Carbonite: Accounts Receivable Specialist
2 Avenue de Lafayette
Boston, MA 02111


Employee Testimonials

This is a fantastic opportunity for a detail-oriented individual with excellent problem solving and communication skills to join a growing company in the technology space!

Reporting to the Manager, Accounts Receivable & Order Entry, the Accounts Receivable Specialist will be responsible for the day to day accounts receivable operations. This individual will play a critical role in overseeing the accuracy of the entire accounts receivable process, including all aspects of collections, resolving customer invoice issues and accuracy in accounts receivable aging.

Specific Objectives and Responsibilities:

Your First Six Months:

  • Gain understanding of the day-to-day business operations.
  • Initiate collections on past due accounts to understand status of payments utilizing a professional and strategic approach.
  • Constantly monitor the accounts receivable aging for accuracy and completeness to optimize communication.
  • Process and post customer payments to open invoices while ensuring adherence to remit.
  • Communicate with clients regarding invoice disputes and questions in a concise, effective and professional manner.
  • Prepare and send customer statements.
  • Manage the customer contact listing to ensure accuracy so that invoices are processed with correct details, sent to the correct contact, and any Purchase Order requirements are met.
  • Participate in team meetings to discuss accurate aging report.

Six to Twelve Months and Beyond:

  • All the above, plus;
  • Gain comprehensive understanding of cross-functional team environment as it pertains to accounts receivable.
  • Create a productive approach to cash application and account management.
  • Identify high value projects and develop solutions within accounts receivable.
  • Maintain ongoing customer relationships with a professional customer service mindset.

Key Challenges to Overcome:

Success in this role is defined by attention to detail, collections results, and valuable insight into process improvement. As a member of a cross-functional team, there will always be opportunity for highly collaborative ideas and solutions to ensure seamless operation. Your individual contributions and efforts within the team will add value to Carbonite’s continued success with to effective, professional and friendly customer service.

What will make you successful at Carbonite:

  • A track record of good judgment and decision-making in positions with significant responsibility.
  • Highly autonomous and able to independently identify high value projects and drive them to completion.
  • Ability to identify business impacting issues and suggested solutions with an analytical mindset.
  • A team player with a proven track record of effective, interpersonal communication.

Skills & Experience:

  • A Bachelor's degree with at least one year of experience or equivalent work experience in accounts receivable.
  • Proven track record of professional internal and external communication. 
  • Ability to interact effectively with external clients is crucial.
  • Excellent customer service, organizational and prioritization skills with high attention to detail.
  • Excellent interpersonal and problem-solving skills.
  • Experience working with Excel, specifically utilizing VLOOKUP and pivot tables.
  • Experience with Microsoft Office Suite, NetSuite and preferred.

Company Overview:

Together Carbonite—a leader in data protection and Webroot—a leader in data security—form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We enable comprehensive data protection for companies, consumers, and our vast network of partners around the globe.

Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText.

We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast, and looking for talented candidates around the globe.  Are you ready to grow with us?

Carbonite, Inc. is an equal employment opportunity and affirmative action employer does not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.  Upon request, accommodations will be made available during the recruitment process for applicants with a disability. If you require accommodations, we will work with you to provide or arrange for the provision of suitable accommodation wherever possible.  All qualified applicants are encouraged to apply.


Employee Testimonials

Cristiane Evans
Principal Software Engineer

What has been the highlight of your Carbonite career so far?

Over the past six years, Carbonite has given me the opportunity to work with some of the most innovative and supportive engineering teams, the autonomy to utilize market leading technology, and the flexibility to balance my workload and support a family.

Johnathan Ferrick
Product Manager

How would you describe Carbonite's culture?

Carbonite is a highly collaborative company. With offices in different geographic locations, the Carbonite culture makes it very easy to communicate and collaborate with other employees. Managers have an open door policy and most sit with their teams instead of in an office. Carbonistas tend to have in-person conversations to work on cross-functional projects instead of email or chat, so it is pretty common for someone to just walk over to someone’s desk to talk through things.

Rutuja Honnatti
Senior Business Intelligence Engineer

What is the number one best thing about working here at Carbonite?

The best thing about Carbonite is the independence that leads you to take responsibility for your performance and schedule, which helps you reach your career goals and contribute to the business at the highest level.

Sam Carmichael
Customer Success Manager

In your mind, what makes Carbonite stand out from the rest?

Carbonite is invested in the training and development of its employees. Not just for their current role, but for any role they may hold in the future. They strike an excellent work/life balance, and offer very competitive pay and benefits. It is definitely a company where an employee can grow, make an impact, make a lot of connections, and end up staying for years to come.