Our Lead(H)er series shares the stories of women leaders at some of the fastest-growing companies in the tech industry.

Here is a recap featuring the 18 inspirational stories from 2023 with a short segment from each profile. You'll learn everything from the challenges, successes, and surprises of their careers, lots of useful advice, and more!

Caitlin Moore, SVP of Strategic Accounts at Cohere Health.

"Making connections across the industry you’re interested in is critical. My path to my current role at Cohere involved a huge number of networking conversations and exploring a lot of different opportunities. Talking to people is immensely helpful in understanding what’s out there and what you want to do. In my case, each of the previous roles I held helped me learn more about what I want and need to be happy and successful in a role. Networking conversations with others really helped refine this further."

Check out the full Article   View cohere health's company page

Phoebe Smith, Delivery Director at Attensi

"Remember that you own your career - you are in the driving seat. My key piece of advice would be to take the time to understand yourself, your strengths and focuses, and align those to what’s needed for where you want to be. Then, push yourself on the goals that you’re avoiding! The scariest goals really are the most satisfying to achieve, and they are what will push you towards the next step in your career. I recommend working with others on these – peers, managers, mentors - both to hold yourself to account and, importantly, for their advice and support."

Check out the full Article   View attensi's COMPANY PAGE

Carrie Moser, SVP & General Counsel at Lakeside Software

"It’s ok to end up somewhere else. There’s no single path. There’s no secret recipe. Allow yourself to be surprised. Permit yourself some mistakes. Nobody learns much from the wins."

Check out the full Article   View lakeside's COMPANY PAGE

Jaclyn Balben, SVP, Operations at Bamboo Health

"My team. I am proud and humbled to be able to lead and be a part of the Operations team at Bamboo Health. We have amazing individuals who are passionate about what they do, push for excellence, and care deeply about our mission. I take great pride in the opportunity to help others reach their full potential and dedicate significant time and effort to building our culture and supporting my team."

Check out the full Article   View bamboo health's COMPANY PAGE

Jessica Haas, VP of CX at Appcues.

"Have an open mind and be open to trying and doing as many things as you can. Whether you like something or not, you’ll gain life experiences and learn about yourself.  Bonus! Find a mentor that will challenge you; they are so necessary and so wonderful!"

Check out the full Article   View appcues' COMPANY PAGE

Shannon Fitzpatrick, VP of Product at Nayya

"Culture is critical: if you are curious, try to find a workplace where you will be surrounded by other curious people. If you are ambitious, you’ll be happier at a company that attracts motivated people who set a high bar for themselves (and you). Pick the people you want to work with and for, versus the job description.

You can never have enough feedback, from your champions, and from the people you find it hardest to work with. Great coaches are hard to find, so if you get lucky enough to work with one, keep in touch, even if one of you moves on to another company."

Check out the full Article   View nayya's COMPANY PAGE

Hayley Islas-Wolf, Regional Vice President at Liaison International

"It takes time to learn and master something.  Be humble, don’t be afraid to make mistakes, but learn from them.  I think the best piece of advice is make the mistake and then never do it again.  That is what will set you apart from the rest and enhance your career trajectory.  Also, the other piece of advice I would have is that so much for my early career I was looking for the greener grass.  Ultimately, what I learned is the grass was never greener at a company or institution, but what was important was have a good manager, a caring work environment and a place that at the end of the day is doing something you believe in."

Check out the full Article   View liaison international's COMPANY PAGE

Stephanie White, Senior VP Customer Success at Duck Creek Technologies.

"Never sacrifice what you believe in to achieve success.  You won’t be happy if you are not true to who you are."

Check out the full Article   View duck creek's COMPANY PAGE

Debi Dowling, SVP Business Operations and COS to CEO at Onapsis

"Never give up, always say ‘Yes’ to that additional task or project, put yourself out there - there are a LOT of people you will come across in your career that are making it up as they go! Stay strong, ask questions and be curious!"

Check out the full Article   View onapsis' COMPANY PAGE

Monika Ochocki, Director of Customer Care at SmartBear.

"Never forget the hobby or hobbies you had before having to study and get a job. Having a great work-life balance helps you excel at work and helps you to stay motivated to keep working hard without the fear of burning out or feeling like you no longer have time for yourself. After working at a very fast-paced startup, I learned that work will always be there in the morning. Everything keeps moving and spinning if you take a week off, but time spent doing what you love and spending time with those you love won’t always be there."

Check out the full Article   View smartbear's COMPANY PAGE

Shannon Rose, VP Omni-Channel Retailing at Rue Gilt Groupe.

