At The Grommet, we are driven to create a world where Independent Makers and small businesses can find their people and grow their businesses. For more than 10 years, we have been helping consumers discover independently-made products from local makers and small businesses, and helping the people behind those products succeed. Household names like Swell bottle, Bombas and Simplisafe were all Grommet discoveries - in those cases and thousands of others, we help Makers launch products with brand and distribution control to be successful when they graduate from our launch platform.

Overview

The Grommet Account Manager is responsible for developing strong relationships with our Maker base and preparing sales reports to analyze their accounts performance. As an Account Manager, you will answer maker inquiries and identify opportunities to grow with our Maker base. In this role you will work cross functionally with Merchandising Manager, Demand Planning, and BI.

Responsibilities:

• Managing day-to-day operations for all Maker related accounts

• Building and maintaining strong Maker relationships

• Negotiate Maker contracts and agreements with a focus on maximizing profit.

• Responsible for forecasting and tracking of key account metrics on a quarterly basis

• Proactively track in-stock %, inventory turns & gross margin.

• Coordination of product buy activities; including verification and tracking of purchase orders, setting up back orders and following up.

• Resolving customer inquiries and issues with Maker, focusing on action and follow up.

• Participating in the overall buying strategy according to the marketing calendar.

Qualifications:

• 0-1 years working in a professional environment

• Strong problem solving skills and the ability to think analytically while working in a fast-paced environment

• Excellent communication and relationship building skills

• Knowledge of G-Suite

• Bachelor's degree or equivalent customer-facing work experience

The Grommet is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws