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496 Jobs Listed
Boston |

Location: Boston

Overview: 

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, professional people to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team. As a Customer Deployment Manager you will be the technical lead for our customers and...

Boston |

The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyos smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, youll identify segments that need support and development, and work with the team to drive adoption and success for those customers.


We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone...

Boston |

As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional...

Boston |

Who We Are:

The Supply Chain Planning and Analytics team works cross-functionally across the Wayfair Operations group to tackle complex and high-visibility operational planning and long-term strategy problems. To do this, we use analytics, structured process design, and technology to frame the future supply-chain business strategy for Wayfair and drive operational decision making. As a team, we create innovative sales and operations planning systems to maximize delivery speed and minimize cost both Wayfair and its 5000+ suppliers. We also act as internal...

Cambridge |
Quick Base provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their organizations more efficient. For nearly 20 years, people of all technical backgrounds have been using the Quick Base platform to create solutions that streamline processes, capture real-time data, and improve company operations while working in concert with existing IT systems. Based in Cambridge, MA and a former division of Intuit, Quick Base has a 6,000+ customer universe of app-enabled businesses that spans all industries and company...
Framingham |

The Opportunity:

The Communications Manager is a critical role within the Strategy & Consulting team, supporting customers’ program launches and ongoing success, by creating pre-launch anticipation and enthusiasm, inspiring company-wide early adoption, and motivating employees post-launch to integrate recognition and performance development into their daily work lives.

The Communications Manager works in close collaboration with the team’s operational consultants to support customers’ internal, employee communication and training campaigns that...

Framingham |

The Opportunity:

Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success.  It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company.  In addition, they are responsible for directing the program launch, adoption...

Framingham |

The Opportunity:

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution.  We work with our customers to build relationships, learn about their...

Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

...
Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Providence |

ABOUT THE ROLE

Implementation Specialists are primarily responsible for installing customer hardware, backend configuration, programming menus into the point-of-sale, migration of payment processing, and point of sale training. Because of the highly technical nature of our product onboarding, the Implementation Specialist must also validate the solution design, hardware, and network configuration for our customers.

Responsibilities:

  • Coordination of payment processing relationship from prior VAR and 3rd party...
Providence |

ABOUT THE ROLE

Implementation Project Managers are primarily responsible for overseeing the steps of a customer's Upserve onboarding: installation of customer hardware, configuration and programming of menus in the point-of-sale, and migration of payment processing. Implementation Project Managers serve as the main point of contact for customers and are responsible for getting new accounts across the Implementation finish line.

Responsibilities:

  • Conducting kick-off calls with customers to outline processes and manage...
Providence |

ABOUT THE ROLE

The Customer Implementation Coordinator role assists the Implementation team to ensure a restaurant's smooth transition onto the Upserve platform. The Implementation Coordinator provides an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers' needs.

Responsibilities:

  • Assist with various backend configurations including menu, settings, and credit card processing
  • Assist with consultations, walkthroughs, and trainings to...
Boston |

AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

Boston |

AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

Boston |

Position Summary

The Information Security Analyst is responsible for the execution of BCG Omnia’s product and cloud infrastructure security program in alignment with Information Security & Risk Management standards and best practices for Software as a Service (SaaS).

Job Responsibilities

Working with a myriad of product, engineering, and cloud infrastructure management teams to implement and manage security in a SaaS environment.  The Information Security Analyst will:

  • Understand business and cloud...
Franklin |

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate...

Cambridge |
Partner Relations Lead
 
Company Description:
Quick Base provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their organizations more efficient. For nearly 20 years, people of all technical backgrounds have been using the Quick Base platform to create solutions that streamline processes, capture real-time data, and improve company operations while working in concert with existing IT systems. Based in Cambridge, MA and a...
Cambridge |

Partner Success Manager

The Company:
Quick Base provides a cloud-based platform for massive productivity improvement, empowering problem solvers to quickly turn ideas into applications that make their organizations more efficient. For nearly 20 years, people of all technical backgrounds have been using the Quick Base platform to create solutions that streamline processes, capture real-time data, and improve company operations while working in concert with existing IT systems. Based in Cambridge, MA, Quick Base has a 6,000+...
Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |

As a Manager, Customer Success you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Director of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our...

