Anaqua: Acclaim IP Support Engineer/Specialist
31 St. James Ave
Boston, MA 02116

Employee Testimonials

Do you have a desire to be an integral part of a growing and dynamic team and an emerging leader in their space?

Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Our software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the best known brands and most innovative products were conceptualized, evaluated, protected and monetized through the ANAQUA platform.

 

Job Description

Anaqua is looking for a highly motivated IP Client Support Specialist who is eager to help us attain our continuing growth goals. The Client Solution Specialist will play a key role in launching a new offering for Anaqua, working closely with our patent clients around the world to support their analytics processing using our Acclaim software and services. This is a demanding role that requires exceptional analytical, customer relationship, consulting, and technology skills. We are looking for candidates that are truly passionate about supporting our users on a daily basis, while leveraging their patent analytics strengths!

Responsibilities:

  • Sales Engineering: Work with the Sales team and client prospects to develop solutions to outline capabilities and meet prospect requirements
  • New Client Onboarding: Implement the Acclaim product for clients, and train them on patent analytics in general and the Acclaim product in specific
  • Client Support: Work closely with our Client Success team to provide outstanding support to clients for their ongoing Acclaim product needs and questions
  • Client Consultation Projects: Produce customized reports for our clients, including patent analytics, landscape analysis, and decision support for licensing targeting, annuity decisions, pruning, etc.

 

Required Skills:

  • Deep understanding of patent data content, including searchable patent and PAIR data, patent search use cases, and patent
  • Sales and/or client-facing support experience for a software product or SaaS solution analytics competitor landscape
  • Legal experience and/or Law Degree a plus
  • Solution-oriented consultative approach to working with clients
  • Self-starter with the ability to work independently in a dynamic, fast-paced environment
  • Excellent communication and presentation skills, and the ability to organize and present technical material in an easily understood manner both verbally and written
  • High energy, positive attitude, with the ability to think creatively on your feet and handle multiple priorities
  • Ability to travel (up to 10%)

Benefits

Anaqua is always on the lookout for talented people who can contribute to our exceptional team. We provide a friendly and diverse environment in which to work, while also offering exciting and rewarding opportunities for future career development. Come join our collaborative and entrepreneurial team! We also offer competitive salaries with benefits, and a sound training program for new employees.

Full-time

Employee Testimonials

Cassie Tracey
HR Generalist

“I love working with such a fun and diverse group of co-workers at Anaqua!  Throughout the few years I’ve been here, I’ve seen firsthand how passionate everyone is about our software and client satisfaction.  Together, we work towards a common purpose, and you can feel the buzz and excitement in the office every day.  We’ve grown a lot over the past few years, and because of that, I’ve had the opportunity to get involved in a lot of aspects of the company that interests me, and really grow my skill set. And no matter how hard we work, we always know how to have fun with our monthly birthday happy hours.”

Amanda Hollis
PR Manager

“It’s exciting to work at a software company where my first impressions of Anaqua being an innovative, smart and friendly work environment continue to stay true today. The business is unique in that it’s changing the way organizations think about the management of their most valuable intangible assets, intellectual property. To work at a company where team members are passionate about contributing to a similar goal, their opinions are valued and their collaboration with clients (many of the world’s top global brands) directly helps their business and supports our software enhancements, is truly a unique opportunity.”