Event

Wednesday, June 5, 2019 - 8:00am

LogMeIn's CXNext - AI Powered Engagement Conference

Location: 
Boston Marriott Long Wharf
296 State Street
Boston, MA
Organization: 
LogMeIn

For today’s business leaders, getting the customer experience right is an imperative, not an option. Delivering a future-forward customer experience means going beyond the NPS score and retention rates and driving toward true customer centricity. What’s that look like? It’s leveraging powerful AI technology so that engagement is more contextual – and helpful – enabling you to exceed customer expectations and build loyalty through consistent, meaningful experiences.

CXNext is an exclusive, full day summit by LogMeIn designed for a select group of CX, Service and IT leaders who are working to transform their support and service experience for customers and employees. We’ll explore the most effective strategies for modernizing customer and employee experiences, along with the tools that can future-proof how companies approach every stage of the customer journey. Join us for expert insights, engaging discussion, and networking with industry peers as we navigate the CX revolution - together.

Morning Welcome and Opening Remarks

  •   Why CX Matters (Marc van Zadelhoff)
  •   CXNext Keynote: Establishing a Culture of CX to Drive Growth (Jeanne Bliss)
  •   Bringing Humanity Back to the Customer Experience (Paddy Srinivasan)
  •   CX Showcase and Book Signing
  •   CXNext Keynote: CX and AI Trends for Service and Support (John Ragsdale)
  •   Panel: CX – The Path to CX Transformation, Insights and Lessons Learned

Afternoon CX Maturity Model

  •   CXNext: AI Keynote
  •   Putting Technology to Work to Improve CX
  •   AI Panel
  •   Networking Break and Showcase
  •   Customer Case Study Presentations

Evening Networking Reception and Showcase

VentureFizz Location(s): 

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