CarGurus: Associate Account Manager

Meet CarGurusthe #1 most visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

As an Associate Account Manager at CarGurus, your main task will be to increase the retention of our client base. You will work in tandem with the Retention team to qualify accounts, have high-level discussions, and uncover opportunities all in an attempt to retain business. You will also work with our high-risk clients to ensure that payment information is up to date to prevent cancellation.

What You'll Do:

  • Prospecting using Salesforce
  • Calling existing clients and setting appointments with Retention reps
  • Discussing pricing options and sending contracts
  • Calling delinquent clients in an attempt to clear up billing issues
  • Identifying cancellation reasons
  • Updating contract agreements with existing clients

Who You Are:

  • Bachelors degree
  • Strong prioritization and time management skills
  • Ability to stay focused on task and follow directions precisely
  • Strong communication skills, both verbal and written
  • Experience with Salesforce.com experience a plus

You will have the opportunity to learn sales skills as well as interact with clients on a daily basis. It is essential that you are detail-oriented as meticulous note-taking will be required. Any experience with sales is a plus, collegiate experience counts. This will be a team-work heavy job, as you will be working the opportunity pools of existing Retention representatives. You will work together to retain as much business as possible in a given month. Interpersonal skills and a willingness to work with those around you is non-negotiable.

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, were nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If youd like to learn more, please visit our careers page.

Full-time

Employee Testimonials

Vanessa De Gennaro CarGurus
Vanessa De Gennaro
Engineering Director

I love how supportive people are of testing new ideas. Some are successful and some aren’t. Either way, we learn and the learning is what’s important.

Charles Talbot CarGurus
Charles Talbot
Senior UI/UX Engineer

When building products, we’re empowered to take ownership and innovate. Our dev process is rooted in transparent communication, and we each take an active part in determining our own path within the team.

Michelle DiPasquale CarGurus
Michelle DiPasquale
Product Manager

On the international team, we conduct consumer studies to uncover areas where we can provide the customer with more transparency. Then, we quickly turn those insights into solutions through prototyping, testing, and rapid iteration.

Mathew Reiss CarGurus
Mathew Reiss
SEO Product Management Head

Whether we’re seeing how a copy change impacts organic traffic or testing a new way of loading code, it feels great knowing that we’re making a historically painful process—shopping for a new car—that much better.

Joe Burke CarGurus
Joe Burke
Senior Manager of Dealer Relations

The CarGurus sales floor has the most team-first culture of any I’ve sat on during my 13 years in the business, and the product truly sells itself.

Caroline McGuire CarGurus
Caroline McGuire
Business Development Representative

The perks here can’t be beat. Where else do you get free lunch every day, a free gym membership, AND a subsidized T-pass? That’s on top of a fully stocked kitchen, and beer and wine on tap.