51-100 employees
No outside funding
B2B
Communications
Marketing & Sales Tech
SaaS
Technology Tools

Glance Networks Company Overview

At Glance, we’ve made it our mission to bring visual engagement - co-browse, screen share, video and more - to the online world. For innovative companies in industries like healthcare, retail, financial services, travel and leisure, and technology, we deliver a remarkable, compelling and profitable customer experience. 

The Glance Panorama platform allows sales, service, and contact center agents to move seamlessly from co-browsing to screen sharing to agent video as they engage customers throughout their lifecycle. The result? Increased total customer value, improved customer experience, and a positive impact on the bottom line. 

Focused on developing simple, reliable and effective solutions, Glance has thousands of customers, many of whom are leveraging our strategic partnerships with Salesforce, Moxie, LiveOps, SAP, and Zendesk.

Glance is a bootstrapped, profitable company. Everyone has the opportunity to take on wide responsibility, do varied and interesting work, and make a big impact. We look for enthusiastic self-starters who enjoy working in a dynamic environment. There is plenty of opportunity to grow. 

We're located in a renovated old mill building in Arlington, MA. We're right off the Minuteman bike trail (we have quite a few cyclists here), there's free parking, and we're within walking distance of a variety of restaurants. 

Jobs at Glance Networks

 
8 Jobs Listed
Clear Filters
Arlington
Ready to join the Glance team? Here at Glance, everyone has the opportunity to take on wide responsibility, do varied and interesting work and make a big impact. There is plenty of opportunity to grow. We’re located in a renovated mill building in Arlington, MA right off the Minuteman Bikeway, so we have quite a few cyclists here and free parking too.  Glance is a bootstrapped profitable company, offers 401k matching and has, of course, great snacks. Customer Success Manager We are seeking an energetic, motivated person who enjoys working in a fast-paced environment and has a passion...
Client Services
Arlington
Glance empowers companies to make doing business online easier and more personal through tightly integrated yet modular visual engagement solutions such as cobrowse, screen share, agent video, and more. Glance has out-of-the box integrations with Salesforce.com, SAP, LiveOps, Zendesk and other solutions. In addition, our offerings integrate with a broad range of customer-facing platforms and tools to quickly provide a connection that is secure and always works. Thousands of large and small companies are using our technology, including well-known names in finance, retail, travel and...
Client Services
Arlington
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel...
Sales & Business Development
Arlington
At Glance Networks, we think conducting business should be simple, collaborative, and visual. We’re transforming the way companies do business online by integrating easy-to-use omni-channel visual engagement solutions (co-browse, screen share, video and more) into the customer experience for instant, relevant, and effortless conversations. Glance is… A financially-sound enterprise software company with hundreds of top-tier corporate customers worldwide for our highly-regarded products, used by millions Poised for major...
Software Engineering/QA
Arlington
At Glance Networks, we think conducting business should be simple, collaborative, and visual. We’re transforming the way companies do business online by integrating easy-to-use omni-channel visual engagement solutions (co-browse, screen share, video and more) into the customer experience for instant, relevant, and effortless conversations. Glance is… A financially-sound enterprise software company with hundreds of top-tier corporate customers worldwide for our highly-regarded products, used by millions Poised for major...
Software Engineering/QA
Arlington
At Glance Networks, we think conducting business should be simple, collaborative, and visual. We’re transforming the way companies do business online by integrating easy-to-use omni-channel visual engagement solutions (co-browse, screen share, video and more) into the customer experience for instant, relevant, and effortless conversations. Glance is… A financially-sound enterprise software company with hundreds of top-tier corporate customers worldwide for our highly-regarded products, used by millions Poised for major...
Software Engineering/QA
Arlington
At Glance Networks, we think conducting business should be simple, collaborative, and visual. We’re transforming the way companies do business online by integrating easy-to-use omni-channel visual engagement solutions (co-browse, screen share, video and more) into the customer experience for instant, relevant, and effortless conversations. Glance is… A financially-sound enterprise software company with hundreds of top-tier corporate customers worldwide for our highly-regarded products, used by millions Poised for major...
Software Engineering/QA
Arlington
We are seeking a tech savvy, energetic, motivated person who enjoys working in a fast-paced environment and has a passion for making customers successful in a Sales Engineering role. This person will be responsible for all technical aspects of the sales cycle by determining customer’s requirements and addressing technical challenges to ensure a smooth and efficient implementation process. This candidate must have excellent sales skills coupled with technical expertise and the ability to work well within a team and independently. They must also be able to communicate, both orally and in...
Sales & Business Development
1167 Massachusetts Avenue
Arlington, MA 02476

Top 10 Reasons to Become Part of the Glance Team

  1. Join our stellar crew of super smart, very collaborative individuals.
  2. Become a part of our friendly, open, supportive, and diverse environment.
  3. Learn from our inspiring, well-seasoned, accessible leadership team.
  4. Understand the company’s progress through regular company updates and open communications.
  5. Have a seat with the team at our monthly company lunches and enjoy food, fun, and team bonding.
  6. Enjoy a world-class compensation and benefits program that includes healthcare, dental care, matching 401K, a great vacation package, and more.
  7. Take advantage of a unique opportunity to transform the way companies do business online.
  8. Hone your entrepreneurial spirit in a rapidly growing, financially sound company.
  9. HQ is located in a beautiful former mill in the center of Arlington, MA, right off of the Minuteman Bike Path, surrounded by numerous ethnic restaurants.
  10. We have snacks!

Blog

May 30, 2018
For years, Intuit TurboTax® has used Glance Cobrowse, Glance Screen Share, and Glance Agent Video to power TurboTax customer service and customer support offerings. The visual engagement solutions have driven shorter call handling times, higher customer support resolution rates, and higher customer satisfaction. But there was a critical gap in coverage — unlike for users […] The post Glance *ALMOST* Provided Perfect Omnichannel Visual Engagement for Intuit appeared first on Glance N...
May 9, 2018
Let’s take a minute to talk about some information security acronyms like PII and GDPR. Come on, it’ll be fun! On May 25, 2018 the European Union will implement the General Data Protection Regulations (GDPR), invoking tough new rules for how enterprises gather and use EU citizen information so consumers can better control their personal […] The post Glance Networks is Prepared for GDPR …and Other Interesting Info Security Facts appeared first on Glance Networks Inc. ...
May 1, 2018
We have had the great pleasure of having our customer Sandy Kenny, Director of Customer Support and Workforce Management at Constant Contact, present at recent Salesforce World Tour events. Unfortunately, due to an A/V snafu at the New York show Sandy’s presentation did not go off as scheduled. But the good news is that Sandy […] The post Constant Contact Boosts CSAT and FCR with Glance Visual Engagement appeared first on Glance Networks Inc. ...
April 9, 2018
A commissioned study conducted by Forrester Consulting, The Total Economic Impact™ Of Glance Visual Engagement Platform, analyzes the cost savings and business benefits enjoyed by several organizations using Glance in their customer support centers. The interviewed organizations represent both B2B and B2C businesses with a strong online presence across a variety of industries. Each has a […] The post Forrester Study Finds a 396% ROI from Implementing Visual Engagement appeared first on ...
April 2, 2018
Glance delivers its visual engagement solutions on an architecture built for scalability, high availability, security, and fast performance. But we never stop working to improve. Earlier this year we added new colocation facilities to deliver speedy performance and reliability for your users wherever on the globe they reside. Colocation: more is better Glance maintains high-performance […] The post Glance Colocation Expansion Delivers Ever-improving Performance appeared first on Glance Net...