Drift: Associate AI Conversation Author

AI Conversation Designer

About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the worlds leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.

About the role

We are looking for someone to join our AI team at Drift! Were reinventing marketing and sales using messaging and AI

This role is brand new to Drift, and to the industry as a whole. Youll be working with our engineering team and our scientists to create the worlds leading conversational artificial intelligence. Youll work with customers to understand how the AI is working for them and help teach our system to work even better. Youll review transcripts and find places where the bot is doing great and places where it could use some help, and identify what information is missing to make it even better.

While in this role youll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.

About you and what type of skills youll need:

  • Love learning new things
  • Want to dive into the world of AI
  • Enjoy detail oriented tasks
  • Have strong, clear communication skills
  • Can solve problems even when you dont have all of the information

Who you'll work with:

  • Sarah Laeuchli, Product Manager
  • Jeff Orkin, Head of Data Science
  • Luke Van Seters: Tech Lead
  • Chris Ward: Data Scientist



What's it like to work at Drift?

At Drift, we care about people. We want to delight our customers every day and look to them as our biggest source of motivation and feedback. We come in each day ready to build the things they need, and sometimes that means changing plans on a dime. We care about each other and are each other's biggest hype machines. We are hungry for growth, both as a company and as individuals. We thrive on feedback, and seek to level up every member of the team through mentorship and learning opportunities. We are driven by our ability to operate autonomously, deliver value daily, and share learnings with each other. We know that failure is an important part of the process and see it as an opportunity to grow and better serve our customers and ourselves in the future. We show up ready to do whatever it takes to get the job done, whether it means asking for help, going beyond our technical know how, or breaking down ambiguous problems, were here for it.



Drift is committed to being an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com

While in this role youll get an opportunity to carve out a new job family and help create an entirely new business from scratch working with our incredible team of product, engineering and science leaders.

You may be fit for this role if you:

* Love learning new things

* Want to dive into the world of AI

* Enjoy detail oriented tasks

* Have strong, clear communication skills

* Can solve problems even when you dont have all of the information

Who you'll work with:

* Sarah Laeuchli, Product Manager

* Jeff Orkin, Head of Data Science

* Luke Van Seters: Tech Lead

* Chris Ward: Data Scientist

What's it like to work at Drift?

At Drift, we care about people. We want to delight our customers every day and look to them as our biggest source of motivation and feedback. We come in each day ready to build the things they need, and sometimes that means changing plans on a dime. We care about each other and are each other's biggest hype machines. We are hungry for growth, both as a company and as individuals. We thrive on feedback, and seek to level up every member of the team through mentorship and learning opportunities. We are driven by our ability to operate autonomously, deliver value daily, and share learnings with each other. We know that failure is an important part of the process and see it as an opportunity to grow and better serve our customers and ourselves in the future. We show up ready to do whatever it takes to get the job done, whether it means asking for help, going beyond our technical know how, or breaking down ambiguous problems, were here for it.

About:

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just three years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

Full-time