: Associate Director, Product Manager (Checkout)

Our Opportunity:

Chewy is looking for an Associate Director, Product Manager for Checkout to join our pack in Boston, MA. The Purchase team is responsible for the customer journey across Chewy.coms lower funnel and thus for all the millions of customer purchases. The journey starts as a customer places an item in their Cart and continues down through the Checkout process and includes the e-commerce backend platforms that power that experience. The team is also responsible for the full life cycle of Payment processing from payment authorization in Checkout through to depositing funds in Chewys bank account. This is a high-profile position that will have exposure across the entire business, shaping the vision and roadmap for a critical Product area. As part of a dynamic team, this role offers a tremendous opportunity for professional growth in the leading online pet retailer in the US.

What youll do:

A day in the life of an Associate Director would include but is not limited to:

  • Build a vision and product roadmap for Purchase components.
  • Utilize data to understand customer behavior as well as business objectives, then transform those insights into clear requirements for product roadmap.
  • Work with UX research and Customer Service to gather qualitative customer feedback and leverage the same for roadmap/ feature validation.
  • Collaborate with cross-functional business, product and engineering stakeholders to align on the product strategy, and maintain recurring communication to share updates and gather suggestions.
  • Prioritize and drive backlogs and feature launches for your Product area with your dedicated engineering team.
  • Lead and guide cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization

What you'll need:

  • 7+ years of professional experience, 5+ in Product Management
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • A history of launching products and/or features with customer first approach and delivering significant business impact
  • Owning the test-and-learn roadmap to inform the product portfolio
  • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
  • Candidate must possess a Bachelors degree in Computer Science, or related field, or equivalent experience

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.