Job Post

Application Support Engineer

30 Corporate Drive
Burlington, MA 01803

The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.


  • Recognize and analyze problems of high complexity, and communicate findings to customers and product development
  • Manage multiple requests with competing priorities
  • Conduct root cause analysis and correlation of other system and/or application problems
  • Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance
  • Be driven to learn and understand the business problem as well as the product problem
  • Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)
  • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII


  • Bachelor’s Degree in Computer Science, Electronics, or other relevant field
  • 3 - 5 years of experience supporting a mission critical multi-tiered enterprise Application
  • Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
  • Comfortable working in a fast-paced, changing environment
  • Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems
  • Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries
  • Experience with SOAP and WebServices is a plus
  • Job requires flexibility to provide 24x7 on call client support on rotational basis
Category: Customer Success

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HealthEdge is an innovative software company that provides the only integrated financial, administrative and clinical software platform for healthcare payors.

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