New York |
Who We Are:

JOOR is disrupting the fashion industry and thats not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge. Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Women to Watch in 2020 by Luxury Daily...

Boston |

Do you have a desire to be an integral part of a growing and dynamic team and an emerging leader in their space?

Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Our software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the best...

Tewksbury |

TimeTrade is growing and thats great news for you! We are looking for someone to add to our Service Delivery team. We dont want just any someone, we want extraordinary!! Are you vibrant, hard working, and looking for a new challenge? Are you great with customers? Do you thrive in a multi-taking environment? We want someone who enjoys helping others and is open to being helped; someone who knows how to self-manage their tasks and time and works well independently and in a team. We need a technically skilled fast learner with the ability to know when to make a decision and...

Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 7,500 companiesincluding Nissan, Citizens Bank, Drift,...

Boston |

Are you an energetic, self-motivated strategic thinker who knows what it means to be customer obsessed? Are you an individual who is passionate about helping others achieve their health and fitness goals? Are you seeking a workplace with a rewarding mission and results driven environment?


ASICS Digital is looking for a Senior CRM Marketing Manager to support our fitness apps: Runkeeper & ASICS Studio. Engaging millions of users, our apps attract fitness enthusiasts who may be starting a new routine, training for their...

New York |

Solutions Architect - Pivotal Cloud Foundry Solutions

PIVOTALS STORY (VIDEO)

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing SaaS startup in search of that unique individual who blends a customer service attitude with technical problem solving. If you love happy customers as much as you love technology, youre going to be a great Customer Success Engineer. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day and weve got the data to prove it! In addition to...

New York |

About the Role

SevenRooms is hiring for a Director, Customer Success to lead our Restaurant Success function. In this role, you will be responsible for guiding, mentoring, and hiring members of the Customer Success team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for our clients. We are looking for someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first...

New York |

About Us VIDEO

Founded in 2013, Pivotal Software, Inc. combines our leading cloud-native platform, tools, and methodology to empower the worlds largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

You

As a data scientist on Pivotals Data Science team, youll be working on a wide variety of data problems for...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray...

New York |

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a...

Boston |

Company Overview

iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations...

Burlington |

Desktop Metal is revolutionizing 3D printing of metal parts. Our printers robust build processes create complex parts beautifully at a price attainable by any design and manufacturing team and can be used within an office environment. We are looking to bring on board bright, motivated team members across wide spectrum of engineering disciplines. Desktop Metal is seeking a talented and self-motivated Materials Technician.

The Materials Technician will be...

Cambridge |

The Opportunity

Hult International Business School is seeking a motivated customer-service oriented professional as a Visas and Compliance Coordinator.

Under minimal supervision, this position will be responsible for all activities in support of providing seamless and exceptional service to the universitys international population. This position will be the key contact and resource to ensure a positive student experience at the onset. Working very closely with Student Services, Academics, and Registrar, this position will liaise with stakeholders to accurately...

Cambridge |

Traveler Support Specialist
EF Go Ahead Tours
Cambridge, MA USA

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many...

Cambridge |

Traveler Support Specialist - Spanish Speaking
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine...

Cambridge |

Traveler Support Specialist
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts...

Cambridge |

Travel Support Coordinator

EF High School Exchange Year

Cambridge, MA

The Opportunity

Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support Team. We are looking for organized, detail...

Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties...

Cambridge |

Tour Experience Manager
EF Explore America
Cambridge, MA

Synopsis

EF Explore America is part of EF Education First, the worlds largest privately owned company specialized in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Role

The Tour Experience Manager is responsible for managing a unique portfolio of tours in North America. By collaborating closely with colleagues...

Cambridge |

Shipping and Logistics Coordinator
EF Education First
Cambridge, MA USA

Are you upbeat and outgoing, can work well in a team and enjoy sharing new ideas? Do you consider yourself flexible, able to switch gears on a moments notice? Have you worked in a customer service, operations, or logistics role? If so, you could be a perfect fit for our Shipping & Logistics team at EF, Education First, the world leader in international education.

