Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want. It is our core belief that technology should accommodate the customer, not the other way around.
Since 2004, we’ve been expanding what’s possible in customer care through conversational Intelligent Virtual Assistants. With our proprietary Adaptive Understanding™ technology, we were the first to apply the combination of Artificial Intelligence and human understanding capable of taking on the tasks of customer service agents.
The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.
Interactions successfully connects millions of consumers with the brands they love each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
Other Office Addresses:
Indianapolis Office: 8435 Keystone Crossing Blvd, Suite 200, Indianapolis, Indiana 46240
New York Office: 25 Broadway, New York, NY 10004
New Jersey Office: 41 Spring St., New Providence, NJ 07974