: Account Manager

Account Manager


Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogitos unique software to the largest companies within the healthcare vertical. You will be managing our largest clients and looking for opportunities to grow our existing footprint. In this role you will be responsible for extending Cogitos position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.



Responsibilities


Responsible for the retention and expansion of existing Client business by developing opportunities with key stakeholders within Cogito's largest clients to envision, develop, purchase and implement the Cogito software and professional services


Plan, prepare and deliver executive business review within the Client while demonstrating Cogitos value on a consistent basis, ie; monthly, quarterly


Articulate Cogitos value proposition, positioning our solution as a long-term supplier and business partner to advance the mission of the client


Develop and execute strategic account plans that clearly delineate business goals and growth strategies for Cogitos clients


Develop and maintain detailed working knowledge of Cogitos clients including; key business drivers, key business stakeholders business models and the competitive landscape


Understand the customers decision-making processes and constraints time, budget, relationships, etc


Work collaboratively with internal product, engineering, client services and behavioral science teams to improve processes and ensure clients understand our value proposition and how they can succeed with Cogito



Requirements


5+ years of successful experience in customer success or professional services or program management with Fortune 50 and Fortune 100 clients


Track record exceeding targets and quotas Comfortable presenting to and working with the most senior personas within customer service and operations


Experience building strong partnerships and advocacy with clients


Mastery in developing trusted vendor relationships with economic buyers and the C-Suite


Benefits

Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Frequent catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

2 "Be Gentle" personal days

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines


Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

Full-time

Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.