HealthEdge: Account Executive
30 Corporate Drive
Burlington, MA 01803

Employee Testimonials


Account Executive

The Account Executive maintains and advances the overall customer relationship speaking to how HealthRules can solve and advance our customer’s critical business objectives over time. The ideal candidate will have; proven experience facilitating the successful adoption of a new technology at a strategic account within a commercial software environment, proven experience enabling customers to achieve maximum value from the partnership to drive adoption of HealthEdge Solutions, and an understanding of the general operations of a health plan as well as the health care industry as a whole.


  • Be a trusted advisor to the executive level decision makers and other stakeholders and maintain a delighted account relationship by exhibiting how our products and services team can accommodate their business objectives and goals.
  • Understand and internalize the customer’s business objectives and articulate how they can leverage our technology to solve their strategic business objectives and goals. The Account Executive must stay current with industry trends that impact our customers and make recommendations as to how the suite of HealthEdge technology solutions can assist in staying ahead of these trends to drive a differentiating advantage in the market.
  • Identify and drive opportunities to increase client revenue through the addition of new business lines, consulting opportunities or new statements of work.
  • Clearly articulate the value being created for the customer through timely and measurable reporting that is specific to the business and objective goals of the customer. 
    • Serve as strategic relationship manager and customer advocate, working closely with all internal and external stakeholders to understand and clearly articulate the customer’s immediate and long-term business needs.
    • Measure and report on customer satisfaction, driving improvements where needed.


  • Bachelors (B.S. or B.A.) required. Advanced degree in health care operations, health care management/financial planning or health care policy strongly preferred.
  • 10+ years of leadership experience within the healthcare domain in consulting, strategic project management, or account management either in direct role or as account manager, for enterprises with annual revenue of at least $1b. Including enterprise, vendor and customer facing responsibilities.  Direct experience within a health plan, TPA, or provider strongly preferred.
  • Demonstrated ability to communicate, present and influence key executive-level stakeholders
  • Proven ability to juggle multiple accounts, while maintaining sharp attention to detail.
  • Track record of successfully growing client revenue post initial sale.
  • Excellent listening, negotiation and presentation abilities.
  • Proven experience leveraging technology to solve transformative business objectives as well as success project completion overseeing an enterprise level adoption of new technology. 
  • Experience leading or facilitating cross functional teams around technological transformation (combining technical, business, and management resources).
  • Solid technical aptitude of enterprise class “CORE” transaction information systems. Knowledge and experience with the HealthEdge product suite a plus.
  • Business process knowledge including understanding of the annual operating cycle and dependencies among medical management, care coordination, sales, actuarial, operations, customer support, provider contracting, and IT.
  •  Direct experience working within a commercial software company or working with software solutions within the health care industry.
  • General knowledge of project management tools such as Agile, critical path design, budget variance analysis, risk mitigation approaches
  • Excellent written and oral communication skills, including problem definition, analysis and presentation of alternatives, cost benefit analysis
  • Solid understanding of regulatory requirements (specifically CMS and other Federal regulations)  
  • Ability for at least a 50% travel commitment
  • West Coast (PST) or Mountain (MST) preferred

Employee Testimonials

Lynne Hollinsworth
Manager, Configuration Center of Excellence

"Having spent many years leading Operations departments for various health plans, I joined HealthEdge because of the opportunity to use my background and expertise in an independent contributor role. I was impressed by the Company’s modern and practical approach to administering a core administration system. I am extremely glad to have shifted my career focus, and the employee focused culture, forward thinking, and spirit of teamwork are the qualities I enjoy most about working at HealthEdge."- Lynne, Manager, Configuration Center of Excellence

Adam Kacenjar
Program Director, Clinical Solutions

"I joined HealthEdge in the early startup days and thrived on the creative chaos and opportunities. While the company has grown significantly over the past 15 years, I appreciate the changing pace - issues of scaling, performance, mastering quality - these are the challenges where we are focused."- Adam Kacenjar

Dannette Coleman
EVP, Business Development

"HealthEdge is not just a software company, we are a solutions company, partnering with our customers to drive forward their business strategies using our products and services." - Dannette, EVP, Business Development

Kelly Donovan

"I am lucky to be on a team that consistently works together, has each other’s backs and enjoys each other’s company! We are able to provide flexibility to team members as needed without diminishing our quality of work." -Kelly, Controller