"Be curious at all times, absorb as much as you can and take advantage of every leader you are exposed to."

Check out the full Article   View rue gilt groupe's COMPANY PAGE

Annalisa Cooper, SVP, Customer Success at Wellframe.

"Find your passion and stick with it.  Be brave and bold, but also kind.  Don’t underestimate the power of collaboration and humility."

Check out the full Article   View wellframe's COMPANY PAGE

Ali Mapes, VP of Customer Success at Ordergroove

"Speak up and raise your hand! When in meetings, especially with leadership, don’t be afraid to use your voice. Be confident that you have a unique perspective or idea that should be shared with the group. You don’t have to be the smartest or loudest person in the room, but sharing your voice is powerful. After you share meaningful insights on a regular basis, people will seek you out."

Check out the full Article   View ordergroove's COMPANY PAGE

Olivia Salas, Sr. Director, Global Ops & SI Partnerships at Bullhorn.

"Never underestimate the importance of having a mentor(s) in your life. There will be many times in your career where you will need someone on your side to confide in, provide guidance, and challenge your thinking. Make sure that you are actively looking for and nurturing these relationships. I cannot tell you how much I have learned from the mentors in my life and how each of them have helped shape who I am today."

Check out the full Article   View bullhorn's COMPANY PAGE

Michele Doyle, VP, Enterprise Data and Analytics at Advisor360°

"Find your people. There are folks out there who share the same excitement in your area of focus. You can learn a lot from them, and they make good mentors. 

Try new things. Take risks to try new things even if you think you can’t do them. You do not have to be defined by specific aspects of your role."

Check out the full Article   View advisor360's COMPANY PAGE

Heather Bender, Chief People Officer at HealthEdge

"First, it’s good to have a directional plan, but remain open and say “yes” when new opportunities emerge - even if it makes you uncomfortable.  If we are uncomfortable, we are learning.  In today’s world, you will stay relevant by continuously learning and being adaptable.  Second, follow your gut when it comes to selecting companies that align with your values."

Check out the full Article   View healthedge's COMPANY PAGE

Melissa Wainwright, Chief Operating Officer at Alloy Enterprises

"Take some risks and don’t stay in your comfort zone.  Some of my best experiences & stories come from when I didn’t take the safe road.  I definitely wouldn’t be where I am today if I had been afraid to fail or be uncomfortable."

Check out the full Article   View alloy enterprises' COMPANY PAGE

Cara Munnis, VP of Product Management at Amwell

"Be a good listener and ask for clarification if something doesn’t resonate - no matter your level, there is almost always more to learn either about the subject itself or about the perceptions of those with whom you are working."

Check out the full Article   View amwell's COMPANY PAGE

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Heather Bender, Chief People Officer at HealthEdge.

Where did you grow up and how would you describe yourself as a child?

I grew up in Baldwinsville, NY, which is a suburb of Syracuse.  I am an only child, so very early on, I was a bit more mature and independent than others. 

What did you study in college and what was your first job out of school?

I studied East Asian Studies and Economics in college, as I was fascinated by cultures outside the U.S.  I had a knack for languages and challenged myself to learn Japanese and spend a term abroad there. I was initially interested in pursuing an international business role, but then attended Cornell University and got a Master’s degree in Industrial & Labor Relations, which led me to a domestic entry level role in Human Resources at Hallmark Cards.  

Can you share the details on your career path and what were the critical moments that got you to where you are today?  

After being in a rotational program for new grads at Hallmark, I shifted to the high tech industry by taking a human resources role at Sun Microsystems.  Over 12 years there, I took on roles of increasing responsibility and ultimately, served in HR business partner roles supporting various direct reports of the CEO.  Upon the Oracle acquisition, I moved to Nokia, where I enjoyed a truly global experience in HR Business Partner roles for 5 years.  When Nokia spun off my business unit, I had an extraordinary opportunity to be part of building a new company, a new culture, and a new human resources function.  It was during this 5 year stint that I was given opportunities to expand my scope to include enterprise-wide functions such as performance and talent management, leadership, and HR Operations.  This was all in preparation for a CHRO role and led me to spend 2 years as the VP, Talent at iRobot, where I was mentored by a fabulous CHRO which ultimately prepared me for my current role as Chief People Officer at HealthEdge.  

What is your current role and responsibilities?

As the Chief People Officer at HealthEdge, I am ultimately responsible for ensuring the company has the right talent in place to achieve our growth mission.  I develop our people strategy and oversee the HR team including Total Rewards, Talent Acquisition, Internal Communications, Organizational Development, Talent & Learning, as well as Employee Experience. 