The Role

Main responsibilities of this role include supporting internal clients by...

Cambridge |

Rewards Concierge
EF High School Exchange Year

Do you like to help people make decisions and execute a plan? Do you like to make dreams come true? Are you organized with an eye on developing and improving systems?

If you answered yes to these questions, a role as a Rewards Concierge may be right for you.

The Role:

  • Provide exceptional customer service to internal customers looking to redeem rewards earned through a loyalty program
  • Work with a team to book flights and order merchandise
  • ...
Cambridge |

Program Support Advisor, EF Gap Year
Cambridge, MA

Who you are:

A passionate leader, driven by creating a fantastic customer experience and eager to mentor students who are on a journey of personal growth and career development. You are able to understand and empathize with students and their parents during an important transformational time in their life, cheering them on and coaching them through challenges while motivating them to create and achieve personal goals and celebrate their wins.

Who we are:

...
Cambridge |

Product Manager
EF Explore America
Cambridge, MA

The Opportunity

As an EF Explore America Product Manager, you are responsible for managing a portion of the EF Explore America tour portfolio. You will oversee the development and improvement of your group of tours, including the management of all corresponding product resources (i.e. SharePoint materials, Day by Days, trainings, etc). You will work closely with various teams across the business to gather insights and recommend informed, thoughtful decisions for your tours. You...

Cambridge |

Outreach and Engagement Manager
EF High School Exchange Year
Cambridge, MA, USA

The Opportunity

Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you believe the best way to learn another culture and lifestyle is by immersing yourself in it? Have you personally enhanced your worldview and skillset by traveling abroad? Do you seek to help connect others in meaningful ways, but dont see yourself excelling in a sales-oriented environment? EF High School Exchange...

Cambridge |

Operations Support Specialist
EF Explore America
Cambridge, MA

EF Explore America is part of EF Education First, the worlds largest privately-owned company specialized in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Role

The Operations Support Specialist is responsible for supporting internal day-to-day activities and improve productivity in our growing business. This position is a multi-function...

Cambridge |

We are seeking an Operational Safety and Incident Response Manager to our Boston office. You will be part of the Tours Safety and Incident Response Team who are based in Zurich, and report to the Director of Safety and Incident Response. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.

As an Operational Safety and Incident Response Manager, you are responsible for the driving and oversight of regional operational safety initiatives...

Cambridge |

Logistics Coordinator
EF Educational Homestay Programs/Language Travel

January August (Full Time Seasonal Role)

Are you detail orientated? Do you have a mind for numbers, and are excited by planning logistics? Are you looking to start your EF Career?

Join our Central Team in working with staff/student transportation and producing daily field trips for students traveling to North America from Europe and Asia.

The Role
In this dynamic role, you will have the opportunity to work in...

Cambridge |

Do you enjoy meeting new people and exploring new places?

Do you thrive in ever-changing environments and excel under pressure?

Are you passionate about helping young travelers learn more about the world and themselves?

If you answered yes to the above, youve come to the right place!

At EF, the role of a Tour Director is both challenging and rewarding. Tour Directors work alongside EF to help students and teachers from North America discover the world through educational travel. No two days are ever the same, and there is never a dull moment on tour.

...

Cambridge |

If you are passionate about office culture, love to deliver exceptional service and experiences, and thrive when others are relying on you, we want to meet you!

As Employee Experience Coordinator, your main duty will be to assist and support our community of 1,000+ employees at EFs North American headquarters. You will be a central figure on campus, flawlessly executing our front desk and office-wide processes while maintaining high productivity and a level head in stressful situations.

This role requires constant interaction with all of EFs stakeholders: staff, customers,...

Cambridge |

Do you like to build strong teams, train staff and help them grow? Have you ever looked at a large-scale event and seen areas for improvement? Do you like working in a fluid environment? Have you ever worked at or managed a summer program, summer camp, or college orientation program?

If you answered yes to one or more of these questions, a role as Director of Summer Programs at EF High School Exchange Year may be right for you.

The Role:

  • Provide oversight and guidance for a fulltime team of two that run day-to-day operations for two summer programs serving 3,000...
Cambridge |

Director of Academic Management North America

Are you ready for the next step in your academic management career? If you have experience in International Education management, this is your opportunity to step up and oversee the academic management of 14 Language centers.

EF Education First is looking for a new Director of Academic Management. Based in Boston, you will be responsible for the management of academic operations of our schools in the USA and Canada.

Your role is key into creating and maintaining the highest academic standards in...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

New York |

About the Role

Youre a rising payroll expert with a passion for guiding others toward excellent payroll practice. Youre a natural problem solver and relationship builder. You enjoy partnering with other resident experts.

Were looking for a Payroll Operations Specialist to assist the Payroll Operations team with daily ongoing support of our payroll clients. In this role, you'll be bringing your passion for payroll to craft, study, and troubleshoot our clients' payroll experience. The team will depend on you as a critical partner in the effort to support and...

New York |

In the Benefit Sales Consultant role, you function as a key player in the Namely sales process. As a partner to the Account Executives, your role is to get prospective clients excited about Namelys Benefit Consulting services. As the expert on the employee benefits industry, you will uncover and solve prospective clients challenges by consulting on best practices around benefits plan design, management of employee benefits, and employee engagement.

Responsibilities

  • Effectively positioning Namely value story with prospective clients

  • ...

New York |

Why SecurityScorecard

SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

Headquartered in New York City, we are...

New York |

Ordergroove is a commerce technology platform that enables brands and omnichannel retailers to achieve what we call Relationship Commerce - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships. Our unique combination of powerful technology and proprietary data and analytics, is helping some of the largest brands in the world transform their retail experiences across channels.

Were hiring Account Managers who will be responsible for the management and...

Boston |

The Production Editor works in a fast-paced, highly technical environment where traditional skills such as excellent grammar and copyediting ability, highly effective communications, page layout, and proofing are combined with talent and interest in the tools that enable innovative new learning products: skills that include HTML and CSS, web publishing experience, and working familiarity with Git or other version control systems.

OReilly is constantly experimenting with new workflows, tools, and processes to support the learning needs of our customers, and we need talented people...

Boston |

Transportation Planning Associate

The Delivery Network team is looking to add a Transportation Planning Associate to their group! This person will apply critical thinking skills to answer operational questions and support execution initiatives.

Who we are: The Wayfair Delivery Network team manages all of Wayfairs logistics operations from our suppliers to our warehouses or direct to our customers. We strive to continually delight our customers by providing the most transparent, reliable, and exception free end to end delivery experience in the industry....

Boston |

Transportation Planner, Central Execution

The Delivery Network team is looking to add a Transportation Planning Associate to their group! This person will apply critical thinking skills to answer operational questions and support execution initiatives.

Who we are: The Wayfair Delivery Network team manages all of Wayfairs logistics operations from our suppliers to our warehouses or direct to our customers. We strive to continually delight our customers by providing the most transparent, reliable, and exception free end to end delivery experience in the industry. We...

Boston |

Supplier Performance Manager, Supplier Operations

Wayfair is looking for a talented, driven, and entrepreneurial leader to build and execute strategy to help us transform a network of thousands of individual vendor businesses into a flawless fulfillment network. The ideal candidate is an energetic team player who understands how to effectively drive results in a fast-paced and rapidly growing company. Due to the high visibility with senior leadership throughout the organization, they must also possess strong senior presence. This person will be responsible for the...

Boston |

Analytics Manager, International Supply Chain

We are building the best in class digital freight forwarding platform and this group leads the creation of solutions to drive competitive differentiation and productivity improvement for Wayfair. This group interacts closely with Product, Engineering, Business Intelligence and Operations teams to perform analytics and provide visibility by building reporting solutions to the operations organization.

