Constant Contact Company Overview
Our Promise
When we talk about our Promise, we’re talking about our commitment to helping small businesses and nonprofits succeed. How? Our customers get real results through email newsletters, surveys, events, Facebook promotions, online listings, and more. But it’s not just about the product: we knew our customers wanted to talk to real people when they had a question. And they needed help figuring out the right marketing strategy for their organization. So we made sure it was always just a phone call away, or with network of expert-taught classes and training, their neighborhood. It’s how we smooth our customers’ path to success.
Where it all started
Constant Contact was founded as “Roving Software” in 1995, setting up shop in a cramped attic in Brookline, Massachusetts. Back then, email was usually viewed as just a way for friends to communicate online. But our founders saw what it could be: a valuable marketing tool that would help small businesses level the playing field in the battle against big business.
By 2005, we surpassed 50,000 customers. Fenway Park couldn’t hold a crowd that big.
Just two years later we doubled the 50k mark it had taken us a decade to reach—introducing a second product and taking our company public in the process.
In 2009, Constant Contact reached all-new milestones: A third product (Event Marketing), more customers than ever (250,000), and a second office (Loveland, CO).
The next three years saw more new offices (San Francisco, UK) and powerful new products like Social Campaigns, SaveLocal, and SinglePlatform. To support it all, we ramped up our coaching and support operations, adding online chat, email, and tons of local classes and seminars for face—to—face learning.
In 2014, we unveiled our biggest innovation yet: a powerful new interface designed to be the all-in-one marketing solution. Through it all, we kept to our mission: to empower small businesses and nonprofits to grow customer relationships and succeed.
In 2016, Constant Contact was acquired by Endurance International Group—a deal that brought together two long-standing, successful Massachusetts companies to create a Boston-based public company of significant scale—and one absolutely passionate about helping small businesses succeed.
Today, Constant Contact operates as an Endurance business unit—the largest in its portfolio of brands, which also includes Bluehost, HostGator, and iPage. Endurance offers everything a small business needs to get online and grow online, including web hosting, domains, ecommerce, emarketing, and mobile business tools. We are five million small business customers strong…and growing.
Every day we challenge ourselves to find new ways to deliver on the promise of Endurance’s mission: help small businesses navigate the promise, power, and potential of the web.
Jobs at Constant Contact
What is it like to work at your company in terms of your culture?
People are free to be themselves – be creative, think outside the box, wear what they want, be passionate about what they do!
What’s the best way to get a job at Constant Contact?
All of our open roles are always posted on our career site but we get about 45% of our hires from employee referrals, so if you know someone here, ask them to refer you!
What can someone expect during the interview process?
We usually start with a recruiter phone screen and then, depending on the role, an interview with the hiring manager and a few key folks on the team. That typically means two on-site interviews.
What can people expect over the course of their career at Constant Contact?
There is always room to learn and grow within your current role or expand into something new altogether.
Are there any favorite activities that the employees do outside of the office?
The number of employees who support our corporate giving events is something we’re particularly proud of. There are some youth and entrepreneurship-focused charities that we support on an ongoing basis throughout the year, such as our involvement with More Than Words. Other employee volunteer initiatives involve a one-day commitment, such as our annual participation in the TUGG Tech Gives Back volunteer day. The spirit of volunteerism is a key element of our company culture.
What is in your fridge or on tap?
We always have free soda, flavored waters, and juice, along with some beer and wine. And it seems like every week there’s a free lunch delivered for a team or two in the company.
Do you have any unique benefits or perks?
We have outstanding benefits for health, wellness and vacation. Seriously, we do! Fitness Reimbursements, Pet Insurance, Matching gift donations, and tuition reimbursement just to name a few.
Do you have names for your conference rooms? Is there a theme or explanation behind the names?
All of our conference rooms are named after local locations or landmarks like Castle Island and Fenway Park in our Waltham office, Estes Park and Pikes Peak in Loveland, Donkey Kong and Mario Bros in SF and Wall Street and Times Square in NYC.
Why did you choose Constant Contact?
I didn’t know too much about the company prior to applying. However, once I came in to interview, I got to see what the company was like, what the people were like, and learn more about the culture. It sold me.
What did you learn from the co-op program?
I always thought work had to be very serious and stiff, and that’s kind of how I was at the beginning of the internship. But then I learned that you can have a little fun. It makes your experience better and makes your work better because you’re able to build real relationships with people. I’m even able to be friendly with my boss, which I never thought could happen. We’re able to laugh about things but still can be serious when we need to get things done. It’s a great balance.
I also went from organizing webinars to leading my own. In fact, everything that could go wrong did go wrong in the first one I led. I learned to problem-solve on the fly and it ended up going well. I think it set me up to be more successful for the webinars that followed.
How do you think your experiences here will shape your future and career?
