experience with Salesforce.com and Hubspot (or similar marketing automation platform). 
  • Experience with other Sales, CS, or Marketing productivity tools a plus. 
You are:
  • Organized and complete work within established time frames.
  • Systematic in your approach to problem-solving and excited about process improvement.
  • Creative with the ability to think outside of the box.
  • Obsessed with metrics and analytics - understand where we are succeeding, where we need to improve, and why. 
  • A fast learner - You can learn new processes and technologies quickly and independently. 
  • A collaborative team player with the ability to work across functions.
Category: Sales & Business Development
Full-time

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