Job Post

Business Analyst - Solutions Consulting

31 Hayward Street
Franklin, MA 02038

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking, and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

To support our continued growth, Interactions is hiring a Business Analyst is responsible for supporting the sales organization in the development of business cases, assisting in determining pre-discovery ROI estimates, assisting with proposal creation and facilitating opportunities moving through pipeline from discovery to contracts.

  • Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
  • Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients.
  • Present business cases to internal stakeholders.
  • Provide consultative services to sales organization as it relates to the value delivered to customers.
  • Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
  • Project Manage opportunity movement from discovery to contracts: includes collecting required documents, reviewing accuracy of materials and submitted well organized packages to legal for contracts.
  • Partner with sales teams to produce customer-facing proposals via PowerPoint or like tools.
  • Partake in responses to RFIs / RFPs with Solution Consultants.
  • Engage in development and refinement of existing models and business case tools or templates
  • Understand the domain as well as industry trends/metrics that could help drive Interactions value proposition.


  • Bachelor’s Degree.
  • 6+ years of relevant experience as a business analyst or consultant.
  • Advanced Excel and PowerPoint knowledge.
  • Exceptional business/statistical analytics experience.
  • Strong presentation and data visualization skills.
  • Extreme attention to detail.
  • Understanding of how to build compelling value propositions for a sales organization.
  • Ability to think analytically and to creatively solve challenging business case issues.
  • Strong organizational skills and ability to manage multiple projects simultaneously.


  • MBA preferred.
  • Consulting experience would be ideal.
Category: Customer Success

See What It's Like To Work Here

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. 

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