Looking back, is this where you thought you’d be professionally?  Was it always your goal to be in this position?

In the early part of my career, I only looked a role or two ahead and mid-career, I focused mostly on how to continue to grow my skills while balancing my desire to be a present wife and an involved mother to my three children. As the kids grew, I had some role models and mentors who encouraged me to develop myself for a CHRO role.  Thus, over the past few years, becoming a CHRO was a clear and stated goal for me.       

For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals? 

First, it’s good to have a directional plan, but remain open and say “yes” when new opportunities emerge - even if it makes you uncomfortable.  If we are uncomfortable, we are learning.  In today’s world, you will stay relevant by continuously learning and being adaptable.  Second, follow your gut when it comes to selecting companies that align with your values.  While it may be difficult to turn down a great opportunity, if the people you are meeting, the stories they are telling, or other signals about the culture give you pause, don’t be afraid to walk away - another great opportunity will emerge.  Don’t settle. 

What are the most important skills that you need to do your job well?

In my role, the ability to influence and collaborate are critical, as is the courage to address uncomfortable topics, understand multiple points of view, and help facilitate solutions.  In addition, running a People organization requires an ability to articulate the business value of your programs to secure support and investment in the employee experience.  The ability to drive performance and growth of the company ultimately rests with our ability to attract, retain and develop talent. 

What do you find most interesting/rewarding about your work?  What’s the most challenging?

At all of my past companies, I have really worked with some extraordinary people, who I’ve enjoyed partnering with and learning from.  That is what makes work interesting and motivates me. I approach my work by assuming good intent from others, and I often find myself trying to facilitate people through difficult conversation or situations where there is a lack of understanding, misinterpretation or bad assumptions.  The most challenging aspect for me is working with people who don’t assume good intent and/or don’t practice with good intent.  Equally frustrating is when leaders don’t recognize how the performance of their organization is directly correlated with their ability to lead with purpose and engage their teams.  We are all here to run a successful business, and the ability to address conflict and lead through others is critical.     

What is your proudest professional accomplishment?

In my second year of working at Hallmark Cards, I rotated into the Manufacturing division and they asked me to take on first line supervisor responsibilities for the department that printed and packaged napkins and table covers.  The employees were less than thrilled to see a 20-something who knew nothing about printing take over as their manager. Over the course of the one year assignment, I was able to win them over by learning their business from all of them and ultimately implementing new practices that increased engagement and fun in our work environment. 

Q&A

What do you enjoy doing in your free time?

With two kids out of the house, we are moving towards becoming empty nesters and travel as much as possible. I enjoy summer in New England, where I can be found poolside or boating with my family. The rest of the year I spend a lot of time walking the local trails with my chocolate lab, Zoe, enjoying the change in seasons.

How do you manage stress?

Spending time outdoors usually helps melt away stress. I also find I can start to lose sharpness, productivity and creativity if I sit in front of a screen for too long - so I need to get up, move and do something different - a short walk, 10 minutes of weight lifting, or a quick cook in the kitchen usually resets me.

How many cups of coffee do you have in a day?

One cup of Chemex-brewed coffee!

Any book or podcast recommendations? 

For fun, I recently listened to Strike Force Five, with the 5 late night tv hosts who were not working due to the writer’s strike.  It was laugh out loud funny, but what I really loved was seeing five people, who are essentially competitors, get together to raise money for their staffs and genuinely enjoy being with one another.  For professional or growth purposes, I listen to CEO Perspectives from the Conference Board, 9 to 5ish from the Skimm, and Brene Brown.

What advice do you have for recent college graduates?  

Similar as for others - have a plan, but be open to changes in the plan.  Take opportunities as they come, and be patient.  Developing new skills through new experiences takes time and it’s important to spend the needed time becoming proficient. As a parent of recent grads, though, it is very clear to me that new grads have a lot to offer those of us who have been in the workforce for decades.  I have worked to embrace (& learn from!) the new skills that the younger generations are bringing - find ways to share your knowledge and improve the efficiencies in your business. 

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Melissa Wainwright, Chief Operating Officer at Alloy Enterprises.

Where did you grow up and how would you describe yourself as a child?

I grew up on a farm in Indiana.  I feel so fortunate to have grown up in a small community, surrounded by a large family, and really appreciating the value of hard work.  I liked to be involved - school activities and sports, volunteering at the animal shelter, student government, etc.  My siblings are several years younger than me, and babysat them regularly.  I would hold “family meetings” which was pretty much me making them do what I wanted (perhaps the origin of my leadership tendencies?!?).

(I’m the one in the back rocking the gravity defying hair)

What did you study in college and what was your first job out of school?

