Fuze: Business Operations Analyst
2 Copley Place, Floor 7
Boston, MA 02116


Employee Testimonials

We're on a mission to transform global workplace communication, and we need your help. How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works.

The Billing Operations Analyst will be a key member of our growing operations team at Fuze. You will be responsible for a large variety of tasks to include; optimizing our internal processes for delivering customer invoices and responding to customer billing requests. You will be accountable for improving our ability to deliver accurate invoicing and collect our receivables. This role will provide an opportunity to participate in special cross-functional projects that will allow for significant professional growth.

What you'll do:

  • Identify challenges/issues and provide feedback to refine and improve processes on an ongoing basis
  • High level analysis of open billing requests to improve internal processes
  • Perform research on potential improvements to billing and collections tooling and software
  • Partner with the Fuze billing team to implement and enable improvement
  • Effectively manage our queue of billing tickets with the billing team
  • Collaborate and communicate with internal customers, peers and other departments (i.e. Sales, Customer Success, Support) to ensure organizational and customer commitments are met
  • Participate in special projects requiring the input of the Finance and Billing Teams

What you must have:

  • Bachelors degree required (accounting background a plus)
  • Excellent communication and customer service skills
  • Comfortable speaking directly with clients and internal stakeholders
  • Ability to work independently as well as in a team environment
  • Solid problem-solving skills
  • Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment
  • Ability to handle confidential financial information appropriately
  • Strong written and verbal communication skills
  • Strong organizational and customer service skills

Technical Skills:

  • Proficiency in Microsoft Office (Excel, Word), Google Docs, and Adobe PDF
  • NetSuite experience a plus
  • Salesforce experience a plus



Employee Testimonials

Alexander Johnson
Software Engineer

Each day, I look forward to the camaraderie we develop writing the software that runs Fuze's backend. Our agile approach creates great software practices by combining short sprints with stringent peer reviews. Not only have I learned to be a faster and more efficient programmer, but also smarter about the code I write through the collaboration and support of my colleagues.

Juan Soprano
Director of Backend Engineering

Since I've joined Fuze I’ve nothing but great moments and experiences. The culture is amazing and even tho the company has grown a lot you still feel part of the big picture as the communication between all the different offices around the world is amazing (we are a communication solutions provider after all right? :P). Also on the dev side its great to be part of a company that is always trying to innovate and try new and challenging things, its hard to get bored with legacy code or old technology in Fuze!!

Julio Viera
Vice President of Engineering

I've been working for one year in engineering and I absolutely love it. The team is full of energy and we are all working together for a common goal. The management team knows how to transmit the right priorities so we can focus only on the important stuff and deliver on time.

Also we have an incredibly effective sales team, this boost the morale of everyone with every closed deal and pushes the company forward.


Fuze gives me a front row seat to all of the excitement and wins of building a successful company. The best part? It's not just to watch: I'm also part of a team of brilliant minds and amazing doers.  The challenges we face day to day are made much easier thanks to the incredible talent and leadership here.