What You'll Do

  • Collaborate with senior leaders across the...
Boston |

Who We Are:

Were a team of process & learning implementation rock stars on a mission to grow and standardize our business. The Supply Chain Training function at Wayfair focuses on driving the culture of safety, standardization, and development to create the foundation to enable future growth for our business and our people. We are culture evangelists throughout our entire logistical network! We are looking for team members that are strong communicators, strategic, process driven, team oriented, and thrive in an extremely fast-paced environment.

...

Boston |

Senior Project Manager, Supplier Operations

The Supplier Operations Project Management team is responsible for driving change on a variety of impactful and high value operational improvements in relation to our...

Boston |

Responsibilities

  • Hands on leadership and execution of assigned packaging engineering activities; Package design, development, verification, and implementation. The package development process includes project management, holding suppliers accountable for sample delivery, testing, and implementation
  • Analyze data to identify skus that have high damage/defect (D&D), review the skus in to assess if packaging is the root cause of performance gaps, interpret results, and recommend actionable solutions
  • Develop and investigate solutions that...
Boston |

Who We Are:

Are you passionate about operations and process improvement? Are you excited about the opportunity to help build a new group that is going to be part of the team that shapes an entire industry? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you could be a great fit for Wayfairs Operational Excellence team within the rapidly growing fulfillment and logistics operation.

Wayfairs future-state fulfillment network is expected to scale to 3x the size of todays network by 2023. Our Operational...

Boston |

Senior Manager, Category Product Performance

Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial specialists to help us drive initiatives related to our most strategic operations topics that will propel Wayfair from $5B to $10B and beyond.

...
Boston |

Senior Manager - Asia Logistics, Strategy and Growth

Description:

We are seeking an entrepreneurial leader to drive Strategy and Growth for Asia Logistics. The role is located in the Boston office. This leader will define the strategy for virtual vertical integration into Asia source of supply; develop country specific logistic footprint for cross-vendor Asia consolidation opportunity beginning with China and Vietnam; run deep analytics into our product mix to identify suppliers and products suitable for Asia Consolidation; build vision for...

Boston |

Senior Analyst, Wayfair Delivery Network

We are looking to hire Senior Analysts that can support our Wayfair Delivery Network (WDN) our custom supply chain connecting our suppliers to our customers through a cohesive and integrated approach. Our goal is to create an unparalleled customer and employee experience at a cost position that is a competitive moat. We do this through data-driven decision making, an outcomes orientation, and strong internal and external partnerships. Success is delighting our customers by providing the fastest, most transparent,...

Boston |

Who we are:

Ever wonder how much can go wrong when shipping products to a customer? Our team finds strategies and solutions by working with our suppliers to deliver our customers' orders to them at an industry leading speed and reliability, while ensuring the products arrive in the right condition. We are a highly data-oriented team that provides analyses, insights, and reporting to tackle our toughest supply chain problems. We work cross-functionally to drive down the occurrence and impact of product incidences (e.g. damages, defects, lost items, etc.), to further...

Boston |

Senior Analyst, Reverse Logistics Strategy

Wayfair is looking for analytical, intellectually curious, and self-motivated individuals to help drive strategic initiatives to address hundreds of millions of dollars of profit opportunity in the reverse logistics space. In this role, you would be involved in high impact projects from ideation through execution and would be a part of a cross-functional team that includes Operations, Product, Engineering, Supply Chain Analytics, and Business Intelligence.

Wayfair is building industry-shaping capabilities to fuel...

Boston |

Project Manager, Supplier Ops Analytics

Who we are

Ever wonder how much can go wrong when shipping products to a customer? Our team finds strategies and solutions by working with our suppliers to deliver our customers' orders to them at an industry leading speed and reliability, while ensuring the products arrive in the right condition. We are a highly data-oriented team that provides analyses, insights, and reporting to tackle our toughest supply chain problems. We work cross-functionally to drive down the occurrence and impact of product incidences (...

Boston |

Manager of Large Parcel Operational Performance Excellence

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumers home.

We are looking for a proven leader who will help lead the team responsible for driving delivery performance excellence and...

Boston |

Manager, Carrier Procurement Strategy

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). We are looking for a Manager, Final Mile Carrier Procurement who will help lead the strategic sourcing of delivery partners and drive operational excellence throughout our Final Mile carrier network.

