Who we are
Drizly is the worlds largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. We are blazing a trail in an industry that hasnt changed in nearly a century, and that doesnt scare us (well, not all the time) -and even when it does, it doesnt stop us, it energizes us. Do you see yourself here? Read on.
Who you are
You are a self motivated problem solver who prides yourself on your ability to build partner relationships. People tend to describe you as a hard worker, but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You are highly empathetic and communicate clearly and professionally. You arent easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that the best partnerships dont come from promising the world, but instead being honest, understanding, and exhibiting good judgment. You are a super-communicator, both written and verbal; and you love to share what you learn. Sound like you?
What the role is
Drizly is growing its Retailer Account team and is looking for a qualified candidate to work with existing Drizly retail partners with the intent of increasing customer retention and boosting retailer performance. Applicants must have a minimum of 1-2 years prior experience in a customer service related position.
People who do well as an Account Coordinator are authentic, curious, carry a can-do attitude, and find it exciting to strategically service and develop the markets in which Drizly operates. You will be responsible for supporting and training our retailers, assisting them with their needs, and communicating their feedback purposefully and tactfully across Drizly departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations team.
In this role, you will:
- Communicate with retail partners, via phone and email, regarding their Drizly operations
- Adequately address, solve, and track retail partners with account level support using Salesforce
- Monitor performance and coach retailers on best practices
- Solve problems and address unsatisfactory experiences
- Train clients on using Drizly tools and clearly communicate product changes and improvements
- Identify and highlight common retailer feedback to the business to drive overall improvement
More good stuff..
- Health, Dental and Vision Insurance
- One-on-one professional coaching with external expert
- Flexible vacation policy
- Commuter benefits
- 401(K) Plan
- Added perks
This is not a work from home position, you must be able to commute to our office in Boston, MA 5 days a week. Relocation costs are not covered for this role. If you're planning to relocate to Boston, please let us know in your cover letter.
You Do You
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status