Interactions: Associate Software Engineer

Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company.   We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.   Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. 

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees.  Come join our growing team!


Position Overview:


As a Software Engineer at Interactions, you will be responsible for the full software development life cycle. As a contributor to the team you will work closely with other members of the team and collaborate with DevOps, Product Owners, Professional Services, Operations and other teams. You will be a part of a team that is responsible for designing new features/functionality and sustaining the platform and ensuring 24x7 uptime. You'll have the opportunity to learn the latest industry standard technologies around speech and natural language processing methodologies, high scalability/reliability, containerization and cloud services.


Essential Job Functions:


    •    Responsible for implementing key components, features and capabilities

    •    Contribute to the creation of a highly scalable, highly available SaaS platform

    •    Develop high-volume, high-performance, high-availability, concurrent applications using proven Java frameworks and technologies

    •    Troubleshooting and fixing issues

    •    Effectively communicate within and outside the team

    •    Participate in daily Scrum activities to communicate clearly with the stakeholders

    •    Provide technical and production support to end-users

    •    Document and maintain software functionality

    •    Perform peer reviews and use design patterns / best practices


Preparation, Knowledge, Skills and Abilities:


We're looking for someone who is/has:

    •  A genuine passion for coding and software engineering

    •    Excited  to be a part of a dynamic, growing company where your software has a direct impact

    •    Wanting to work on full-stack development with an emphasis on the back-end

    •    An active learner that can pick up the latest technologies and apply them as needed

    •    Knowledgeable in how to debug and can demonstrate problem solving skills

    •    A go getter that takes pride in finding solutions to complex problems

    •    Experience with object-oriented programming like Java (preferred)

    •    Interested in proper component / architecture design

    •    Interested in working in a challenging environment

    •    Able to  communicate effectively

    •    Desire to be part of a team and work closely with others