I was interested in many things, but never really sure what I wanted to do as a career.  I was good at math, so everyone suggested Engineering.  So, I thought, why not?  I knew I wanted to do something with people & process, and found Industrial Engineering to be the best fit.  My first job was a process improvement role in a large company, directly using my degree.

Can you share the details on your career path and what were the critical moments that got you to where you are today?

This could be a long story!  To sum it up, it’s all been about chasing the challenge and being open to new things. When I was ready for something new & challenging after my first job, I was open to moving anywhere, which landed me in the Boston area.  I ended up being at that company for nearly 10 years, and continued to be open to anything - I took on new areas of the business, traveled all over the world, including spending a year in Mexico to set up a new facility.  None of those things were planned, but I was willing to take on anything.  That broad experience put me in a great position to expand and grow in my career, enabling the opportunities that followed.

What is your current role and responsibilities?

I recently joined Alloy Enterprises as COO.  I’m so excited to be part of this innovative and diverse, growing team.  I’ve come here to be a builder…building processes, teams, and space to scale the company.

Looking back, is this where you thought you’d be professionally?  Was it always your goal to be in this position?

Nope.  I’ve never had a goal to achieve a certain title.  Because I’ve been so open to different markets, companies, and roles, I’ve had a fun and varied path to where I am now.  My goal was (and still is) to genuinely enjoy work, make an impact, and never stop learning.

For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals?

Go broad.  Your path up should not be a straight line.  If you want to be a leader, it’s important to understand different functions, mindsets, and obstacles.  Even if you aren’t part of a department or team, still lean in and learn from them.

What are the most important skills that you need to do your job well?

• Hunger to learn: That comes with sharp listening skills.  Take the time to really understand.
• Process thinking:  Problems and obstacles, aggressive timelines, etc….they happen.  If you can apply process thinking, breaking down the steps and options, you can tackle it!
• Strong EQ: Know your audience.  Understand their point of view.  Make sure your team knows their value.

What do you find most interesting/rewarding about your work?  What’s the most challenging?

That answer is really one in the same for this challenge junkie!  I’m a very process-oriented person.  I am happiest when I can bring a process to an otherwise chaotic situation. 

What is your proudest professional accomplishment?

I’m most proud of the people I’ve been able to connect with and coach along the way.  When I see a former employee soar through their career, and they keep coming back to me for coaching, I’m really so honored to be part of their journey.

Are you involved with any professional organizations outside of the company? Volunteer work?

I used to be!  I was on the Board of Directors for Purdue Alumni for several years, and volunteered for various community organizations.  My kids are now teenagers, and have followed in my footsteps by being involved in everything, so I’ve had to learn to say no for now (except for the occasional bake sale contribution!).  That’s probably one of the most important pieces of advice I could give - know when to say no (it’s something I still struggle with!).  In a few short years, my kids will be off to college and beyond, and will enjoy re-engaging with organizations and volunteer opportunities.

Q&A

What do you enjoy doing in your free time?

With three active kids at home, there really isn’t a thing called “free time”!  I absolutely love supporting them from the sidelines, chauffeuring them around, and sharing in those special moments as they grow.

How do you manage stress?

I have three adorable fur babies!  My dogs are the best stress relief, always ready to play, cuddle, and just hang. It’s hard to feel stressed when you walk in the door and are greeted by a flurry of wagging tails and love.

Other than that, it’s all about organization.  For me, no matter how much I have going on, keeping it all organized makes it feel manageable and greatly reduces the stress…and there’s really nothing like checking off something on your to-do list!

What advice do you have for recent college graduates?

Take some risks and don’t stay in your comfort zone.  Some of my best experiences & stories come from when I didn’t take the safe road.  I definitely wouldn’t be where I am today if I had been afraid to fail or be uncomfortable.

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Michele Doyle, VP, Enterprise Data and Analytics at Advisor360°.

With its rapid growth and day-to-day pace, it is hard to call Advisor360° a traditional start-up.  

Spun out from Commonwealth Financial Network, Advisor360° has gone on to build an enterprise-class, industry-defining wealth management software comprised of innovative solutions to optimize and simplify the financial advisor and client experience. With more than 900 employees, the Weston, Masshussets-based FinTech platform provider is ready to make even greater waves in the industry. 

What has caught the attention of clients, competitors, and enterprise leaders and what truly distinguishes Advisor360° is its data. Data is the foundation of all Advisor360° products and is harnessed through their Unified Data Fabric®.

A propriety data model, the Unified Data Fabric has the unique ability to cleanse data from hundreds of sources and consolidate it into a rich, unified, and easily understood format for advisors, clients, and executives.

