Interactions Company Overview
Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want. It is our core belief that technology should accommodate the customer, not the other way around.
Since 2004, we’ve been expanding what’s possible in customer care through conversational Intelligent Virtual Assistants. With our proprietary Adaptive Understanding™ technology, we were the first to apply the combination of Artificial Intelligence and human understanding capable of taking on the tasks of customer service agents.
The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.
Interactions successfully connects millions of consumers with the brands they love each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
Other Office Addresses:
Indianapolis Office: 8435 Keystone Crossing Blvd, Suite 200, Indianapolis, Indiana 46240
New York Office: 25 Broadway, New York, NY 10004
New Jersey Office: 41 Spring St., New Providence, NJ 07974
Jobs at Interactions
President & Chief Executive Officer
“Interactions is at the forefront of a new wave of innovation that is revolutionizing the way people communicate.” – M.I.
A veteran industry leader and innovator, Mike has never been content with the status quo. Driven by a keen sense of market trends and evolving consumer needs, he has led the charge in technology disruption for more than 30 years.
Named Technology Entrepreneur of the Year® by Ernst & Young, Mike is recognized as the “driving force” behind Interactions’ explosive growth and success. Since joining in 2008, he has catapulted Interactions from a small startup to an award-winning market leader uniquely positioned at the intersection of speech recognition, customer care and multi-modal interface technology. Under his leadership, company revenues and total workforce have grown by 150 percent and 50 percent, respectively.
Chief Operating Officer and EVP, Sales
“Developing long-term, valuable relationships with our customers is the cornerstone of Interactions’ culture and integral to the future success of our business.” – D.P.
With a proven track record and a strong ability to lead customer- focused organizations, Dave has significantly advanced Interactions’ position in the marketplace since joining in 2011.
As Chief Operating Officer and Executive Vice President of Sales, he manages end-to-end relationships, which include pre-sales, professional and client services, sales and strategic accounts.
An international business executive with three decades of experience in planning, developing
Chief People Officer
“Attracting, engaging, developing and retaining top talent is critical to the future success of all companies, but particularly to an organization like Interactions that is experiencing strong market momentum and accelerated growth.” – E.L.
Interactions’ rapid growth plans require an experienced Human Resources leader who not only fosters a dynamic, growing workforce, but also bolsters a strong corporate culture across national locations. As Chief People Officer, Elizabeth is responsible for fueling these initiatives – and many more – through the strategic recruitment and development of Interactions’ most important asset: its people.
An industry executive with more than three decades of HR leadership experience, Elizabeth joined Interactions in 2013, at the height of record-breaking company growth, in both workforce and revenue. During her tenure, she has led a series of initiatives that doubled the company’s workforce.
Elizabeth most recently served as Chief People Officer at Forrester Research, where she led the company’s global human resources team in the development of all people-related strategies and programs, including training and development, talent acquisition, and compensation and benefits. Prior to joining Forrester, Elizabeth was a partner at Executive Destinations, an executive career management firm handling coaching, leadership development, and outplacement for financial services, technology, and professional services companies, including Forrester.
“Interactions represents the future of speech-enabled devices, not only through our commitment to innovation, but also our infrastructure, unique business model and speed to make it happen.” – J.D.
An Interactions veteran since 2004, Jim is an expert strategist, problem-solver and master of logistics. As Executive Vice President of Operations, he oversees the day-to-day business operations at Interactions’ Technology Center. With more than twenty years of experience in the technology arena, he consistently remains on the cutting-edge of operational improvement.
Jim has been an instrumental leader in managing the company through accelerated revenue growth and workforce expansion. His focus on the design and implementation of operations strategy and account oversight programs reinforces Interactions’ cohesive corporation-wide message.
Prior to joining Interactions, Jim served as the Vice President of EnterAct, overseeing its launch efforts and subsequently managing its call center, sales and marketing teams, billing and human resources. He has also held senior executive-level positions at RCN, where he developed strategic teams to tackle corporate challenges in internet product management, revenue assurance and process engineering.
Chief Technology Officer
“Our mission is to revolutionize how people interface with technology to communicate, and Interactions’ new, commercially available solution provides an array of options to companies and developers held captive by existing solutions.” – Y.Y.
