: Associate Director, Product Manager (Autoship)

Our Opportunity:

Chewy is looking for an Associate Director, Product Manager to join our pack on the Autoship Product Team at our Boston, MA office. You will lead a cross-functional team of engineers, designers, analysts, fellow product managers, and other internal partners to envision, research, build, and deliver customer experiences that WOW millions of pet parents. You will drive quantitative and qualitative analysis of customer data to help identify key insights that will identify new opportunities and inform prioritization. You will provide clear business and technical requirements, partnering closely with design, engineering, and product leadership to deliver new features that delight our customers as part of a dynamic, fast-paced team. You will help bring new products and features to market through deep cross-functional partnerships and by developing and driving accountability for timelines and deliverables. Finally, you will collaborate with UX/UI design on requirements definition, research, and help with launch efforts to deliver business value and WOW pet parents.

What You'll Do:

  • Use your customer first mindset to guide the development and delivery of best-in-class customer experiences
  • Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done
  • Help define and analyze measures of success (KPIs) for new features and enhancements; transform these customer and business insights into clear requirements for product enhancements and new features. (Fluency in SQL required, Tableau a plus)
  • Use both quantitative and qualitative reasoning to break down complex problems into actionable plans
  • Develop and maintain a prioritized product backlog ensuring product vision aligns with both customer and business goals
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization
  • Create business requirements that help to deliver meaningful products to market. (Fluency with Jira and Confluence a plus)
  • Partner with analytics and product resources to assist with financial analysis needed to create business cases for new opportunities
  • Use Agile methodologies to deliver and iterate on new features at a fast pace

What You'll Need:

  • 7+ years experience in eCommerce or B2C product management
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Ability to think and perform in a both strategic and tactical spaces, concurrently
  • Demonstrate an understanding of business strategy and metrics
  • Passionate about building functional and engaging customer experiences
  • Ability to multi-task and work well within a dynamic, fast-paced organization
  • Strong interpersonal skills with a positive, people-oriented attitude
  • Fluent in Excel, SQL; experience with Tableau, and A/B and/or multi-variate testing a plus
  • MBA or equivalent required
  • Candidate must possess a Bachelors degree in Computer Science, or related field, or equivalent experience
  • Position may require travel

 If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.