Quick Base: Business Analyst
Quick Base provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their organizations more efficient. For nearly 20 years, people of all technical backgrounds have been using the Quick Base platform to create solutions that streamline processes, capture real-time data, and improve company operations while working in concert with existing IT systems. Based in Cambridge, MA and a former division of Intuit, Quick Base has a 6,000+ customer universe of app-enabled businesses that spans all industries and company sizes, and includes more than half of the Fortune 100. Come join us as we grow.
 
About the team:
 
At Quick Base, we believe that exceptional employees are not only the key to our success, but also to our customers’ success. Our teams are small, diverse, nimble and highly empowered to drive company excellence. Each team owns its own commitments and outcomes. Our employees enjoy interesting challenges, learn fast, and strive to do the best work of their life.
 
Position Overview:
 
Because Quick Base can be used to run many aspects of a business, we at Quick Base implement our own apps internaly as much as possible! Many of our departments are using Quick Base apps including Sales, IT, Accounting, Marketing, and Customer Success. This role will be focused on the client facing teams. 
The Business Analyst’s role is to provide an interface between the Quick Base client facing teams and the internal IT/IS organization. The Business Analyst’s role is to assist in the planning, design, and development of Quick Base apps for internal use. This could also include the modification of existing apps in support of strategic goals. This includes facilitating requirements gathering, process improvement sessions, design & development sessions, testing, assisting in the deployment of changes and production support of implemented functionality. The BA should efficiently synthesize both technical and business information and present implementation needs and options confidently.
 
Responsibilities:
  • Gather and synthesize business objectives and requirements to drive holistic business and technology solutions for the client facing teams as well as the rest of the business where needed.
  • Ensure the right cross-functional team members are in place to achieve project success, driving results through excellent communication, influence and collaboration skills.
  • Collaborate with the client facing teams in the planning, design, development, testing, and deployment of new Quick Base apps, enhancements to existing Quick Base apps, and integrations with 3rd party software solutions.
  • Ensure functionality meets the business requirements of the key stakeholders and usability demands of end users.
  • Plan and manage multiple projects simultaneously from initiation through delivery in support of the on-going operations and optimization of the Quick Base business application ecosystem.
 
Qualifications:
  • Experience working in a SaaS company. 
  • Experience in creating use cases, workflow & process diagrams, wireframes, data mappings and other methods and skills used in business analysis.
  • Experience in testing methodologies; UAT, IST, Usability, etc.
  • Demonstrated experience translating stakeholder requirements into scalable infrastructure solutions.
  • Ability to communicate effectively to both technical and non-technical stakeholders.  
  • Expert planning skills; can translate scope into schedules and requirements .
  • Working knowledge of systems development lifecycles and systems integration projects.
  • Experience working with a Sales, Marketing or Customer Success team is a plus.
  • Experience working in a Agile/Scrum environment is a plus.
  • Customer Relationship Management subject matter expertise is a plus.
  • Bachelors degree or equivalent relevant experience.
 
Behavioral and Interpersonal:
  • Strong organizational, analytical skills and problem solving ability – both strategic and tactical planning
  • Self-starter, resourceful and intellectually curious
  • Natural ability to be transparent and open to feedback
  • Sense of urgency without sacrificing quality
  • Capacity to work in a high growth, fast-paced environment
  • “Can do” attitude and intense desire to excel
  • Collaborative, team player with high standards and ethics
Full-time

Employee Testimonials

Alice Hinshaw
Product Manager

What do you do at Quick Base?

I am a Product Manager. That means I get to help our new customers plan, build, and deploy their first apps with Quick Base. 

What does Customer-Obsessed mean to you?

Customer-Obsessed to me means always going the extra mile to make sure my clients are getting the most value out of Quick Base and to make sure they have everything they need to feel comfortable at every point in the building process. 

Tell us about a time you exhibited Quick Base's value of "Customer-Obsessed"?

