Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. 

Interactions

31 Hayward Street
Franklin, MA 02038

Company Overview

Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want. It is our core belief that technology should accommodate the customer, not the other way around.

Since 2004, we’ve been expanding what’s possible in customer care through conversational Intelligent Virtual Assistants. With our proprietary Adaptive Understanding™ technology, we were the first to apply the combination of Artificial Intelligence and human understanding capable of taking on the tasks of customer service agents.

The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.

Interactions successfully connects millions of consumers with the brands they love each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

Other Office Addresses:

Indianapolis Office: 8435 Keystone Crossing Blvd, Suite 200, Indianapolis, Indiana 46240

New York Office: 25 Broadway, New York, NY 10004

New Jersey Office: 41 Spring St., New Providence, NJ 07974 

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At Interactions, we believe in innovation, quick-thinking and an open environment with abundant growth opportunities. Our company values are focused on four key pillars: ingenuity, impact, service, and passion.

Ingenuity: We harness our creativity in technology that transforms ideas into solutions. We focus our efforts on solutions that make a real difference in people’s lives.

Impact: We believe that every conversation is an opportunity to deliver business value.

Service: We do whatever it takes to make sure our customers are satisfied and that we have delivered on our promises to them.

Passion: We love what we do and how we do it.

 

 

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Blog

December 13, 2017
DECEMBER 13, 2017 Customer care, although increasingly important, is constantly...Read more » The post 4 Observations About the Current State of Customer Care appeared first on Interactions. ...
December 6, 2017
DECEMBER 6, 2017 In an age where technology is constantly...Read more » The post How IVAs Can Benefit Your Customers appeared first on Interactions. ...
December 4, 2017
DECEMBER 4, 2017 By the end of the day today,...Read more » The post What You Need to Know about AI and Consumer Payments appeared first on Interactions. ...
November 29, 2017
NOVEMBER 29, 2017 What is an ideal customer experience? For...Read more » The post 4 Reasons Why Voice is the Future of Customer Experience appeared first on Interactions. ...
November 22, 2017
NOVEMBER 22, 2017 It’s that time of year again —...Read more » The post 3 Tips for Creating a Seamless Holiday Shopping Experience appeared first on Interactions. ...

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Posted on: May 23, 2017
Posted on: August 10, 2016

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