What You'll Do

  • Create and drive procurement strategy and vision to...
Boston |

Manager of Large Parcel Performance Excellence

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumers home.

We are looking for a proven leader who will help lead the team responsible for driving performance excellence and network improvement....

Boston |

Labor Management Engineering Manager

Do you love working in a fast paced, high-energy environment where every day is different? Do you have a passion to drive change and implement complex solutions that impacts an entire fulfillment network? Are you looking to make a difference, be empowered to own decisions, think quickly and act fast? If so, you are a great fit for Wayfairs Industrial Engineering team!

We are seeking individuals for Wayfairs Industrial Engineering in the areas of facilities, design engineering, controls, and project management. The ideal...

Boston |

Internal Communications Manager

Were a team of learning rock stars on a mission to grow our business, and we are looking for the best thinkers, speakers, relationship-builders, and teachers out there to join us. The Process and Learning group focuses on driving the culture of safety, standardization, and development of Wayfairs Large Parcel Home Delivery Network to create the foundation to enable future...

Boston |

Wayfair is focused on expanding our logistics and supply chain footprint to include international supply chain services. We are applying digital, analytics and machine learning capabilities to ocean freight and drayage services to build a differentiated experience for importers who want to be part of a supply chain for the e-commerce age. We have recently completed pilots that show that significant financial and customer experience value can be created by transforming the process in this space. We are now committed to rapidly scaling these services and applying increasing amounts of...

Boston |

Wayfair is taking massive share in the move toward online purchasing of home goods. We have been able to facilitate an industry leading customer experience by creating innovative logistics solutions for hard-to-handle bulky products.

Our mission is to provide lightning fast delivery with convenient options so that every customer gets the delivery experience that they deserve. We are seeking entrepreneurial leaders to run major transformation initiatives for Wayfair. The right candidates will bring a true operational mindset that can be deployed in a number of areas driving major...

Boston |

Global Trade Compliance Strategy Lead

Wayfairs Global Trade Compliance team is looking for a Trade Compliance Strategy Lead to drive our Classification and Free Trade Agreement Program. The Trade Compliance Strategy Lead will be responsible for developing, administering and executing our Global Classification and Free Trade Agreement Program.

To be successful in this role, you must have extensive working knowledge of the Global Harmonized Tariff Schedule (HTS), General Rules of Interpretation (GRIs), Section Notes, Chapter Notes, etc. Further, you will have...

Boston |

Global Trade Compliance Manager

The International Supply Chain is a team of highly driven and self-motivated individuals who are working in a fast-paced and fast-growing environment (we grew +10X during 2018). Our goal is to manage and drive operational efficiencies within the inbound space by working cross-functionally with teams within CastleGate, Logistics, and Engineering. We are working to grow our business, as this is the newest CastleGate supplier service, to hundreds of suppliers within the next few quarters. Wayfair and its supply chain team, CastleGate...

Boston |

Who We Are:

Were a team of learning rock stars on a mission to grow our business, and we are looking for the best thinkers, speakers, relationship-builders, and trainers out there to join us. The Process and Learning group focuses on driving the culture of safety, standardization, and development of Supply Chain Network to create the foundation to enable future growth for our business and our people. We are culture evangelists throughout our entire logistics network.

What You Will Do:

Youre a capable self-starter whos ready to roll...

Boston |

Who We Are:

Were a team of learning rock stars on a mission to grow our business, and we are looking for the best thinkers, speakers, relationship-builders, and trainers out there to join us. The Process and Learning group focuses on driving the culture of safety, standardization, and development of Supply Chain Network to create the foundation to enable future growth for our business and our people. We are culture evangelists throughout our entire logistics network.

What You Will Do:

Youre a capable self-starter whos ready to roll...

Boston |

Who We Are:

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customers needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. Weve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing...

Boston |

Data Analyst, Fulfillment Operational Excellence

Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial specialists to help us drive initiatives related to our most strategic operations topics that will propel Wayfair from $5B to $10B and beyond.

Wayfair is inventing the next generation supply chain for the big and bulky category within ecommerce. The industry and Wayfair are growing rapidly and we have the unique...