I’m so thankful, even to this day, because the culture and people have been so great. I’m worried that I won’t find another company like this. Everyone is respectful and makes you feel like a part of the team, even as an intern or co-op. I’m taken seriously here and given opportunities to work on big products with different departments. It even allows me to have a say on projects, which I didn’t think I would have coming into this. It really built my confidence in my skills and ideas.
What was the most impactful scenario during your time here?
I’m naturally a shy person and not overly outgoing, but Constant Contact is very big on relationships and offers ways to naturally build those. Some things we’ve done were team meetings, bonding exercises (like a fun Lego team building one), dinners, and more. It made it easy and more comfortable to get to know people.
For example, in the beginning I’d just quietly take notes at meetings. Now, I feel comfortable and empowered to speak up. It also helped me feel comfortable enough to start leading live webinars, which can be intimidating. The relationship-building helped me do better in my job, overall.
What did you learn from this program?
It reaffirmed that I’m a big people person because I had to interact with people constantly at work.
I learned how to manage myself with self-directed work. I figured out what steps I needed to take to get the end the result. It was interesting to see how I was empowered to take action on my decisions and make it happen.
My main work experience was in retail, and working here was hugely different. In a professional setting, you have to know how to be accountable for yourself and make sure you show up on time, invest in your day, and manage your workload on your own.
Why did you choose Constant Contact?
I saw your mission and that seemed really cool because I’m from a city that has a ton of small businesses. Our economy thrives off them. So I checked out the website and thought this seemed like a great company to work for.
How do you think your experiences here will shape your future and career?
It gave me more understanding of professionalism, as far as how to communicate and behave and how to get the message across to different people.
I learned that change is always constant and being able to adapt and deal with change is a top skill to learn. Being flexible will help me roll with the punches for both school and work.
You have to be able to absorb the culture and take it with you wherever you go. You are a spokesperson for the company and culture, even off the clock.
What was the most impactful scenario during your time here?
When I was able to talk to people at Northeastern and say, “Hey, come get my job. I can tell you all about it.” When people were able to ask me what the job is and if they’d be a fit, and I was able to vouch for it and advocate for it, it showed me that I really knew what I was doing. I was able to talk to my peers and confidently say they should come here, this is why it’s awesome, and this is why it helps small businesses and non-profits. To be able to articulate it in a way that interested them was really important.
What did you learn from this program?
Working in talent acquisition (and specifically sourcing) has helped me get out of my shell a little bit more. Reaching out to people who aren’t necessarily looking for a job was hard in the beginning, but when I realized I was playing a valuable role in Constant Contact’s recruiting efforts and was helping candidates change the course of their careers, things became easier. Even though it was a little awkward or difficult for me to reach out to people at first, it helped me become more outgoing throughout the course of my co-op.
After being in retail, I realized that it’s not too different from Constant Contact. It’s all about customer service, and that’s what Constant Contact’s primary focus is. I didn’t realize how many people can be considered “customers” aside from people paying for a product/service. On our team, our customers are our candidates and hiring managers. It’s interesting to see how I was able to apply those same skills to a different customer-base.
Why did you choose Constant Contact?
As the great-granddaughter of immigrants who opened a small grocery store during the great depression, Constant Contact’s mission really resonated with me. Coming to work each day knowing I’m able to have a positive impact on small businesses makes me feel like I’m a part of something special. Also, when I came in to interview, I really connected with the people here which was much different than the other experiences I had during interviews.
How do you think your experiences here will shape your future and career?
Learning how Constant Contact treats people, develops people, and leads people is going to stay with me. From the beginning, I felt like a valued and respected part of the team and moving forward I’m going to do what I can to foster that same kind of environment wherever I go. My co-op also showed me what good leadership looks like and that it’s possible to be professional, approachable, and fun all at the same time. I hope to use these experiences to nourish a culture of fun and productivity at future opportunities.
What was the most impactful scenario during your time here?
In the beginning, I had no experience in recruiting and wasn’t even sure it was something I could do. But after casually talking to someone on a random bus ride back to Boston from NYC about the company and why I loved working there, my outlook changed. I was able to pique his interest and it ultimately led to him joining our team. I would have never expected to get a hire while traveling, so it showed me that I was able to represent Constant Contact as a great place to work no matter where I was or what I was doing. I realized how passionate I am about Constant Contact and how much I care about the mission. Through that passion, I was able to build my confidence as a recruiter.
On occasion, we like to make cameos in our own video shoots.
Having some fun with our slow-mo camera
Our #SanFrancisco employees participated in the NASA - National Aeronautics and Space Administration Space App Hackathon last month. Awesome! #CTCTLife
Our San Francisco team is looking fierce during a charity dodge ball tournament.
The Green Team got to work by cleaning up a local park for Earth Day.
Some of our UX members take birthday celebrations seriously.
Constant Contact and its employees have fundraisers every year in support of local charities and nonprofits - we love to give back! In 2014, CTCT employees raised over $20,000 in just one week for a Boston children's charity.
Whether you're in Loveland, CO or Waltham, MA, CTCT provides its employees with bikes, bicycle desks and treadmill desks designed to help you be a more active and healthier employee.
