Dispatch: Account Manager
123 N. Washington St,
Boston, MA 02114

Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Come join us to materially contribute to our future. WE WANT THE BEST!! We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture are key to a rewarding career track. This position is designed for an experienced account manager who has high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with a best-of-breed technology platform and be the front lines of our Account Management program.

AS THE ACCOUNT MANAGER YOU WILL:

  • Work directly with senior leadership and day-to-day teams at some of Dispatchs largest accounts
  • Maintain account retention while providing exceptional customer service and developing client relationships
  • Identify and close new opportunities within an existing customer base
  • Create and execute on an account plans to drive customer retention and upsell opportunities
  • Exceed monthly/quarterly growth and renewal goals
  • Proactively drive accounts with minimal oversight
  • Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of the key decision makers (sales, marketing, finance, etc.); coaching others regarding best practices and techniques
  • Serve as an escalation path for critical support issues and customer concerns
  • Work closely with the Dispatch Product team to provide the voice of the customer and input to the development roadmap, and help design the next generation of great product offerings
  • Keep up to date on new product releases to maximize opportunities in the prospect and account base

WHAT WERE LOOKING FOR: THIS SECTION IS OPTIONAL

  • An experienced enterprise account management executive (enterprise SaaS preferred) with more than 3 years in the field. 3+ years of account management in high technology-related industries, working with large enterprise accounts
  • Accustomed to managing multiple $250k+ ARR accounts.
  • Known as a high-achiever with a track record of exceeding customer satisfaction targets and typically perform at the top 10% of your peers.
  • Adept at handling complex enterprise sales cycles.
  • Technically savvy enough to have a working knowledge of how software gets built.
  • Able to present to, interact with, and consult with senior management at Fortune 1000 companies.
  • Excited to thrive in a fast-paced, high pressure, start-up culture that expects phenomenal things every day.

SKILLS WE SEEK:

  • Consulting or professional services experience strongly preferred
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Willingness to learn new technologies and engage with product issues at a detailed level
  • Must be able to proactively drive accounts with minimal oversight from senior management
  • Proven track record of sustaining & growing complex relationships including closing the renewal, up-sell/cross-sell opportunities
  • Preference for candidates that have owned & exceeded a Quota
  • Incredibly detail oriented with high-quality standards; ability to manage multiple priorities.
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint

WITHIN ONE MONTH, YOULL:

  • Attend Dispatchs Sales Bootcamp in Boston, MA, where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
  • Meet with current members of the Enterprise Sales Executive team individually to understand whats working, whats not, and gather learnings to implement into your role
  • Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions
  • Start developing a growth strategy with your Managers support

WITHIN THREE MONTHS, YOULL:

  • Have a strong understanding of the business, and begin teaching us a thing or two we dont know
  • Consider yourself a product expert in Dispatchs solutions
  • Own your numbers - consistently achieve your goals on activity metrics and conversations within your account list
  • Become a Dispatch product expert

WITHIN SIX MONTHS, YOULL:

  • Continue to own your numbers - consistently achieve your goals on platform adoption metrics and upsell opportunities within your account list
  • Coordinate and attend in-person customer meetings

WITHIN TWELVE MONTHS, YOULL:

  • Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas
  • Be an expert in software solutions for field services
  • Have a wide network of relationships across the field service industry

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
Were ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

Full-time