With more than 30 years of technology experience that spans healthcare, gaming, business consulting and enterprise platforms and infrastructure, Interactions Chief Technology Officer Yoryos Yeracaris is uniquely qualified to lead the company’s efforts to transform the way people communicate with innovative products and services for consumers and businesses.
Best-known for his innate ability to guide a broad range of products and services to market, Yoryos boasts an impressive track record of hiring, inspiring, retaining, and managing fast-moving speech technology teams in the development of scalable products across multiple platforms. These talents proved to be game-changing when he joined Interactions as Chief Technology Officer in 2010, and within months, emerged as the architect of several patents and the symbiotic use of human-assisted computer automation and speech recognition into real-time communications.
Prior to joining Interactions, Yoryos served as the CTO and Vice President of Engineering at Silverlink Communications in Burlington, MA. While there, he invented a web-based platform for automated communications, a product ultimately adopted by nine out of ten premier healthcare insurance companies. He has also held executive positions at a number of leading technology companies, including Infomedics, Lightpaths, Phoenix Technology, Language Technology, and Adelie Corporation.
SVP, Finance & Administration
“Our dynamic corporate vision and best-in-class conversational solutions have set Interactions on an unprecedented trajectory of growth.” – J.G.
As Senior Vice President of Finance and Administration, Joe’s prudent oversight of strategic financial goals has strengthened Interactions’ position in the marketplace and laid the groundwork for a vibrant and sustainable future. His extensive experience in strategic planning and financial management, coupled with his passion for responsible stewardship, have been instrumental to the company’s growth and success.
Joe joined Interactions in 2010, bringing nearly three decades of strategic leadership experience at the intersection of technology and finance. He is responsible for the company’s strategic planning, integrated design and budgeting, cost and revenue review, feasibility studies, and sustainability.
He most recently served as Vice President of River Ridge Consulting Group and has held executive finance positions at Forum Corporation, Books24x7, Phoenix Technologies Ltd., and KPMG.
EVP, Business Development
“Natural language interfaces are becoming the preferred way to communicate across applications and devices. Interactions is enabling partners and businesses to create the most advanced multi-modal, natural language interfaces today.” – P.G.
With extensive experience within the contact center and speech recognition industries, Phil is the “go-to” expert for helping partners and enterprise leaders leverage speech and natural language understanding to improve their businesses.
As Executive Vice President of Business Development, Phil is responsible for alliances, licensing, and corporate development at Interactions. He offers partners and enterprise leaders the information and guidance they need to develop coherent, intelligent, cross-channel strategies for applying speech technologies to enhance their businesses.
Phil has extensive startup experience, specializing in natural language understanding and contact center technologies. Prior to joining Interactions in 2009, he founded and led Versay, a natural language, speech applications company and drove many of the speech industry’s earliest deployments as a sales executive at Nuance.
EVP, Strategic Accounts
“I share Interactions’ core philosophy that customer relationships and trust are realized only after improving the end-user result.” – M.L.
With more than 20 years of experience operating and selling large contact center solutions focused on improving the overall customer experience, Mark’s sterling track record of success with large enterprise sales has proven to be invaluable to Interactions’ past and future successes.
As Executive Vice President of Strategic Accounts, Mark is responsible for executive sales and cross-functional leadership of Interactions’ global Fortune 100 customers.
Prior to Interactions, Mark held leadership and growth positions with Enservio, Innovation Group, Digitas and Bertelsmann.
Respected throughout the technology industry for his experience, foresight and vision in software engineering, Mahesh Nair is at the forefront of Interactions’ efforts to transform the speech technology industry.
Since joining Interactions in 2013, Mahesh has been a driving force in developing innovative ideas, technologies and processes for Interactions’ next generation of offerings. As Vice President of Engineering, Mahesh brings nearly 20 years of experience designing and developing massively scalable systems in the IOT/M2M, IVR, SOA, BPM, B2B and financial domains.
Before joining Interactions, Mahesh served in a number of senior management and technology leadership positions centered on the successful execution, design and development of Enterprise products and Cloud/SaaS Platforms. He most recently served as Director of Software Technologies at Axeda Corporation in Foxboro, Massachusetts, where he managed their Core IOT Platform Development teams. Before that, Mahesh led the next generation SOA products at Progress Software. He also held various senior and lead technology positions at Excelon Corporation, P&H Solutions, Chase Manhattan Bank and Siemens.
VP, Applications and Professional Services
“Initial point-of-contact is a customer’s gateway into a business. Improving the experience of the end-user ultimately elevates brand reputation, increases sales and reduces expenses all in one.”– J.N.
Jim’s rich knowledge of the customer care landscape, coupled with his experience leading the development of industry leading solutions and an unrelenting dedication to client trust and satisfaction, have directly contributed to Interactions’ stellar reputation in customer care.
As Vice President of Applications and Professional Services, Jim is responsible for directing the integration and rapid deployment of exceptional solutions meeting client’s needs. With over thirty five-years of experience in technology development and delivery leadership, Jim consistently develops, delivers and maintains solutions that provide superior customer care experiences to clients’ customers and cost-optimization to clients’ operations.
Before joining Interactions in 2010, Jim served in a number of executive leadership roles centered on development, delivery, and service of industry changing solutions, as well as alliances management. He held executive leadership roles at Sepaton, Incipient, Avaya Communications, Cereva Networks, Storage Computer, and Sequoia Systems
With over 20 years experience working in technology start-ups, Jane Price specializes in bringing innovative offerings to market that make significant improvements in user experience and organizational efficiency. Combining an engineering background with extensive product management and marketing experience, Jane has focused her career on helping early stage and disruptive companies succeed.
As Vice President of Marketing, Jane is responsible for product and go-to-market strategy, corporate brand and communications. Jane and her team focus on advancing Interactions’ mission to create a universally accurate, conversational “Interface of Things” for a wide range of devices, and furthering adoption of the company’s award-winning virtual assistant solutions based on Interactions patented Adaptive-Understanding™ technology.
Before joining Interactions in 2013, Jane was Director of Marketing at Care.com. There she launched the organization’s first-ever mobile application for users and oversaw all core site user experience for the website’s complex two sided online marketplace. She also worked as Senior Product Manager with TripAdvisor where she played an integral role during a critical growth period. Prior to TripAdvisor, Jane developed and led the Test & Measurement business unit with MathWorks, which extended the company’s reach into hardware connectivity and test automation. Jane started her career with Ford Motor Company as a system design engineer for the auto maker’s electric vehicle concept program.
VP, Solutions Consulting
Since joining Interactions in 2006, Michael has played key roles in helping to define and scale both Client and Professional Service functions at Interactions. As Vice President of Solutions Consulting, Michael maintains pre-sales ownership of the Sales Engineering and Business Case Development functions at Interactions.
An industry expert in technology, services and pricing, he is at the forefront of a consultative approach to finding the absolute best solutions for customers. His deep roots in both technical and call center operations and his passion for customer care allow him to foster early strategic relationships with customers.
Prior to his current tenure at Interactions, Mike was both Director of Boston-Area Operations and a Contact Center Director at RCN, as well as Director of Audit at the Massachusetts Department of Revenue.
VP, Software Systems R&D
With more than 25 years of experience advancing speech recognition and language understanding technologies, including the development and delivery of AT&T Watson, Interactions Vice President of Software Systems R&D Ben Stern is an invaluable asset to Interactions’ efforts to disrupt the speech technology industry.
Respected throughout the technology industry for his experience, technical insight, and playful invention, Ben has proven instrumental to Interactions’ continued success. As Vice President of Software Systems R&D, Ben is tasked with the continued development of the Watson technology and professional services, including packaging, performance tuning, features and enhancements.
Prior to joining Interactions in 2014, Ben served in a number of senior management and technology leadership positions with AT&T Labs, where he was the co-inventor of 34 issued patents and over 10 patent applications. He most recently served as Director of the Intelligent Systems Software Group at AT&T Labs, where he managed the development and delivery of AT&T Watson. Ben holds a Ph.D. in Physics from Columbia University.
