Job Post

Associate Product Manager, Digital Ordering

Toast
401 Park Drive
Boston, MA 02215

Product Manager, Digital Ordering

at Toast(View all jobs)

Boston, Massachusetts, United States

We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance and Customer Support to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Responsibilities:

  • Work closely with the Toast product team to support business needs
  • Ability to write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast-paced, agile environment
  • Provide integration support for 3rd parties using the Toast API platform
  • Manage project schedules and resourcing plans
  • Document customer requirements and feature requests
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Follow-up with customers and prospects directly regarding product feedback and feature requests

Ingredients:

  • A minimum 4 years as a Business Analyst, Technical Analyst or Associate Product Manager in a fast-paced software or technical environment
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)
Category: UX & Design
Full-time

See What It's Like To Work Here

Take control of restaurant operations, increase revenue, and delight your guests in new ways with a single, easy-to-use platform. 

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