Chewy: Analyst, E-Commerce

Senior E-commerce Analyst

Are you passionate about using data to build best-in-class digital customer experiences? Does your curiosity compels you to understand why and how things work? Do you find great happiness in uncovering groundbreaking new insights? If yes, youve landed on the right role.

The Chewy E-Commerce Analytics team is looking for an experienced Senior E-commerce Analyst to support our product team(s) using analysis and insights to inform the customer experience roadmap. In this role, you will work closely with the Product, UX, Marketing, Merchandising and Business Intelligence teams to:

  • Develop a keen understanding of customer onsite/in-app behavior
  • Build dashboards and reports, provide ad-hoc analyses and run experiments aimed at improving the customer experience and conversion rate.

Were looking for a self-professed data geek who cares deeply about the customer experience and thrives in a fast-paced environment. You are comfortable blazing your own path and operating in a highly ambiguous environment. Youll have the ability to make a significant contribution to Chewys success and the satisfaction of directly seeing the results of your work.

What youll do:

  • Closely examine customer traffic, browsing and purchase behaviors by developing the deepest understanding of the customer experience. From there, youll provide actionable recommendations to business leaders.
  • Use available tools (Google Analytics, BigQuery, SQL, Tableau, etc.) and data to construct, maintain, distribute and enhance dashboards and reporting.
  • Ensure analytics implementation provides crystal-clear visibility into the impact and value of new features and functionality.
  • Provide ad hoc analyses to gain additional insights into customer behavior and assist in prioritization.
  • Recommend and help run and analyze A/B tests on new features/content.

Who you are:

  • Youve worked in E-commerce or the digital analytics field at an online retailer or digital agency or equivalent experience.
  • Deep experience working with clickstream analytics tools (Google Analytics, Adobe Analytics, etc.).
  • Proven ability to perform in-depth analysis, synthesize results, report and present strategies and make recommendations to business and technical audiences.
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction.
  • You have a deep understanding of web analytics code, experience working with developers to define requirements, & you can implement code & validate data.
  • Youre an Excel guru. You can manipulate data, youre a wiz with advanced formulas & you can build a macro like its nothing.
  • You have experience writing and tuning SQL queries and knowledge of relational databases (well quiz you on this!)

What wed love to see but isnt required:

  • Experience with Tableau (or similar data visualization tools), A/B testing, SEO/SEM, digital marketing
  • Bachelors, Masters or advanced degree in a quantitative, marketing or technical field.
  • Familiarity with A/B testing
Full-time

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.