101 - 250 employees
Series C
B2B
Enterprise Software / SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
15 Jobs Listed
Clear Filters
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations. You will design technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito services. Post-implementation, you are expected to provide...
IT/Systems/Networking
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Platform Team Senior Engineer you will leverage AWS and cloud computing, Java, Python and other tools to enhance Cogitos technology for the common data store, platform tools,...
Software Engineering/QA
Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking someone who is a hands-on analyst, technologist, and architect who has deep experience in cloud and application architecture to provide us with tactical and strategic direction. The role reports to the CTO and actively collaborates with the VP of Engineering, CTO, product management, customer success, engineering teams, and...
Software Engineering/QA
Boston
Working in People at Cogito means being part of an exciting team that helps our business thrive by influencing our people and culture in truly special ways. The Executive Recruiter will be responsible for owning all aspects of the recruiting process for our executive team. This person will be a cultural influencer who will be recognized for enhancing our leadership team. Our ideal candidate will be interested in sourcing and recruiting high caliber candidates, delivering results and outcomes to the businesses they support, and creating superior candidate experiences which set us apart from...
Corporate Functions
Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking someone who is a hands-on analyst, technologist, an architect who has deep experience in data architecture, Information management, data warehousing and analytics technologies to provide us with tactical and strategic direction in the area of data conversion, business intelligence, analytics, and visualization. This person...
Software Engineering/QA
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Software Engineer, you will provide engineering skills for the development, testing, and delivery of large-scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can...
Software Engineering/QA
Boston
Cogito is growing our team of Annotators! Annotators support our research and development efforts and contribute directly to improvements in our software to help call center agents. You will work in an interdisciplinary setting that combines data, social science, and contact center expertise. This position is for approximately 15 - 25 hours per week, and is located in our Boston offices. This team thrives with a diverse group of opinions, across age, gender, ethnicity, etc. Responsibilities: Listening to recorded audio, and providing perceptual judgements Processing speech and language...
Software Engineering/QA
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
Boston
We're seeking a highly motivated technology leader with a strong understanding of agile, software design and engineering best practices. He/she will lead the build out of a technology platform that is critical to the success of Cogito.This manager will lead a team of ~10 engineers. The person in this role will own the design, development, test and maintenance of our platform application and pioneer technologies/practices that accelerate the innovation of our team. We want our manager to have deep and broad technical expertise to lead the platform team in building great software. This is a...
Software Engineering/QA
Boston
As the People Analytics Specialist, youll play a key role in creating frameworks that support an engaging employee experience and enable the business to achieve results. As the administrator for our People Operations, youll own our systems, including our Applicant Tracking System, Human Resource Information System, and more; you will create and maintain the platforms that support the hiring and employee data needs of the business. You will partner with the other members of the People team to implement and administer People programs, policies, and practices, and ensure that employees and...
Corporate Functions
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Full Stack Developer you will be an important part of the Internal Tools team at Cogito and will be responsible for developing and designing front end web architecture, ensuring...
Software Engineering/QA
Boston
Cogito is looking for service oriented team player to help support our most important asset, our people. Reporting to the Manager of Talent, you will work across the organization to ensure employee experience and candidate experience are of the highest level. We're looking for a highly organized individual can focus on enhancing and influencing our culture. This role will start in September and end in December. We're looking for local candidates who can be in the office three days a week, ideally Monday, Tuesday, and Thursday. This person will be expected to work roughly 25 hours each week...
Corporate Functions
Boston
Cogito is seeking an experienced, technically proficient and skilled Software Engineer, Telephony Services with expertise in modern VoIP telecommunications. The Cogito Telephony Team is responsible for designing, developing, and implementing software for telephone call capture from enterprise telephony systems. The team develops software for cloud-based and virtualized environments as well as on-premise appliances and virtual servers ensuring call centers of all sizes have secure, reliable, and low-latency integration with Cogito behavioral analytics on all their calls. You are...
Software Engineering/QA
Boston
You will own the Release Management lifecycle which includes scheduling, coordinating and management of releases across the enterprise for multiple applications across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs. Where necessary youll provide tools and services to help product management and project teams manage and deploy releases into production. You will be responsible for implementing and managing release processes for code through development, test, and production...
Software Engineering/QA
100 Summer St.
Boston 02110

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Talent on the Move
June 28, 2019
Talent on the Move
June 21, 2019
Talent on the Move
April 12, 2019
Inside:
Engineering Spotlight
February 21, 2019
Inside:
Engineering Spotlight
February 21, 2019

Blog

August 13, 2019
In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented Intelligence) technology, including how... The post Intelligence Augmentation: Machine Learning For The Real World appeared first on cogito. ...
July 29, 2019
After taking a few weeks to reflect on Harley Manning’s keynote at Forrester’s CX NYC 2019 Summit the messaging resonates more than... The post Breaking the Sound Barrier of Customer Experience appeared first on cogito. ...
July 22, 2019
If someone asked me to think back to what I had first envisioned in January 2019 when, along with the rest of... The post Ten States, Six Weeks: What I Learned by Going Cross-Country for Front Line Leaders appeared first on cogito. ...
July 15, 2019
When it comes to high pressure situations, I excel. Or at least that is what I thought until one recent experience humbled... The post Leaving the Uncanny Valley: Embracing the AI Coach appeared first on cogito. ...
June 27, 2019
This past Spring, I accepted an exciting offer with a leading tech company in Boston: a marketing internship here at Cogito. It’s... The post Why I Chose to Intern at Cogito appeared first on cogito. ...