Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
The Applications Developer is responsible for building voice and web applications from beginning to end for clients. The Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.
Essential Job Functions*:
- Support full lifecycle of application software development from project conceptualization, planning, development, implementation and maintenance.
- Evaluate, design and implement client applications.
- Add features and functionality to existing client applications.
- Support Quality Assurance team efforts.
- Track and report billable and non-billable activities by type.
Other Duties and Responsibilities:
- Review development processes, techniques and client systems for potential improvements.
- Complete required documentation of client applications including enhancements, changes, bug and implementation.
- Complete required documentation of development processes.
- Consult, assist and advise other developers.
- Triage and support client applications while on call.
Preparation, Knowledge, Skills and Abilities:
- Bachelor’s Degree in computer science or related field.
- Four to five years of software development experience.
- Technical documentation experience. (UML)
- Java, Java Script and web services protocol experience. (REST, SOAP and XML)
- Eclipse and Subversion experience.
- Team player with strong written and oral communication skills.
- Ability to successfully communicate with distributed development and test teams.
- Good understanding of software development practices and disciplines.
- Voice application software development experience.
- Experience with Qlikview or similar BI reporting tools
- Call center or customer service application experience.
- ASR Grammar development experience. (GrXML, SRGS, etc)
- Experience with the Apache CXF framework.
- Experience with the graphQL query language and runtime.
- IVR platform development and VRU software experience. (Edify, Nuance, Intervoice, Genesys, Cisco and VXML)
- CTI platform experience. (Genesys Tserver and CT Connect)
- Proficient understanding of Agile development methodologies.
Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.