101 - 250 employees
Series C
Enterprise Software / SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
26 Jobs Listed
Clear Filters
Boston
Cogito is searching for an experienced Systems Engineer to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, project management capabilities, implementation experience, production support management, and Enterprise level Telephony/Network/Security/Cloud know-how. You will be responsible for working with current Cogito clients to manage and deploy enterprise network implementations using protocols such as SIP. You will implement technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito...
IT/Systems/Networking
Boston
The Senior Business Intelligence Consultant is responsible for developing relationships with our large enterprise clients and delivering influential insights as part of a broader account strategy.We are looking for individuals who are passionate about using data to drive customer value and have significant experience in weaving a compelling story with data. Working across the business, he or she will deliver data-driven presentations, reports, and white papers to clients across the sales and client relationship lifecycle. This person will be part of a growing team that is focused on taking...
Data Science / Machine Learning
Boston
Cogito leverages advanced machine learning and the state of the art in stream-based signals processing to detect, in real-time, the subtle behavioral cues in voice and provide guidance to contact center representatives that improves every conversation they have. With Cogitos unique technology we have become the market leader in enterprise real-time guidance and augmented intelligence and today we are building a team to execute on the next phase of our application strategy. We are looking for a talented and experienced Salesforce.com developer to bring our behavioral insights into the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of an industry leading team that is making a real difference using the latest cloud technologies and machine learning techniques for building highly-scalable products. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are searching for a Senior Machine Learning Scientist to join our Signal Processing and Machine Learning (...
Software Engineering/QA
Boston
Cogito is searching for a DevOps Engineer to join our organization. You possess a strong desire to jump into action when needed, and love being the expert in the room. You learn fast and love new challenges, especially on tasks you may have never done before. You have a strong dislike for manual repetitive tasks, so you take pride in automating as much of your work as possible so that next time it can be a push of a button. You are great at documenting what you do, so that other team members can take work off your hands any time. Responsibilities: Develop and manage the automated build...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient Tech Lead who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the job, including...
Software Engineering/QA
Boston
Responsibilities Qualify leads from marketing campaigns as sales opportunities Determine Lines of Business within Enterprise Corporations and identify Leads within each Contact potential clients through cold calls and emails Present our company to potential clients Identify client needs and suggest appropriate products/services Customize product solutions to increase customer satisfaction Manage outbound marketing campaigns - mailings, emailings, phone Proactively seek new business opportunities in the market Set up meetings or calls between (prospective) clients and Account...
Sales & Business Development
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. We're seeking a technical lead who can design, develop and delivery large-scale data assets and workflows. You are interested in reporting platforms and data visualization and have experience working with large datasets. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can consume this data and then figuring out how to build data...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Platform Team Senior Engineer you will leverage AWS and cloud computing, Java, Python and other tools to enhance Cogitos technology for the common data store, platform tools,...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior Software Engineer to join our team with a passion for delivering high-performance, quality platform services like provisioning, authentication, user...
Software Engineering/QA
Boston
Cogito is searching for a Senior DevOps Engineer, Team Lead to join our organization. The ideal candidate has a mix of customer-facing skills, production support experience, Systems know-how and strong leadership skills. You possess a strong desire to jump into action when needed, and love being the expert in the room. You learn fast and love new challenges, especially on tasks you may have never done before. You have a strong dislike for manual repetitive tasks, so you take pride in automating as much of your work as possible so that next time it can be a push of a button. You are great at...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient Principal Software Engineer in Test who will be the lead for all things automation within our software architecture. This person will be the focal point for QA team's automation strategy and collaboration with development team for continuous integration and Continuous delivery, to achieve faster time to the market and consistent, high quality releases. Cogito provides real-time guidance and analytics across thousands of conversations at our Enterprise customer support centers on a daily basis, with a system uptime guarantee of 99...
Software Engineering/QA
Boston
Were growing our hybrid marketing team to support the venture and help to delight our customers during this exciting phase of growth. If you want to deliver exceptional design work for a high growth company in the AI space...keep reading. This position is ideal for you have at least 5 years of experience, of which 3 have been executing complex commercial design projects at an agency or within an internal design function at a strong brand. Responsibilities: To generate a consistently high level of creative work across the full spectrum of marketing and media channels. Including ATL, BTL,...
UX & Design