After being out of the office for Empower and vacation I was checking in on the health of one of my accounts to see if they had registered for any University courses or submitted any Care cases etc. while I was away. I found they had submitted a Care case asking for ideas on how to set up a unique formula field that would count the number of records created each day and label each record with its number. I learned that this was an incredibly complex problem, so I got curious about this and decided to do a little more digging to see what I could set up. After a little tinkering I was able to come up with a creative, streamlined solution that I passed on to the client. They were thrilled I had taken the extra initiative to figure this out and we are slated to implement the solution in their app next week!

What's your favorite part about working at Quick Base?

My favorite part about working at Quick Base is getting to see all of the diverse ways our customers use it to solve their workflow problems. With such a versatile product I'm always fascinated to see how our customers have tailored it to suit their needs!

Steve Percoco
VP, Sales Strategy & Innovation

What do you do at Quick Base?

I get to help people, prospects and customers, transform the way they and the companies where they’re employed, do their work. I am forever impressed by the way teams put our technology to work in their business.

What does "Courageous" mean to you?

Doing what’s right, always, even if doing what’s right goes against the tide, the grain, the consensus.

How do you exhibit Quick Base's value of "Courageous"?

Pioneering and presenting new commercial approaches for customers and partners that are not yet stood up – but for which deliver value for Quick Base and our customers.

What's your favorite part about working at Quick Base?

I run to work every morning, gratefully, simply to have the chance to sell and help sales people sell our capability - the stories I get to tell after learning what our customers do with Quick Base.  It’s “expletive” awesome.

 

Ryan Murray
Senior Application Developer

What do you do at Quick Base?

I'm a senior application developer on the Business Enablement Team. I build the Quick Base apps that help run Quick Base!!

What does “Simplify” mean to you?

To Simplify something is to break down all the clutter and focus on what's truly important.

Tell us about a time in which you exhibited Quick Base’s value of “Simplify”?

Every day! Our colleagues will come to us with a problem or a process that they want to systematize. It's our job to Simplify that process and build it into Quick Base

What’s your favorite part about working at Quick Base?

Easily the people. We work with a great team full of passionate people who are always trying to make Quick Base better.

Meg Ashur
Senior Counsel

What do you do at Quick Base?

I work closely with teams across the organization to problem solve, and support them by providing legal advice. My day to day often includes contract negotiation, document drafting, calls with customers and vendors, corporate governance and compliance work, and keeping up with an ever-changing regulatory landscape.

What does "Trusted" mean to you?

Trusted means being a reliable resource to the teams that I support, and in turn, to our customers. It means being open when I don’t have an answer on the tip of my tongue, but then figuring out and providing that answer in time for it to be useful.

Tell us about a time that you exhibited Quick Base's value of "Trusted"?

As an attorney, I am bound by confidentiality obligations that make it difficult to describe a specific instance. I guess that in itself is an example of how I am "Trusted"! 

What's your favorite part about working at Quick Base?

I love the work environment. My coworkers are a major part of this—the people here work hard, are smart and creative, and are fun to be around. Everyone here contributes to moving the needle forward on our product and our in workplace. The way we work is another huge component—I love that we run our business on our product, we really live what we preach. I have a hand in creating the applications that I use every day to do my job. As a non-technical person, that feels really good.

Gev Hovsepyan
Senior Software Engineer

What do you do at Quick Base?

I’m Senior Product Manager at Quick Base, focused on platform governance and security.

What does “Exceptional” mean to you?

Exceptional for me means to wake up every day and know that you are going to do everything you can to be better person, professional, husband, etc. than yesterday.

Tell us about a time in which you exhibited Quick Base’s value of “Exceptional”?

Recently I helped to organize first  Quick Base Hackathon, and the reason I did that was because I wanted to do something more than just being good product manager, I wanted to serve the teams that deliver value to our customers every day.

What’s your favorite part about working at Quick Base?

Here at Quick Base we build product that helps our customers to be more productive, more agile, more effective every day, which saves them time and resources that they spend on things that matter to them. With every feature we deliver we are making an impact, and that’s my favorite part about working at Quick Base.