SVP, Sales Operations & Enablement
“We’re driving strong innovation and totally redefining the people’s expectation about what’s possible in automated conversations. It’s a very exciting time for us.” – B.S.
As Senior Vice President of Sales Operations & Enablement, Bob is responsible for the development and management of Interactions’ sales team and the end-to-end customer acquisition process.
Bob brings more than 20 years of executive contact center, security, compliance and data communications sector experience to Interactions, having most recently served as Senior Vice President of Sales and Marketing for CallMiner, a leader in Voice of the Customer and enterprise speech analytics solutions for the contact center market.
Prior to CallMiner, Bob served as Senior Vice President of Marketing and Product Management for Vericept, a provider of enterprise data loss prevention solutions.
VP, Speech Research
“Someday, a customer is going to hang up the phone and say, ‘I’m so glad I got to speak to a machine.’ Then I can die.” –David Thomson
With more than 30 years of experience developing and bringing to market voice activated systems and devices, David Thomson’s success managing the research and development of large-scale voice activated services has proven invaluable to Interactions’ continued success.
As Vice President of Speech Research, David manages Interactions’ R&D teams to further Interactions’ goal to redefine the speech technology industry. David’s work is currently focused on the development of technology for voice processing, such as speech recognition, text-to-speech synthesis, and voice biometrics. Using new methods in software, mathematics, and statistical algorithms, David is at the forefront of Interactions’ objective to create the most accurate, fastest, and highest quality speech solutions.
Prior to joining Interactions, David spent five years with AT&T Labs, where he was responsible for the development of technology from speech research. He has held senior executive-level positions at SpinVox, SpeechPhone, and Fonix. He also spent 18 years at Lucent Technologies (now Alcatel-Lucent), where he developed voice activated systems that have handled over 20 billion calls collectively for organizations such as AOL MovieFONE, Spanish Telefonica, BT, and AT&T. During his career, David has published 30 research papers and secured 11 patents in natural language research.
SVP, Natural Language Research
With more than 150 published papers and patents in speech and natural language research to his name, Jay Wilpon is one of the world’s pioneers and a chief evangelist for speech and natural language technologies and services.
As senior vice president of natural language research at Interactions, Jay focuses on technologies to enable the “Interface of Things,” an intelligent and intuitive user experience for interacting with information and services seamlessly across virtually any device at home, on the road or in the office with unprecedented performance.
During his career, Jay has been a leading innovator for a number of industry-defining voice enabled services, including AT&T’s How May I Help You service – the first nationwide deployment of a true human-like spoken language understanding service. Jay and his team are addressing the key challenges in speech, natural language processing and multimodal dialog systems required to advance core science and innovative products and services, such as multimodal virtual assistants, cloud APIs, and unstructured analytics for business intelligence.
Jay has previously been awarded the distinguished honor of IEEE Fellow for his leadership in the development of automatic speech recognition algorithms. For pioneering leadership in the creation and deployment of speech recognition-based services in the telephone network, Jay has also been awarded the honor of AT&T Fellow.
We’re on a mission to…
We Are Passionate About Transforming Customer Experience
We believe every conversation, every interaction is an opportunity. We exist to eliminate broken communication and replace it with technology that conforms to the human. We enable our clients to transform their customers’ experience from one that seeks to contain and deflect to one that engages and satisfies.
We Are Obsessed With Our Customers’ Success
Customers are an extended part of our team—their success is our success. We are hyper-focused on doing what it takes to ensure that our customers garner improved customer experience, increased customer engagement and compelling ROI. We celebrate our client successes and the collective efforts it takes to deliver on this promise.
We Respect Each Other
We value open and frequent communication, honesty, courtesy, sincerity and timeliness. Our people are what make Interactions successful. We respect the unique skills of others, regardless of department or title, to foster an inclusive and supportive working environment.
We Create Opportunity
We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives.
We Embrace Disruption
We seek to change convention and the status quo. We are agents for change—our technology enables our customers to transform their support model and the way we do our jobs. We not only embrace change, we seek to drive change.
We Do What We Say
We hold ourselves to a high degree of professionalism and commit to excellence in all we do. We make commitments and we keep them, to our employees, to each other, to our customers, to our shareholders and to our community.