What do the career path and the day-in-the-life look like for a Customer Support Technician at JRNI?
We connected with John Nolan to find out!
Interested in learning more about JRNI? Make sure to check out their company page!
Give us an overview of your professional experience.
Professionally, I come from a non-tech background. After college, I interned for the Massachusetts Probation Department, but decided that line of work was not for me. At that time, I was offered a management position at Anton’s Cleaners, and spent the next seven years managing a team ranging from 5 to 10 people at various locations. My passion was always tech, and I finally decided to take a leap into this industry, and JRNI was gracious enough to grant me this opportunity.
What’s one of your biggest accomplishments so far in your career at JRNI?
I’m proud of the amount of information that I have been able to absorb since coming to JRNI. My colleagues are experts on our platform as well as this industry, and are always willing to teach. I could not be more grateful to all of them!
What’s the most rewarding part about working at JRNI?
The most rewarding part of working at JRNI is the Eureka moment when I finally get to the root of a bug or issue that has proved difficult to pin down.
What are some of the projects you’ve been working on recently?
Lately, I have been in training for JRNI’s newest product (launching soon!), which will be a key addition to our platform. Stay tuned to our blog and social media for more updates!
What’s a typical day like for you?
Being part of a global team on a “follow the sun” support model, I typically come in and get caught up with everything that has transpired since I signed off. I then work on any open issues I have, react to any new issues that arise, and support other members of the customer experience team that may need my assistance. The day ends with passing the torch to the next support team that comes online, which is our support team in Sydney, Australia.
Tell us a little about JRNI’s culture. What’s your favorite part about it?
JRNI has a great internal culture. We work hard but we encourage enjoying our day together at the same time. Whether it’s the summer outing, a surprise pizza party, or just a coworker sharing a funny story about their son in the middle of a workweek, I always hear cheerful people in the office. The combination of simultaneously being heads down and getting work done while still cracking jokes and laughing creates a wonderfully balanced environment that I love being a part of.
What’s your favorite thing about your coworkers/team?
We have a very dynamic team, and rely on each other across 4 offices globally. No matter what time of day it is locally, individuals are always willing to help each other out and work together. I appreciate that no matter who, where, and when I ask for help; our team will always get me what I need and take the time to explain the solution if it was something I was unfamiliar with.
What's one thing that people don't know about you?
I used to write and animate comics all throughout elementary and high school.
If you could visit anywhere in the world, where would you go?
I would love to visit Istanbul, and stand on top of the remains of the walls of Constantinople.