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Associate Director of Product Design/UX

By applying to this position, your application is automatically considered for the range of Product Design/UX roles we have at Wayfair. If we think you might be a fit, a recruiter will reach out to learn more about your background and discuss relevant positions in more detail.

Who We Are:

Wayfair believes everyone should live in a home they love. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 14 million items across home furnishings, dcor, home improvement, housewares, and more. 

Our Product Design/UX teams partner with Engineering, Product Management, Analytics, and business leaders across Wayfair to ensure we're building technology that solves important customer problems in elegant, scalable, and measurable ways. 

Our Product Design/UX organization includes a variety of teams solving interesting problems:

  • Storefront, our consumer-facing technology team, is tackling a wide array of fascinating, incredibly difficult problems - like helping a massive, rapidly growing global customer base efficiently find the perfect products from our catalog of >10M items (with the majority of traffic on mobile), building 2-sided marketplaces to connect consumers with interior designers and contractors, and leveraging A/R and Computer Vision to help customers visualize products in their space. 
  • Our Supply Chain technology team ensures the right products are in stock, in the right places, at the right time, with the right cost profile to enable valuable delivery experiences for our customers, and differentiated value for our suppliers and carriers. We power availability, speed, and cost reduction across the value chain, from forecast to home delivery and post-delivery services.
  • Our Operations technology teams drive the development of the world-class software products that power Wayfairs transformation of retail for home. These teams create new and innovative services for customers and build the backbone of Wayfairs pricing, merchandising, and enterprise operations. Whether on desktop, mobile web, app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and Agile to achieve operational excellence, fueling company growth 

What Youll Do:

  • Collaborate with product managers, developers, content strategists, user researchers, and other designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement
  • Utilize design thinking principles to build engaging customer experiences that solve goals with elegant simplicity
  • Conceptualize and create pixel-perfect design mockups from sketches, wireframes, and other UX deliverable that represent your design thinking capabilities
  • Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques

What Youll Need:

  • Expertise in producing relevant deliverables including an online portfolio that demonstrates an unfailing advocacy for the user, highlighting: detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction 
  • recommendations, etc.
  • Strong skills in, and understanding of, modern design processes, including design tools like Sketch, Abstract, Invision, Framer, UXPin, and Creative Suite
  • Passion for building functional and engaging user experiences with a strong customer-centric focus
  • Ample experience collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiation priorities
  • Bachelors degree or equivalent practical experience
  • 10+ years of professional UX experience

Interested in learning more about Wayfairs Experience Design team? Check out our Medium: https://medium.com/wayfair-design

______________________________________________________________________________________________________________________

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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Wayfair

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Company Profile

Number of Employees

1,000+ Employees

Open Positions

191

Videos

Photos

Employee Testimonials

As someone who has held a variety of corporate, startup, and consulting, engineering, and management positions over the years, I find that Wayfair is in a league of its own. The company is engineering-driven and empowers engineers to learn, grow, and lead while providing the tools and support they need to better themselves and their careers. The energy and passion here is incredibly infectious and it genuinely feels like employees love coming to work in the morning and hate leaving at night.

Chris McCann   –   Senior Engineering Manager

Marketing at Wayfair really drives the business forward and gives you a ton of ownership, allows you to flex many different skill sets, and the people are awesome!

Shahan Rabbani   –   Associate Director - Marketing

Wayfair offers a culture rich in innovation, agility, autonomy and growth. My Manager and my global network of partners present opportunities never extended to me in the past. It was the company brand and reputation that brought me to Wayfair, and it is the leadership and my fellow Wayfairians who keep me loving what I do and with whom I do it each and every day!

Darlene Orbaker   –   Sr. Manager, Global Leadership Development

I love working at Wayfair because I love being surrounded by people who share my passion for creating experiences for our customers. Network-wide, the consultants in every site thoughtfully deliver great experiences to our customers and our leaders are committed to creating similarly great experiences for their team members. It’s wonderful to come to work every day surrounded by people inspired to take great care of those around them! … And I love my team in Springfield!

Joel Johnson, MBA   –   Site Director

I love working in merchandising at Wayfair, as it really allows me to impact the business end-to-end. From operations to customer experience, we have our hands in everything! Furthermore, Wayfair grants me the ability to drive high-impact improvements autonomously; talk about really feeling like a valued member of the team!

Jonathan Wang   –   Sr. Manager, Voice of the Customer Operations

I love working in Vertical Merchandising because of the exciting challenges and customer problems I’m faced with everyday, and the diverse set of levers and skill sets I leverage to solve them. I am empowered to push my team to be scrappy and think innovatively about how we approach a problem, and am incredibly motivated by the concrete impact to the customer experience we see in our work!

Nora Dewey   –   Senior Merchandising Manager

This is an inspiring place to work with true work-life balance. You can flex your creative muscles while learning about the overall business, an opportunity which isn't always common. Our cross-functional partners truly treat us as partners. I'm able to weigh in on the vision for the business, not just for creative, which is very rewarding.

Joanna Berliner   –   Head of Creative, Joss & Main

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