: Associate Operations Engineer
53 State St Exchange Place
Boston, MA 02109

Employee Testimonials

Video

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US, we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
Does managing and extending massive cloud platforms get your creative mind racing? Do you love building and debugging open-source, LAMP-stack architectures using cutting-edge technologies? Do you want to manage the largest sites on the planet? Do you want to join a global team of DevOps experts and learn from the best?
Summary:
Acquia is looking for expert, passionate DevOps systems engineers and systems administrators to help us grow our second-to-none Cloud hosting services. We manage over 18,000 AWS EC2 servers powering some of the world's most popular Drupal web sites. Our Site Factory service is running over 35,000 web sites!

**** Shift available: Sunday to Thursday ****
Responsibilities:
  • Constantly improve the performance and reliability of our hosting platforms
  • Ensure customer success by provisioning their hosting environments following Acquia best practices
  • Debug intriguing LAMP stack problems
  • Work closely with customer support and engineering to deliver second-to-none SaaS and PaaS services
  • Maintain and enhance cloud management and monitoring tools
  • Participate in an on-call, operations support rotation
  • Capacity planning
  • Perform work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work
  • Maintain positive and constructive outlook, focus on driving results, finding solutions / breakthroughs to solve problems and challenges. Has a positive influence on peers.
  • Participate in on-call rotations, generally once every 2 months for one weekend day
Skills and Attributes:
  • 0 to 2 years of related experience
  • Passion for web site configuration, tuning and troubleshooting
  • Deep, working knowledge of web, database, and OS server configuration (Linux, Apache, and MySQL preferred platforms)
  • Holistic understanding of the Internet and hosting from the network layer up through the application layer.
  • Experience in a 24x7 hosting environment
  • Experience with monitoring tools, scripting, and internet security
  • Respond positively to opportunities to be involved in brainstorming and iterative work. Handle times of change in a way that drives innovation and iteration.Consistently follow up to take actions to meet committed deliverables. Keeping commitments is a symbol of honor. Doesnt make excuses. Hold oneself accountable.
  • Flexible: Demonstrates flexibility to the needs of the business.
  • Positive, solution orientated: Gives their best and maintains a positive outlook.
  • Collaborative: Works in collaborative and supportive manner.
  • Good sense of humor
Extra Credit:
  • Cloud hosting experience (e.g., Amazon Web Services, Eucalyptus, OpenStack, CloudStack)
  • Monitoring tools (e.g., Nagios, Cacti, Ganglia, Splunk, Sensu, BMC, OpenView)
  • Configuration management (e.g., Puppet, Chef, Subversion, Git)
  • Scripting experience with PHP, Perl, Python, or Ruby
  • Web security (e.g., IDS systems, DOS prevention)
  • Scalable hosting cluster experience (e.g., nginx, Varnish, GlusterFS, etc.)
  • Drupal experience

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Full-time

Employee Testimonials

Charley
Vice President, Products

My team is able to influence the direction of Acquia by how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Anne
Vice President, Human Resources & Total Rewards

Our rewards program drives peer recognition for great work, helping teams build connections by celebrating our peers’ contributions on a companywide forum augmented with micro-bonuses, which increase motivation, productivity, and engagement.

Brian
Manager, User Experience Research

The trick to empowering creativity from my team is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Amy P.
Senior Director, Global Talent Development

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Rok
Senior Director, Engineering

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Sym
Manager, UX

I love being part of Acquia's collaborative and creative design team. Our work is so dynamic: from partnering with our research team . . . to working with our engineers to implement our designs . . . it's a truly rewarding experience . . . 

Paul
Director, Business Development

Acquia is a great place to work. The vision, culture, leadership, product and career development are excellent. The collaboration between all departments and how we work together is special and a testament to the great culture that has been built.

Amy H.
Senior Talent Operations Partner

One of my favorite parts of Acquia is partnering with different volunteer organizations. For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!