Job Post

Business Analyst

PillPack
120 Beacon St.
Somerville, MA 02143

At PillPack, an independently operated subsidiary of Amazon acquired in 2018, our customers come first. PillPacks Operations Strategy Team uses analytics and experimentation to drive process and tool improvements for our pharmacy operations. You will be responsible for identifying opportunities to improve our existing operation, driving process improvement projects and developing dashboards and real-time analytics to inform decision-making in our growing operations network. You will use your presentation skills to synthesize and communicate areas of opportunity to company leadership. In this role, you will collaborate with Operations Managers, Product Managers, and Software Engineers to drive understanding of operational and financial performance.

Core Responsibilities

  • Design and build analytics tools for our growing and evolving operations
  • Measure labor efficiency and financial impact of our operations
  • Partner with our operations teams to identify new workflow automation opportunities through observation and analysis
  • Support software product decisions with quantified ROI analyses for feature development and prioritization to address improvement opportunities
  • Develop operations insights to drive key decisions for our business

Basic Qualifications for this role:

  • BS or MS in Computer Science, Electrical Engineering, Management Information Systems with a focus on Systems Engineering preferred, or a related technical field
  • 2+ years of experience in a relevant field
  • Experience with SQL, as well as data analysis and visualization
  • Strong problem-solving skills and ability to prioritize conflicting requirements
  • Excellent written and verbal communication skills and ability to succinctly summarize key findings
  • Comfortable working as both part of a high-performing, diverse team and as an independent performer
  • Ability to multitask and prioritize critical tasks and conflicting requirements with a high attention to detail

Preferred Qualifications for this position:

  • Intermediate to advanced knowledge of SQL and Python (or other query language)
  • Intermediate to advanced knowledge of Excel
  • 4+ years of experience in a business analytics role or relevant field


Individuals seeking employment at PillPack are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Category: Corporate Functions
Full-time

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