Toast: Associate Product Manager, Digital Ordering
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

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Product Manager, Digital Ordering

at Toast(View all jobs)

Boston, Massachusetts, United States

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance and Customer Support to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Responsibilities:

  • Work closely with the Toast product team to support business needs
  • Ability to write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast-paced, agile environment
  • Provide integration support for 3rd parties using the Toast API platform
  • Manage project schedules and resourcing plans
  • Document customer requirements and feature requests
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Follow-up with customers and prospects directly regarding product feedback and feature requests

Ingredients:

  • A minimum 4 years as a Business Analyst, Technical Analyst or Associate Product Manager in a fast-paced software or technical environment
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"