Where did you grow up and how would you describe yourself as a child?
I grew up in Louisville, Kentucky. I was a tomboy through grade school - very into sports and dreaming of being the first female MLB player.
My visit with the Women’s World Cup trophy
What did you study in college and what was your first job out of school?
I was an Economics and Communication Studies double major; I have always felt comfortable blending “hard” and “soft” skills. This was a requirement for success in my first full time job as a management consultant and have continued to lean into roles where both are needed.
What is your current role and responsibilities?
I am currently responsible for driving customer retention and loyalty for Everquote’s Direct to Consumer Agency. My responsibilities include strategy setting and operational execution to grow relationships with the consumers we serve over time.
Looking back, is this where you thought you’d be professionally? Was it always your goal to be in this position?
Yes and no. My first job instilled a passion for consumer insights and strategy, which have an obvious application in this current role. However, I can’t say I necessarily imagined that to be expressed within the insurtech space, and it wasn’t the role I was originally hired for at EQ.
For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals?
If you have a particular future role in mind I would suggest taking time to deeply understand the skillset and what it takes to succeed in the role. It can help 1) determine if that really is what you want to do and 2) think about how you can fill up your “toolbox” over time to prepare yourself. It might take one organization and multiple roles, or multiple roles across multiple organizations, but you can start to chip away at it.
What are the most important skills that you need to do your job well?
I would boil it down to three things: (1) telling stories with data, (2) influencing people, and (3) persistence. Our operating model requires a lot of cross-functional collaboration, which makes all of these skills particularly important to getting anything done.
What do you find most interesting/rewarding about your work? What’s the most challenging?
The most rewarding thing is that we are helping our clients get coverage they need to protect themselves and their families. The most challenging thing is that we have so many good ideas on how to accomplish this that I constantly have to prioritize and say “no” to ensure focus.
What is your proudest professional accomplishment?
I am proud of all the individuals who I have managed, coached, or mentored that I supported through a promotion or other career milestone. I genuinely love helping others find success.
Are you involved with any professional organizations outside of the company? Volunteer work?
I serve on the Northwestern University Leadership Circle Chicago Regional Board and the U.S. Soccer Development Council, where I support giving and development efforts for their respective missions. I also volunteer with Fourth Presbyterian Church serving on Session (our governing body) and the Racial Equity Council.
What do you enjoy doing in your free time?
I love to golf and ski - not enough time for either though as most of my free time is spent with my husband trying to keep up with our two young boys.
My family on vacation this summer
How do you manage stress?
Mostly through exercise and sleep, although I think donuts also play a pretty significant role…
How many cups of coffee do you have in a day?
Any book or podcast recommendations? (professional or fun)
Pachinko and The Nightingale are two of my favorite reads from the last few years
What advice do you have for recent college graduates?
Explore! I am in the position I am in at least partially by happenstance. I said yes to a lot of opportunities that let me figure out and refine my career path (which I am still doing, by the way).