The care, maintenance, and management of the data fabric, from engineering to quality to architecture and analytics, is the responsibility of the Enterprise Data Management team. At the helm of that team is Michele Doyle.

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Caitlin Moore, SVP of Strategic Accounts at Cohere Health.

What were your dreams or aspirations as a child? Who inspired you while growing up?

As a child, the most memorable dream I had was wanting to become a veterinarian, so that I could help animals. I even had a “Vet Pet Kit” and spent a lot of time taking care of my stuffed animals. While this didn’t happen, I do think that a thread of wanting to make a difference and help in some way is one of the reasons that I’ve spent most of my career in the healthcare industry.

In terms of people who inspired me while growing up, the standouts were largely accomplished female athletes who overcame obstacles to be successful. I remember watching Kristi Yamaguchi, Kerri Strug, Mia Hamm, and others and being in awe of their talent and successes. Watching how hard they worked definitely contributed to my overall work ethic and desire to succeed.

Where did you go to college? What did you study and what did you do after graduating? 

For undergrad, I went to St. Mary’s College of Maryland in Southern Maryland and majored in psychology. I graduated in 2008, which was far from the most stellar time to be exploring a first job. I considered going to grad school right away and short term, I attended the Business Bridge program at the Tuck School of Business and worked part-time in retail at J.Crew and as a lifeguard. Ultimately, I wound up starting my first “real job” at Booz Allen Hamilton as a consultant for federal health agencies, which started to solidify my interest in the healthcare space and gave me a good understanding of both business and government.

Can you share the details on your career path and what were the critical moments that got you to where you are today? 

I spent about four years at Booz Allen Hamilton working for different federal health agencies across various aspects of information security, training, and strategy. The first critical moment in my career path came when I decided to leave my consulting job at Booz Allen and go back to school to get my MBA at the Tuck School of Business. 

Going into business school, I was fairly certain that I wanted to pivot away from consulting and move into a corporate position. However, I ultimately decided that I wasn’t ready to leave consulting. Following business school, I spent a few years at Deloitte, focused on working with health plans and health services companies in strategy and operations consulting.

I knew that eventually I wanted to leave consulting, but wanted it to be for the right role and company. When an exciting opportunity came along to work at the then-unnamed and undefined healthcare joint venture started by Amazon, Berkshire Hathaway, and JPMC, this seemed like exactly the sort of thing that was worth leaving for. I spent a couple of years there, further solidifying my desire to stay in healthcare and helping me understand that the next thing for me should be a health tech startup, which ultimately led me to Cohere. 

At my Tuck School of Business MBA graduation.

What is your current role and responsibilities?

I am the SVP of Strategic Accounts at Cohere Health. In this role, I am responsible for our customer accounts and ensuring success at those accounts. Cohere’s accounts, implementation, and PMO teams all roll up to me and I work closely with each team to ensure that we’re delivering a great product and experience to our customers from the time sales hands off to implementation through the entire lifecycle of the customer. To make this happen, we work closely with all of the different teams across the company. I’ve really enjoyed the evolution of my role over my 3 years at Cohere and right now we are very focused on getting all of the critical processes and structure in place that we need to continue scaling.

For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals?

Making connections across the industry you’re interested in is critical. My path to my current role at Cohere involved a huge number of networking conversations and exploring a lot of different opportunities. Talking to people is immensely helpful in understanding what’s out there and what you want to do. In my case, each of the previous roles I held helped me learn more about what I want and need to be happy and successful in a role. Networking conversations with others really helped refine this further.

What has contributed to your success thus far and what types of obstacles have you had to overcome along the way? What is your proudest professional accomplishment?

I would say that two main things have contributed to my success thus far. The first is a strong work ethic and the drive to keep going through any obstacles thrown my way. This was instilled in me through years of competitive swimming, and it’s equally important in the workplace. The second is a willingness and desire to always keep learning and to not be afraid to mess up every once in a while. Without this, it’s a lot harder to succeed, since you aren’t willing to experience the uncomfortable feeling that tends to open doors. Both of these things have allowed me to overcome obstacles such as having to search for a new role in the midst of COVID, figuring out how to scale effectively to support additional customers, and finding ways to keep customers happy through difficult situations.

Overall, I’m proud to say I’ve created the path that got me to where I am today and to have built a very strong network that I’m confident will enable me to land on my feet no matter what happens.

What are the most important skills that you need to do your job well?

One of the most important skills is being able to build strong relationships. In my role this is critical both internally and externally, and without it I would not be able to succeed. I didn’t know it at the time I got my degree in psychology, but the people aspect of everything is often just as important as the work itself.

