Were looking for smart, driven collaborators to join us and help support our rapidly growing community of customers. As an Associate Customer Success Manager, you will be an integral member of our Customer Success team. You will manage relationships and drive implementations and product adoption that are aligned with customers' goals.
About the job:
- Youll be responsible for onboarding, implementing, enabling, and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals.
- Youll gather product feedback and recommendations from customers. You understand how customers can use the product and will help them incorporate it into their short and long-term strategies.
- Youll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges.
- Through your work, youll grow adoption of Crayon across different teams and departments within an account.
- Youll own the business side of your accounts and work with customers to achieve renewals and contract extensions.