: Associate Project Manager, Product Consulting

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.

The Rapid7 Associate Project Manager, Product Consulting is responsible for managing the services delivery lifecycle through scheduling, project resourcing, managing customer expectations, removing blockers, and ensuring the project is well-executed with a quality deliverable.

This role will reside on the Services PMO team, and is focused on supporting our Product Consulting related professional service engagements. These engagements encompass professional services that are tied to our product suite including implementation, training, and custom development effort. The role also has a dotted line connections to one or more Practice Managers responsible for technical resources. As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a significant role, which presents the opportunity to impact the growth and direction of the organization.

In this role you will:

  • Act as a clients project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout

  • Drive achievement of financial targets by scheduling and overseeing work in the project portfolio

  • Manage engagement fulfillment to align with timeline, budget and resource requirements

  • Manage resources to the appropriate mix of billable project or directed, objective-based activity

  • Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology

  • Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts

  • Work with Services PMO Manager to support and continuously improve the project automation modules within our CRM

  • Hold Services peers and team members accountable to methodology and PSO best practices

  • Actively participate in execution of Services team and personal quarterly goals

In return you will bring:

  • Bachelor's degree or equivalent experience

  • One to three years of experience in a project management or operational role

  • Proven ability to manage high volume of activity effectively in a matrix resource environment you get stuff done

  • You like to look at things from a lot of different angles and come up with great solutions never settling for the path of less resistance

  • You consider Excel and PowerPoint old friends, not enemies

  • Experience with CRM Systems (NetSuite a plus but not required)

  • Fundamental understanding of project management methodology

  • Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Plusses:

  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)

  • Experience working in a services organization within a software company

Full-time

Employee Testimonials

James Green
Senior Director, Software Engineering

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Aniket Menon Rapid7
Aniket Menon
Director, Product Management

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Manager of Engineering, IT Devops

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Chris Wallace Rapid7
Chris Wallace
Director, People Strategy

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Roy Hodgman Rapid7
Roy Hodgman
Manager, Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."