Boston |

Associate, Freight Audit

The North American Transportation team consists of various teams that manage transportation across Wayfairs custom supply chain, used to ship large parcel goods across North America. Our goal is to drive fast, reliable, cost-effective transportation to continue Wayfairs rapid growth in shipping large goods across North America.

The North American Transportation team is looking for an Associate to help drive growth across the growing truckload market, which ships over 1000 loads each week in North America. In this role, you will help...

Boston |

Associate Director, Wayfair Delivers NA Process

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumers home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative focusing on the final mile of the supply chain. We are looking for team members...

Boston |

Who We Are:

Are you passionate about operations and process improvement? Are you excited about the opportunity to help build a new group that is going to be part of the team that shapes an entire industry? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you could be a great fit for Wayfairs Operational Excellence team within the rapidly growing fulfillment and logistics operation.

Wayfairs future-state fulfillment network is expected to scale to 3x the size of todays network by 2023. Our Operational...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more information, visit...

Westwood |

PURPOSE:

The Predictive Index (PI) is a talent optimization platform that gives business leaders access to the people data they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,500 customers across 142+ countries including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotels.

PI is a scientific instrument that has undergone more than 500 validity studies. Our team takes great pride in PIs power to improve and supercharge workplace...

New York |

Are you a creative health insurance pro? Do you love collaborating across teams to support clients? Do you bring your analytical eye to lead projects efficiently and present compelling solutions?

At Namely, were looking for a Benefits Consultant to contribute their expertise to the Benefits arm of our business. As a Benefits Consultant, you will be responsible for working directly with clients who use our benefits brokerage product, owning a book of clients, and also supporting our team of Senior Benefits Consultants. This includes assisting clients with benefit education, benefit...

Andover |

Casa Systems, Inc. (Nasdaq: CASA) delivers converged broadband technology solutions that enable mobile, cable and fixed network service providers to meet the growing demand for gigabit bandwidth and services. Our suite of distributed and virtualized solutions for fixed and mobile 5G ultra-broadband networks are engineered for performance, flexibility and scale. Commercially deployed in over 70 countries, Casa serves more than 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the...

Andover |

Casa Systems, Inc. (Nasdaq: CASA) delivers converged broadband technology solutions that enable mobile, cable and fixed network service providers to meet the growing demand for gigabit bandwidth and services. Our suite of distributed and virtualized solutions for fixed and mobile 5G ultra-broadband networks are engineered for performance, flexibility and scale. Commercially deployed in over 70 countries, Casa serves more than 475 Tier 1 and regional service providers worldwide. At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the...

New York |


Cargo is looking for a Launch Associate to play a critical role in expanding our international presence. Cargo already has operations in both the US and SE Asia but alongside its exclusive and global partner, Uber, it is looking to expand to new cities and countries starting in 2019. You will be part of the International team helping plan, launch and grow operations in these new markets, leveraging our partners and our central team. You will join a team that loves consumer technology, business strategy, deal making, and growing relationships, and...

Boston |

ABOUT WORKBAR:

Workbar enables businesses, entrepreneurs, and freelancers to grow, thrive and achieve more. Are you collaborative, curious, and eager to support a diverse community of enterprise teams, small businesses, startups and freelancers? Join the Workbar Team!

Workbar, Boston’s original coworking space, is accelerating its expansion within New England. We are really excited about having someone awesome join our team as the Operations Manager of our New England market.

Visit www.workbar.comto learn...

Cambridge |
Position Overview:
Quick Base is looking for a Senior Director of Customer Success to lead a team 20+ Customer Success Managers and 4 Managers of CSMs (and growing).  We are looking for a strong leader with experience growing a high performance team that brings best practices based on 10+ years of experience in software, services and customer success.
 
The ideal candidate will have experience in a senior position managing customers and technical solutions in a SaaS model, software SaaS platform experience is preferred. He or she...
Waltham |

At ZoomInfo Powered by DiscoverOrg we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

As a ZoomInfo Sales Engineer, you will work with the Sales Team and...

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