Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. 


31 Hayward Street
Franklin, MA 02038

Company Overview

Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want. It is our core belief that technology should accommodate the customer, not the other way around.

Since 2004, we’ve been expanding what’s possible in customer care through conversational Intelligent Virtual Assistants. With our proprietary Adaptive Understanding™ technology, we were the first to apply the combination of Artificial Intelligence and human understanding capable of taking on the tasks of customer service agents.

The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.

Interactions successfully connects millions of consumers with the brands they love each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

Other Office Addresses:

Indianapolis Office: 8435 Keystone Crossing Blvd, Suite 200, Indianapolis, Indiana 46240

New York Office: 25 Broadway, New York, NY 10004

New Jersey Office: 41 Spring St., New Providence, NJ 07974 

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At Interactions, we believe in innovation, quick-thinking and an open environment with abundant growth opportunities. Our company values are focused on four key pillars: ingenuity, impact, service, and passion.

Ingenuity: We harness our creativity in technology that transforms ideas into solutions. We focus our efforts on solutions that make a real difference in people’s lives.

Impact: We believe that every conversation is an opportunity to deliver business value.

Service: We do whatever it takes to make sure our customers are satisfied and that we have delivered on our promises to them.

Passion: We love what we do and how we do it.






April 18, 2018
APRIL 18, 2018 In a recent research report on customer...Read more » The post Tips for Developing Your Customer Care Strategy appeared first on Interactions. ...
April 17, 2018
APRIL 17, 2018 Every year retailers invest a tremendous amount...Read more » The post 4 Insights into Retail Customer Care appeared first on Interactions. ...
April 11, 2018
APRIL 11, 2018 Millennials are not the generation of the...Read more » The post The Four Most Important Things About Customer Care for Millennials appeared first on Interactions. ...
April 4, 2018
APRIL 4, 2018 It used to be there was only...Read more » The post Why an Omnichannel Platform is Crucial to Your Customer Care appeared first on Interactions. ...
March 28, 2018
Investing in your customer care strategy is a critical step...Read more » The post Investing in Your Customer Care Strategy? Answer These 5 Questions First appeared first on Interactions. ...

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Posted on: May 23, 2017
Posted on: August 10, 2016