Job Post

Applications Developer

Interactions
31 Hayward Street
Franklin, MA 02038

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  

To support our continued growth, Interactions is hiring an Applications Developer who is responsible for building voice and web applications from beginning to end for clients. The Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Job Responsibilities

  • Support full lifecycle of application software development from project conceptualization, planning, development, implementation and maintenance.
  • Evaluate, design and implement client applications.
  • Add features and functionality to existing client applications.
  • Support Quality Assurance team efforts.
  • Track and report billable and non-billable activities by type.
  • Review development processes, techniques and client systems for potential improvements.
  • Complete required documentation of client applications including enhancements, changes, bug and implementation.
  • Complete required documentation of development processes.
  • Consult, assist and advise other developers.
  • Triage and support client applications while on call. 

Qualifications

Required

  • Bachelors Degree in computer science or related field.
  • Minimum of three years of software development experience.  
  • Technical documentation experience. (UML)
  • Java, Java Script and web services protocol experience. (REST, SOAP and XML)
  • Eclipse and Subversion experience.
  • Team player with strong written and oral communication skills.
  • Ability to successfully communicate with distributed development and test teams.
  • Good understanding of software development practices and disciplines.

Preferred

  • Voice application software development experience.
  • Experience with Qlikview or similar BI reporting tools
  • Call center or customer service application experience.
  • ASR Grammar development experience. (GrXML, SRGS, etc)
  • Web platform experience. (Liferay or other Java Portal)
  • IVR platform development and VRU software experience. (Edify, Nuance, Intervoice, Genesys, Cisco and VXML)
  • CTI platform experience. (Genesys Tserver and CT Connect)
  • Proficient understanding of Agile development methodologies.
Category: Customer Success
Full-time

See What It's Like To Work Here

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.

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