Relax and hash out your project woes with our ping pong tables - who says you can't hold meetings and play some mean table tennis at the same time?
The living wall in our InnoLoft provides some greenery and life to our workspace in Waltham, MA.
Gearing up for the "Intern Games" - the talent acquisition team is ready.
Instead of dressing down on Fridays (we do that every day here at Constant Contact), the engineering team likes to dress up and get a little fancy.
Our Loveland office didn't mind getting a little dirty during their community garden plant-a-thon. Volunteers strapped on their gardening gloves and worked hard to make their garden beautiful. Stay tuned for pictures of the finished product! #CTCTLife
Our NYC team posing with a pretty important lady in the background.
Our "campfire" conference room.
1950s-style "diner" and staff lounge/eating space in our Waltham office complete with foosball table and ping pong to work off lunch!
Working for small business and non-profits means we are working for our communities, neighbors and friends - and we love it.
Check out the San Francisco office!
Our Talent Acquisition team spent the afternoon bowling in their new jackets!
Some of our interns in the Waltham, MA office.
We like to kick off the weekend a little early with a round from our beer cart!
Wellness is big here. Today we learned how to properly do lunges, planks and push-ups.
The Green Team got to work by cleaning up a local park for Earth Day.
A group shot of some of our recent hires at the LaunchPad: Leadership Lift-Off orientation.
We love taking breaks from the office to visit some of our favorite clients.
Here's a look into our award-winning Customer Ops team!
Every year, the Constant Contact Cares4Community program awards scholarships to local high schools in Waltham, MA and Loveland, CO. In May, we awarded 13 $1,000 scholarships to students at Thompson Valley High School. Recipients are carefully chosen by school counselors as a surprise. Needless to say, the collective gasps around the audience were a nice touch and the students were very grateful! Congrats to the winners! #CTCTLife
Welcome to the "Log Cabin", our #Loveland office's newest conference room. Such an awesome design. #CTCTLife
Our employees rocked their shirts at the JP Morgan Corporate Challenge in June 2015.
Our employees rocked their shirts at the JP Morgan Corporate Challenge in June 2015.
Some of our lovely recruiters at the Tech Jam
Employees in any job function are able to participate in regular Design Sprints, letting them flex their thinking in innovative ways.
A beautiful day for our Loveland office to have their summer outing!
Our interns had a ton of fun at the Waltham HQ summer outing at Kimball Farms!
Some of our UX members take birthday celebrations seriously.
Last week, our employees participated in an online and live auction to raise money for three nonprofit customers: Target Cancer Foundation; Alzheimer’s Association; and Fairy Dog Parents. Thank you to our generous employees for donating and to the individuals who put together this event. It was a great turnout for a great cause! #CTCTLife
Employees volunteer to create care packages for various organizations throughout the Boston area.
Employees volunteer to create care packages for various organizations throughout the Boston area.
Employees volunteer to create care packages for various organizations throughout the Boston area.
Welcome to Endurance! We bring together technology, people, products, and data to create web solutions that (em)Power small business.
Our office décor has a nautical theme, a tribute to our namesake, the great ship Endurance.
We have lounge areas throughout the office for you to sit, hold meetings, or just relax.
You can enjoy a change of scenery away from your desk in our different break out and sitting areas around the office.
The Blanchard Room, Endurance's cafeteria, is a gathering area for our team. Lunch is catered every day from local restaurants at our Burlington office, and our kitchen always stocked with snacks, coffee, and more!
We work hard, but play hard too – we've stocked the office with games for you to enjoy if you need to unwind.
Our foosball table is open and ready if you need to take a quick afternoon break!
If ping pong, air hockey, foosball, putting, and pool aren't your speed, we have old school arcade games (no coins required!)
Not only do we have an awesome space, but we have awesome people. Our team prides itself on candor, tenacity, agility, commitment to customer success, and most importantly, being better together.
One of Endurance's company values is Better Together, and our open floor plan makes it easy for you to collaborate.
The Command Center, one of the focal points of our office, monitors performance to support our customers 24/7.
No fluorescent lighting and sky-high cubicles here – we like to get creative with the office and add flair to our space.
Our conference rooms feature state-of-the-art technology that make it easy to stay in touch with our team around the world.
Don't need a giant conference room? Our smaller breakout rooms are perfect for quick catch-ups.
Each department has their own personality – as you could guess, our sales team knows how to have a good time!
Our high ceilings, natural light and cool colors create a relaxing work environment.
Collaboration is key, and our open floor plan helps with that!
Trying to get your steps in for the day? We've got treadmill desks!
Our second floor bar keeps beer on tap – perfect for a quick drink or office party.
Our high ceilings, natural light and cool colors create a relaxing work environment.
Our high ceilings, natural light and cool colors create a relaxing work environment.
Did we mention we're major foodies? On top of snacks and lunches, we arrange visits from Boston's best food trucks to treat our awesome team.
Read About Us
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