What do you find most interesting/rewarding about your work?  What’s the most challenging?

The most interesting part is that every day is different and that we are constantly having to figure out how to approach new issues and problems. I thrive in an environment where I’m not doing repetitive things and working at a growing company is fantastic for that. There are constant opportunities to learn and grow. I also enjoy the people-related aspects of my work. I love building strong relationships with both colleagues and customers and really value those relationships.

The most challenging part is that we’re a growing company and have a lot of work to do to scale and effectively deliver for all of our customers. It can be tough some days, especially when we’re working to address customer issues, but it’s also very rewarding.

A dinner out with Cohere colleagues 

Are you involved with any professional organizations outside of the company? Volunteer work?

I’m a member of the Health Tech Nerds community, which has been a fantastic way to meet others who work in health tech and to stay up to date on the industry. I’ve also worked to stay engaged in communities related to my undergrad and grad degrees. I was previously a member of the St. Mary’s Alumni Council and I love staying involved in alumni healthcare and women’s activities for Tuck School of Business.

Q&A

What do you enjoy doing in your free time?

In my free time, I can generally be found doing something active and outside. I love running, hiking, skiing, and biking. I also enjoy traveling and exploring new places and try to do that as frequently as possible. My fiance and I got the opportunity to go skiing in Zermatt earlier this year, which was an incredible experience!

Beautiful views while skiing in Zermatt.

How do you manage stress?

Running is one of the main ways I manage stress. There’s nothing like a great morning run to calm you down and get you ready for the day ahead. Outside of that, time with friends and family is a great way to de-stress.

How many cups of coffee do you have in a day?

I tried coffee once in college and hated it, so I’ve never been a coffee drinker. There are many days when I do wish that I drank it, though!

Any book or podcast recommendations?

My recent favorite books include Demon Copperhead, Corrections in Ink, and Remarkably Bright Creatures. My favorite podcast remains How I Built This. I am a big Guy Raz fan and I love hearing how various people built their companies.

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Phoebe Smith, Delivery Director at Attensi.

Where did you grow up and how would you describe yourself as a child?

I grew up in a small village in Surrey, near London. As a child I loved to learn and try different things, so I joined every club going including the orchestra, drama clubs, and I played a lot of sports. My favourite was field hockey, which gave me amazing opportunities, including travelling to New Zealand!

What did you study in college and what was your first job out of school?

I studied Political Science for my Bachelors at the University of Birmingham (UK) and International Public Policy MSc as a Postgrad at University College London. My degrees gave me a great foundation in critical and tactical thinking, and I loved the ever-evolving, unpredictability of politics. Writing essays on topics as they were playing out gave me valuable experience working superfast! 

My first job out of school was in the charity sector – I worked for international development charities in the fundraising departments, which was super fulfilling. 

Can you share the details on your career path and what were the critical moments that got you to where you are today?

My career path is a little windy with a pivotal thread throughout – people. I started in the charity sector, then I went into the biotech world as a researcher at a headhunting firm and then to a professional learning company, before joining Attensi. Every role I’ve had has included working with and connecting people. There’s always been a heavy emphasis on learning too.

I’ve had a number of ‘a-ha’ moments in my career. One that really sticks out is when I first started managing people. I was working with a team member on a goal that was really challenging for them. Helping them push themselves and watching them succeed in it was incredible – I knew that’s what I wanted to do.  

What is your current role and responsibilities?

I am Director of Customer Simulations for our UK and US teams. Our Customer Simulations department includes Project Managers, Designers and Writers who make the amazing solutions our customers play. My responsibilities include leading and developing an incredible team, setting best practices, meeting our goals and KPIs, unblocking challenges, solving problems, stakeholder management, managing capacity – both short term on projects and longer term with hiring, and aligning our team to the company’s strategic goals. My role has a lot of variety and it’s a lot of fun!

Looking back, is this where you thought you’d be professionally?  Was it always your goal to be in this position?

I’ve never been great at the ‘where will you be in 10 years question’, but if I think back to where I’ve always felt the most fulfilment in my career, and the types of culture I’ve gravitated towards, I couldn’t be happier with where I currently am. Working at Attensi is incredible, and I am so lucky to work with the team I do. I’ve been able to be a part of building something extraordinary, and I truly believe in the work we do and our purpose. We hire smart, innovative, kind people who we genuinely encourage to run with their ideas and provide feedback on how we can build and grow. I feel very grateful to be in this position. 

For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals?

