Job Post

Application Support Engineer

HealthEdge
30 Corporate Drive
Burlington, MA 01803

The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.

Responsibilities:
 

  • Recognize and analyze problems of high complexity, and communicate findings to customers and product development
  • Manage multiple requests with competing priorities
  • Conduct root cause analysis and correlation of other system and/or application problems
  • Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance
  • Be driven to learn and understand the business problem as well as the product problem
  • Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)
  • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

 
Requirements:
 

  • Bachelor’s Degree in Computer Science, Electronics, or other relevant field
  • 3 - 5 years of experience supporting a mission critical multi-tiered enterprise Application
  • Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences
  • Comfortable working in a fast-paced, changing environment
  • Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems
  • Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries
  • Experience with SOAP and WebServices is a plus
  • Job requires flexibility to provide 24x7 on call client support on rotational basis
Category: Customer Success
Full-time

See What It's Like To Work Here

HealthEdge is an innovative software company that provides the only integrated financial, administrative and clinical software platform for healthcare payors.

More Jobs From This Company

Get unlimited job listings with a BIZZpage