PMO/BI Analyst

Job Description

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world’s largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

We’re looking to hire a dynamic PMO / BI Analyst to join our team. In this role you’ll be responsible for supporting a strategic customer account. The PMO / BI Analyst supports the account Delivery team, providing planning, control, reporting, analysis and insights. We’re looking for someone who displays analytical prowess and has the ability to communicate effectively at all levels – both internally and directly with the customer.

Key Responsibilities:

• Project and Program Management: Supporting strategic customer facing projects through the creation and maintenance of schedules and RAID logs. Assisting with communication plans, meeting facilitation and developing documentation.  Ensuring adequate change control and governance across the account.
• Business Intelligence: Co-ordinating the production of reports to support the delivery teams and business strategy by collating, analysing and manipulating data, records and other information.
• Report Development and maintenance: Ensure business reporting requirements are met by maintaining and developing Qlik Sense applications
• Financial Management: Assisting with the overall financial control of the engagement through forecasting, margin reporting and supporting the business with ad-hoc reports as needed
• Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account

Job Requirements and Preferred Skills:

• A bachelor’s degree in project management, business analytics or similar field
• A minimum of 2 year’s experience as a PMO or BI Analyst, Project Manager, or similar role.
• Excellent knowledge of project management strategies, processes and tools
• Proficient knowledge of Google Sheets including queries, complex formulas and, ideally, scripting
• Experience of report development and maintenance within Qlik Sense or other BI Tool
• Strong program coordination and administrative skills
• Experience of working in a dynamic environment
• A creative thinker who is able to work independently and innovate to solve problems

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation:

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.

The salary range for this position is $75,000 – $95,000.

Accommodations:

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.