Melissa O'Dowd
Senior Director, Product Marketing

“There’s so much innovation happening within our walls, new ideas coming into the organization, and a culture that embraces trying new things and continuously improving existing processes. Our start-up type culture within a big company makes it a vibrant place to work.”- Melissa O'Dowd, Senior Director, Product Marketing

Simon Levin
Technical Director

"I work at HealthEdge because it always presents me with new challenges which require professional and personal growth, and such growth is always rewarded by HealthEdge with career advancements and job satisfaction." -Simon, Technical Director

Sarah Clark
VP, Continuous Improvement

“I like working at HealthEdge because I am part of a team that knows how to collaborate, focus on value and continuously improve. I choose HealthEdge because our technology is changing the healthcare industry for the better.” -Sarah, VP, Continuous Improvement

Gail Caldera
Technical Writer

"I love working at HealthEdge because it is a forward-thinking company with a positive and open culture that supports the well-being of the people while providing innovative products that are invaluable. The culture promotes collaboration, teamwork and open communication. Everyone here counts, everyone is heard, and everyone supports eachother to grow and succeed." - Gail, Technical Writer

Marvin Matthews
VP, Project Management and PMO

"I joined HealthEdge to be part of a growing organization that is on a trajectory in becoming the leader in the payer market. The HealthEdge mission and core values were contributing factors for me becoming member of the Professional Services leadership team. As the Leader of the Project Management Team and Project Management Office, I am charged with attaining, retaining, and enabling high performing associates to deliver our next generation solutions to customers in order to support achievement of their strategic business objectives. HealthEdge is vested not only in products and services but talented people, providing an atmosphere of collaboration, innovation, diversity, and fun. Come join my team and be part of this great journey." - Marvin, VP, Project Management and PMO

Dave Paquette
Director, Infrastructure Engineering

"I came to HealthEdge for an unmatched opportunity to further my career in IT with a growing business." -Dave, Director Infrastructure Engineering

Chris Bulkley
VP, Customer Support

"What stands out to me when I'm hiring is a customer-focused drive, a passion for problem solving and a desire to be part of something bigger than themselves." -Chris, VP of Customer Support

Sarang Muralidharan
VP, Solutions Management

“I joined HealthEdge for the opportunity to be part of a growing company that is transforming and modernizing how health plans deliver services to their customers. I am excited to be part of a highly skilled team and look forward to further developing our implementation services and enabling our clients to better compete in the market by taking advantage of the latest tools and features of our products.” -Sarang, VP, Solutions Management

Abe Gutierrez
Technical Account Associate

“HealthEdge's culture is one that makes you feel comfortable to ask questions, where everyone is willing to help” -Abe, Technical Account Associate

Janice Grenda
HR Generalist

"I started at HealthEdge just over 3 years ago as a receptionist and was given chances to learn and grow. I quickly moved into HR where I was given even more opportunities to develop new skills for my career. I love that I am given the chance to use my strengths and overcome my weaknesses too! I am also fortunate to be a part of a great team," - Janice, HR Generalist

Michele Forlenza
Account Executive

“I am really enjoying every aspect of my role and the organization. I love that no matter what you are working on there is no one in the company that isn’t willing to roll up their sleeves and help out. From the top down it really is a team environment.”- Michele Forlenza, Account Executive

Melissa Maulding
Senior Director, Business Consulting Services

"During my interviews, with HE, I experienced the phenomenon that had been described to me. I was excited by the energy of the team/family feeling I experienced. It was very evident that everyone was inspired and dedicated to both the future of the products but also to each other. As well, it was obvious that they were all truly devoted to client success. I knew I wanted to be part of that family and that I wanted to contribute to the overall future success" - Melissa, Senior Director of Business Consulting Services

Danyi Cai
Site Reliability Engineer

“I joined HealthEdge to be part of building a next-generation product in a collaborative environment where innovative ideas are encouraged. I was attracted greatly by the management team and its vision, ambition and approachability.” - Danyi, Site Reliability Engineer

Sandhiya Krishnan
Agile Coach

“As an agile coach, I am glad to be part of a highly skilled team which is open to all the new methods and ideas to make them #1 in the healthcare software market.”- Sandhiya, Agile Coach