Remember that you own your career - you are in the driving seat. My key piece of advice would be to take the time to understand yourself, your strengths and focuses, and align those to what’s needed for where you want to be. Then, push yourself on the goals that you’re avoiding! The scariest goals really are the most satisfying to achieve, and they are what will push you towards the next step in your career. I recommend working with others on these – peers, managers, mentors - both to hold yourself to account and, importantly, for their advice and support. 

What are the most important skills that you need to do your job well?

There are a few skills come to mind. Firstly, people skills – building relationships, communication and providing feedback. Secondly, organisation! I am deeply reliant on my to-do list to keep track of everything going on. Thirdly, balancing tactical and strategic thinking – connecting everyday detail to the bigger picture and purpose. 

What do you find most interesting/rewarding about your work?  What’s the most challenging?

I’m going to sound repetitive here but the most interesting and rewarding part of my work is working with the team to achieve something great, whether that’s delivering a super high value training to a customer, an innovation that’s going to push us further as a company, or a personal goal of theirs. 

The most challenging part is the constant need to prioritise, reprioritise and general time management. There are times I have to pull myself away from something I’m really enjoying because it’s not the biggest immediate priority, and that takes discipline. It can be hard to fit everything I’d want to into a day.

What is your proudest professional accomplishment?

I’m lucky to have had a few professional accomplishments I feel really proud of. A recent moment that stands out is our global Customer Simulations trip to Prague earlier this year, where our whole team gathered to celebrate achieving super impressive goals alongside superfast growth. Our team has more than doubled in the last couple of years - to 55 people - and seeing our team all together, celebrating our collective achievements, it was really special. 

Are you involved with any professional organizations outside of the company? Volunteer work?

Working in the charity sector has stayed with me, and I continue to support a number of charities across different causes through fundraising, donating and volunteering. This will always be very important to me.

Q&A

What do you enjoy doing in your free time?

I love country walks, reading, interior design and the theatre. An ideal Saturday includes a long dog walk with family and friends, a potter around some antique shops and a leisurely meal at a pub. 

How do you manage stress?

I love a to-do list and feel a lot calmer when I have everything I need to do written down. And then, it’s really important to take some time to de-stress and relax – for me, that’s getting away from screens and going for long walks with my husband and dog.

How many cups of coffee do you have in a day?

I am so stereotypically British I don’t drink coffee, but I average around 5 cups of tea a day.  English Breakfast tea with milk and no sugar, perfection. 

Any book or podcast recommendations?

I am much more of a book person - podcasts rarely hold my attention but reading can. A couple of recommendations: 1. Start with Why by Simon Sinek, which influenced how I think about leadership and communication. Side note: Simon Sinek and Adam Grant are both worth a follow on Linkedin. 2. The Name of the Wind by Patrick Rothfuss. I love books set in fantasy worlds, and this is my absolute favourite. 

What advice do you have for recent college graduates?

Starting your career can feel overwhelming. I recommend you identify companies that align with your ethos, where you’ll feel a sense of purpose and fulfilment in what you do, and start your journey there. Once you find those companies, don’t be afraid to reach out to people who work there. A quick, targeted LinkedIn message can lead to great opportunities. We love hearing from potential applicants at Attensi!

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Carrie Moser, SVP & General Counsel at Lakeside Software.

Where did you grow up and how would you describe yourself as a child?

I spent the first 12yrs of my childhood in Southeastern Ohio and then moved with my family to the North Shore of Massachusetts for junior high and high school. I’ve been in New England for 30+ years now and I think I am just now considered a local. 

I’m the oldest of three girls so I think I was always a bit of the “bossy older sister” as a kid. I was rarely afraid to share my opinion and my parents definitely encouraged me to think for myself while also sticking up for others. 

What did you study in college and what was your first job out of school?

I majored in political science and minored in Art History at Rutgers University. I knew I wanted to go to law school and I was a bit single minded in my pursuit. After undergrad but before law school, I worked at an employee benefits company. I had already been accepted into law school and I suspect I wasn’t the most dedicated employee they had ever hired. In hindsight, another 2-3 years of work experience before law school probably would have matured me a bit more. 

Can you share the details on your career path and what were the critical moments that got you to where you are today?

I went to law school with no intention of ever becoming a corporate lawyer. I was interested in pursuing a public interest career and contemplated whether I even wanted to practice in the traditional sense. But after a few years bouncing around in the public sector without ever totally finding my niche, I pivoted to an inhouse legal role and haven’t looked back since. Inhouse legal work has proven to be a great fit for me and it’s wholly opposite of anything my younger self envisioned.

What is your current role and responsibilities?

