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Associate Product Manager
Boston, MA
PatientPing is a Boston-based care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers to collaborate on shared patients through a comprehensive suite of solutions and allows provider organizations, health plans, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system.
Job Description:
As the Associate Product Manager, you will be working closely with other product managers and our engineers, designers, integrations, and operations teams to identify and solve impactful user needs in our customer facing products that deliver amazing clinician experiences and patient care. You will work with an agile product development team as a product owner, writing detailed requirements, ensuring that engineers are working on the most important tasks that delight our users. Were looking for a high potential product contributor who deeply understands and can champion our internal and external customers in a complex B2B environment.
What Success Looks Like:
In 3 Months:
You understand the existing processes & tools for product development at PatientPing
You are providing daily guidance to the team on short-term deliverables, and working collaboratively with the agile team, internal stakeholders, and end users to deliver against the product roadmap
You are triaging and making tradeoffs on the daily standup, balancing competing needs & interests
You are documenting and prioritizing requirements for upcoming product releases
You are crafting internal communications around features, including release notes, user manuals, and feature descriptions
In 6 Months:
You are coordinating with the broader product organization to contribute to the medium- to long-term roadmap while continuously maintaining, prioritizing, and iterating on your product backlog."
You are building and expanding on a metrics and instrumentation framework to identify opportunities to unblock growth
You are collaborating with the Design team to run qualitative and quantitative user research that drives feature design and prioritization
You are collaborating with product managers to discover emerging product needs and build a longer-term product strategy
In 12 Months:
You manage end to end feature development from idea to requirements definition through customer launch and ultimately customer success
You are a critical stakeholder to internal teams on the short-term direction of product work and upcoming feature releases
What You Need:
You have 1-2 years of business analyst, product owner, or APM experience with a product that people use as a regular part of their daily work.
Youre familiar with iterative and agile development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.
Youre comfortable driving projects from start-to-finish, with a predictable cadence and involving multiple stakeholders from diverse disciplines.
You possess excellent communication and interpersonal skills.
Youre comfortable with data-driven systems, and ideally have experience working directly with a customer operations team to support their workflow.
Product Management experience at an enterprise SaaS company is a plus
Healthcare experience is a plus
What You Get:
Join one of the fastest growing health-tech companies in the country
Have the autonomy to build something with a brilliant and enthusiastically supportive team
Learn best practices from world-class investors and advisors
Become an expert on healthcare delivery system transformation, and work closely with the countrys most innovative health systems
Receive cash and equity compensation with health, dental, and other benefits
PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
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Employee Testimonials
Q: How does PatientPing recognize an individual's successes?
A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.
Q: How have you experienced career growth?
A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.
Q: How do you go about fostering creativity amongst your team?
A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.
Q: What does success look like on your team?
A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.
What is a day in the life of an engineer at PatientPing?
Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.