: Associate Director, Software Engineering

Our Opportunity:

We are hiring an Associate Director, Software Engineering for our Personalization team in Boston, MA. This is a great opportunity to build a team of ML engineers to create a platform that will enable other teams to rapidly develop, deploy and maintain ML models in production. This is a leadership position that will have exposure across the entire business, influencing the vision and implementation of architecture, design and features for Personalization. This role offers a great opportunity for professional growth with the leading online pet retailer in the US. You will have a unique opportunity of providing pet parents with a personalized, easy and integrated experience on Chewy.com.

Millions of pet parents with unique needs visit Chewy.com looking for products for their beloved pets. We have the task to decide what products would be most useful to them and help them discover those products. How do we do this?

Meet Personalization team @ Chewy. We use best of machine learning techniques and continuously test the outcomes to simplify product discovery for pet parents looking for their pet needs on Chewy.com. Our exceptional multi-disciplinary team of data scientists, data engineers, software engineers and product managers work together to power personalized recommendations and product discovery for pet parents. Our team has single threaded ownership of the space allowing us to decide impactful products that we can experiment, measure with metrics and deliver at a fast pace.

What You'll Do:

  • Manage and lead a team(s) of 5-10 experienced software engineers, ML engineers, data engineers and quality assurance engineers
  • Drive technical decisions and work with your product owners to execute on vision of Chewys personalization
  • Establish working relationships at all organizational levels and across functional teams
  • Hire and Develop best talent
  • Identify and manage priorities within the context of overall Chewy objectives
  • Drive excellence in Engineering and Operations
  • Own all operational metrics

What You'll Need:

  • Bachelor's Degree in Computer Science, Computer Engineering or related field
  • Demonstrated history of implementing and managing Critical Tier services
  • 5+ years of experience in Software Development as a software engineer
  • 3+ years of experience in Engineering Management
  • Delivery experience working under an Agile/Scrum methodology
  • Position may require travel 
  • Candidate must possess a Bachelors degree in Computer Science, or related field, or equivalent experience


  • Master's Degree in Computer Science or related field
  • E-Commerce experience
  • Experience working with AWS or Similar Cloud Environments
  • Experience managing ML models in production environment


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.