I’m currently Senior Vice President and General Counsel at Lakeside Software. I’m responsible for the company’s global legal affairs and I recently assumed responsibility for managing our compliance team as well. More generally, I see myself as a business advisor and risk assessor for the company. 

Looking back, is this where you thought you’d be professionally?  Was it always your goal to be in this position?

If my younger self could see me now….she would be aghast.  But I think that’s the beauty of the journey.  You think you know what you want. You think you know what you’re good at. You think you have a plan.  But you’re so often mistaken until you actually experience things firsthand.  

For people who are looking to be in a similar position, what advice would you give to others in terms of helping them achieve their career goals?

It’s ok to end up somewhere else. There’s no single path. There’s no secret recipe. Allow yourself to be surprised. Permit yourself some mistakes. Nobody learns much from the wins.

What are the most important skills that you need to do your job well?

I think emotional intelligence is the most underrated skill generally, but especially for lawyers. Active listening is also hugely important. And you need to be very comfortable being the only person in a room to ask a question or voice a concern. 

What do you find most interesting/rewarding about your work?  What’s the most challenging?

The most interesting/rewarding parts are also probably the most challenging. Navigating tough conversations. Helping the business through a crisis or a sea change moment as an organization. Working cross functionally with stakeholders that have competing interests. Educating folks on emerging issues. Finding paths through rough terrain.

What is your proudest professional accomplishment?

Probably not something I can talk about without violating attorney client privilege. But I am very proud of hiring really strong, diverse teams of inhouse lawyers. Fostering and mentoring talent is almost always more rewarding than pocketing a kudos for yourself.

Are you involved with any professional organizations outside of the company? Volunteer work?

I am an active member of TechGC – which is a truly great community for inhouse legal leaders at scale up and start up tech companies. It definitely helps take the edge off what can be a lonely job at times. 

Q&A

What do you enjoy doing in your free time?

Travel (I try to visit one new country every year), reading (25-30 books per year), and spending time with my niece (6yrs old) and nephew (4yrs old). There is also nothing more relaxing than wandering the aisles of TJ Maxx on a Saturday morning with a latte in hand. 

How do you manage stress?

I’m not sure you can ever really “manage” stress. I think you learn to tolerate it. To weather it. But it’s not something you ever conquer entirely. It is just part of the territory. All the conventional wisdom is true…sleep, supportive family/friends, interests outside of work, vacations, etc.  But I think the honest answer is that it becomes much more tolerable once you have had enough success to feel confident in your abilities no matter the outcome of a single matter and have made enough mistakes to know that they are rarely fatal. A sense of humor helps too!

How many cups of coffee do you have in a day?

2-3 cups on average but I am guilty of ultimately pouring more than I drink in the end.

Any book or podcast recommendations?

The Maeve Kerrigan series by Jane Casey. 

What advice do you have for recent college graduates?

Take 3-5 years off before considering grad school. Take a job that pays the rent, but allows you to have a social life. Travel. Take all of your vacation and sick days. Keep yourself safe and healthy, but have some adventures and make some mistakes. Keep an open mind about everything. Read all of the books. Avoid credit card debt. Don’t be a jerk. Pretty but uncomfortable shoes are wildly overrated.

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Jaclyn Balben, SVP, Operations at Bamboo Health.

Where did you grow up and how would you describe yourself as a child?

I grew up about an hour outside of Boston in Franklin, MA. I have three sisters who I am very close with. We played every sport and game imaginable, swam, and adventured endlessly as kids. 

My parents encouraged us to apply ourselves to everything we did, and provided us opportunities to learn and challenge ourselves. I benefited enormously from having parents who role modeled the power of hard work and the value of integrity and character. My mom often described me as an “old soul” when young.

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Jessica Haas, VP of CX at Appcues.

Where did you grow up and how would you describe yourself as a child?

I was blessed to grow up in idyllic Monterey Bay, California, just a few houses down from the ocean. My older sister, Rachel, and I would go to the beach almost everyday and my childhood is full of warm, sunny, beachy memories. 

As a child, I would describe myself as curious and borderline annoying.  I had a lot of energy,  talked constantly, and could never sit still but my family loved me anyway. Around my sophomore year in high school, I started to channel that energy in productive ways but I have fond memories of the chaos in my youth. 

Our Lead(H)er series features impressive women leaders in the tech industry. In this Q&A, we are featuring Shannon Fitzpatrick, VP of Product at Nayya.

Where did you grow up and how would you describe yourself as a child?

I grew up in San Antonio, Texas. I was a goofy, nerdy, outgoing kind of kid. My teachers said I was smart but had a tendency to distract the other children in class.