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Career Path - Journey to JRNI: Luis Fleitas

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Meet JRNI’s Professional Services Manager, Luis Fleitas. Members from JRNI sat down (virtually) with Luis to find out more about his career progression, what makes JRNI different, and what he enjoys doing outside of work!

Original article can be found on JRNI's blog.

You’ve been at JRNI for four years now. How have you grown in your role thus far?

I started out as a Solutions Architect on the pre-sales team four years ago. I worked with many large enterprises designing integrations that are still up and running today. I am now managing the Professional Services team in the U.S. In the past four years, I have had the good fortune to work closely with the Sales, Product, and Engineering teams and have learned a lot from them.

What’s one of your biggest accomplishments so far in your career at JRNI?

It's hard to pick one single project or task as my biggest accomplishment in JRNI. I have worked on multiple large challenging projects that have helped the company grow and establish ourselves as market leaders. However, I would consider building a truly amazing PS team as my biggest accomplishment. It’s rewarding to see how my team delivers large projects and maintains a high level of engagement with our customers during the implementation cycle.

What’s the most rewarding part about working at JRNI?

The impact of our work. We work with very well established and recognizable brands, and our products are used by hundreds of thousands of people every month across the world.

What’s your favorite thing about your coworkers/team?

There is a direct line to anybody in the organization. We are truly an open door organization. I am able to reach out to anybody if I have an idea or issue I need to discuss.

What makes JRNI different?

The fast pace of change and how quickly we can react to market changes. It was truly amazing how our company was able to react to the changes that the COVID-19 pandemic brought to the marketplace by introducing new product offerings that helped bridge a gap.

Do you have any hobbies you’re passionate about?

I have two main hobbies. I love to cook and I also practice Crossfit. I bought a side smoker a couple of years ago and have been perfecting my technique. I am always reading on what is the best way to smoke and season a brisket.

If you could visit anywhere in the world, where would you go?

I have been lucky enough to travel a little bit and see some truly amazing places. However, if I could pick my next destination it would probably be Istanbul. I love the idea of walking through the open markets and visiting the Hagia Sophia mosque.

About the

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey.

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