Buildium: APM Onboarding Specialist
3 Center Plaza, Suite 400
Boston, MA 02108

Employee Testimonials

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Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers lives better and break records is contagiousyou find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

In the APM Onboarding Specialist role, you will be responsible for the first customer experience for all of our strategic APM customers, assisting with their account and profile set up and providing guidance and training on best practices for the most efficient and effective securing of and closing of APM leads to achieve the customers growth goals. With an eye on setting the customer up for success in their intent to grow their business, you will work cross functionally with Product, Marketing, Sales, and Customer Success teams to help create a frictionless process for our customers, so that they can exit onboarding fully prepared to maximize their business growth potential.

What you'll do:

  • Proactive outreach to all new customers within 24-48 hours, conducting a welcome call, orienting them to the onboarding program, and beginning the account set up process
  • Gained understanding of customers business goals to optimize their APM account and experience for success
  • Education and training on best practices for securing and closing APM leads
  • Shared practices and policies around APM processes and policies for support or credit related requests
  • Persistent follow up with newly onboarded customers through their first 60 days to ensure success is being achieved
  • Proactive outreach to customers that have not engaged or have gone dark to re-engage them
  • High quality timely responses to inquiries or issues to assure that barriers are monitored and overcome
  • Iterate on the program using your personality and voice to create a memorable onboarding experience

Who you are:

  • High level of energy and enthusiasm, a desire to wow the customer and a passion for being part of a hard working team
  • Comfortable on the phone with one on one or one to many
  • Experience working well in a team environment
  • Strong attention to detail and highly accountable
  • Demonstrated empathy with challenges our customers face
  • Outstanding communication and interpersonal skills, verbal and written
  • Excellent organizational skills
  • Ability to multi-task in a fast paced environment, balancing quality and progress
  • Self motivated, works independently, has good judgment and consistent follow-through
  • Basic understanding of Salesforce

Benefits and Perks

  • Casual and collaborative work environment
  • Flexible time off
  • Medical, dental & vision insurance
  • 401(k) retirement plan with company match
  • Parental leave
  • Flexible spending and dependent care accounts
  • Commuter benefits
  • Free lunch Thursdays
  • Ping Pong, Foosball, etc
  • Free snacks

At Buildium, were always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed all while setting the highest standard for the way business should be done. Those arent just words on our wall they are words we live by. We love what we do. We love what were building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

Buildium is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Full-time

Employee Testimonials

Mark Brierley
Product Manager

"Not every office is a place where you can, or even want to, learn from your the people around you and work to improve yourself on a daily basis. I count myself extremely lucky to be a Buildian."

Lauren Mason
Senior Field Marketing Manager

"Buildium gives their employees free rein over their own projects. And when you have that ownership, it's impossible not to feel like you're making a difference here."

Jordan Krey
Director, Business Systems

"Buildium is a place where developers own the solution to the problem and collaborate to get things done. We work hard, play hard and challenge each other to do it right."