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams. The Client Director, Insurance role is responsible for growing our top line by selling software to the largest companies within the Insurance vertical. Successful candidates will have experience selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for...
Sales & Business Development
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams to drive new business in Cogitos Financial Services/Banking vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Financial Services/Banking industry...
Sales & Business Development
Boston
The Business Intelligence Consultant is responsible for supporting relationships with our large enterprise clients and delivering influential insights as part of a broader account strategy. We are looking for individuals who are passionate about driving customer value through data and have significant experience weaving a compelling story with data. Working across the business, he or she will deliver data-driven presentations, reports, and white papers to clients across the sales and client relationship lifecycle. This person will be part of a growing team that is focused on taking our...
Data Science / Machine Learning
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring a Director of Program Management responsible for the successful execution of our cross-functional programs. You will run internal programs including the roadmapping and delivery processes to ensure delivery of a great customer experience and the achievement of our business objectives. Reporting to the VP of Product Management and Design, you will develop and enhance programs and processes to scale...
Product Management
Boston
Cogito is seeking an experienced, technically proficient and skilled Software Integration Engineer, with interest in modern voice technologies. As a Software Integration Engineer, you will be a key member of the implementation team working with current and future Cogito clients to provide the best telephony integration experience. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how. You will support and work with the Telephony Team which is responsible for designing,...
Software Engineering/QA
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Customer Success
Boston
Cogito is searching for a dynamic leader to manage the Client Services Delivery team. The ideal candidate for this critical role will be a process oriented leader, with expertise in leading globally based, customer facing teams, along with experience coaching and developing individuals toward meeting challenging goals. In addition to supporting client facing functions, the successful candidate for this role will possess strong inter-departmental management skills, that will support wider, organizational goals. Those who thrive in this role are entrepreneurial, hands-on and dedicated to...
Customer Success
Boston
Cogito is searching for a Senior Business Development Representative to join our marketing team! Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience developing leads and meeting sales quotas. The ideal candidate has outstanding communication skills, a cheerful demeanor and great organizational skills. If you are motivated and results-driven, and enjoy working in a team environment, wed like to meet you. Responsibilities: Qualify leads from marketing...
Sales & Business Development
Boston
Account Manager, Insurance Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogitos unique software to the largest companies...
Sales & Business Development
Boston
Regional Vice President, Telco and Tech Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors to drive new business in Cogitos Healthcare vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Healthcare industry knowledge to sell Cogitos unique software to the largest...
Sales & Business Development
Boston
Benefits Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance Frequent catered lunch and live product demos 401(k) retirement plan options Ongoing professional development and cross-training 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday) 2 "Be Gentle" personal days Company paid parental leave upon hire Competitive pay, stock options, and annual bonus eligibility Casual dress and fun office atmosphere Pre-tax commuter benefits Stocked...
Sales & Business Development
Boston
We are searching for a Senior Full-Stack Engineer to join the Office of the CTO to help develop the future of real-time behavioral guidance. The ideal candidate is a polyglot programmer with hands on experience at all levels of the software stack from DevOps automation to front end web development with experience taking new products from design to production. As a Senior Full-Stack Engineer on the Office of the CTO team, you will work closely with the CTO to assess new technologies, rapidly prototype new designs, and build novel integrations with strategic partners. You will help set the...
Software Engineering/QA
100 High Street
Boston, MA

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Talent on the Move
January 24, 2020
Office Tours
December 30, 2019
Talent on the Move
December 20, 2019
Talent on the Move
November 22, 2019
Office Tours
October 22, 2019
Inside:
Engineering Spotlight
February 21, 2019
Inside:
Engineering Spotlight
February 21, 2019

Blog

January 22, 2020
In Part 1 and Part 2 of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, explored the dangers of prolonged... The post How Unmanaged Overload and Fatigue Reach The Peak of Burnout appeared first on cogito. ...
January 10, 2020
Happy New Year! With another year of incredible company growth and momentum finished, I’d like to reflect on key milestones that made... The post Here We Grow Again: Roaring Into The ’20s With Strong Momentum appeared first on cogito. ...
January 3, 2020
In part one of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, looks at the impact of cognitive overload... The post The Cost of Compassion: When Emotional Stress Manifests Into Compassion Fatigue appeared first on cogito. ...
December 9, 2019
We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee stress levels up nearly... The post When Too Much Becomes Too Much: The Impact of Cognitive Overload at Work appeared first on cogito. ...
December 3, 2019
It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to solve – after all, we... The post The Occupational Phenomenon Everyone is Talking About: Workplace Burnout appeared first on cogito. ...