101 - 250 employees
Series C
B2B
SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
17 Jobs Listed
Clear Filters
Boston
We are seeking a Director, Business Solution Consulting to join our team. As an industry and product subject matter expert, this person will support sales success at Cogito by defining solutions which provide strategic value, and for ensuring that value can be justified by the client. Cogitos Business Solution Consulting team supports our clients from pre-sale through pilot and deployment. They work closely with our behavioral science, insights, machine learning, and technical solutions teams to define solutions which maximize the value Cogito provides to our clients (from designing our...
Sales & Business Development
Boston
The Director of Behavioral Research is responsible for the strategy and execution for our data & behavioral science research program. He or she is passionate about pushing the boundaries of our understanding of human behavior by using novel, longitudinal data streams to describe and define new aspects of human communication and impression formation. This role will lead a team of scientists, who will use analytical, quantitative, physiological and qualitative approaches to answer novel questions, stemming from Product, individual-client and self-directed initiatives. A successful...
Data Science / Machine Learning
Boston
Cogito is seeking an experienced and technically proficient full-stack web-app software engineer who can contribute to and lead a small development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right...
Software Engineering/QA
Boston
Cogito is looking for an experienced, high-energy Technical Marketing Manager (TMM) to augment field activities and drive customer and partner engagement as well as influence overall product strategy based on feedback. You will be encouraged and empowered to look for new ways and solutions to respond and address our customer needs in creative ways. Reporting to the Director of Product Marketing, the Technical Marketing Manager will be a technical subject matter expert on the Cogito solution. The TMM will be involved in all aspects of ensuring that the Cogito sales team and our partners have...
Marketing
Boston
Cogito is searching for a dynamic leader to manage the Client Services Delivery team. The ideal candidate for this critical role will be a process oriented leader, with expertise in leading globally based, customer facing teams, along with experience coaching and developing individuals toward meeting challenging goals. In addition to supporting client facing functions, the successful candidate for this role will possess strong inter-departmental management skills, that will support wider, organizational goals. Those who thrive in this role are entrepreneurial, hands-on and dedicated to...
Client Services
Boston
We are seeking a Senior PreSales Solutions Consultant with a background in enterprise contact center software sales. As a product and industry subject matter expert, this person will support the sales team in meeting sales targets through flawless execution of our sales methodology. In addition to supporting the success of our sales team, the Solutions Consulting team at Cogito is our front line for driving innovation in both our sales process and our product. Responsibilities: Support Cogitos Sales team as a product and contact center technology subject matter expert from opportunity...
Sales & Business Development
Boston
Cogito is seeking an experienced and skilled software engineer with expertise in modern VoIP telecommunications. The Cogito Telephony Team is responsible for designing, developing, and implementing software for telephone call capture from enterprise telephony systems. The team develops software for cloud-based and virtualized environments as well as on-premise appliances and virtual servers ensuring call centers of all sizes have secure, reliable, and low-latency integration with Cogito behavioral analytics on all their calls. You are comfortable in a mix of languages and tech stacks...
Software Engineering/QA
Boston
We are seeking a Program Manager with a strong background in implementing enterprise solutions to Fortune 100 clients. You will be responsible for managing projects through strategic account management strategies. You will work closely with the Client Director, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are entrepreneurial, hands-on,...
Client Services
Boston
Do you get excited by helping shape a fast-growing AI company by empowering decision making with data and analytics? Using your technical prowess and deep experiences, you will utilize a myriad of data points to enable Cogito to excel in operations and provide great insights on how we should build our products to render the best possible customer experience. The perfect fit is someone completely at home writing SQL and using Tableau or similar data visualization to communicate complex information and powerful insights in a simple way. We also expect this role to be competent in data ETL and...
Software Engineering/QA
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Data Engineer, you will provide engineering skills for development, testing and delivery of large scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can consume this...
Software Engineering/QA
Boston
We're seeking a highly motivated technology leader with a strong understanding of agile, software design and engineering best practices. He / she will lead the build out of a technology platform that is critical to the success of Cogito. This manager will lead a team of ~10 engineers The person in this role will own the design, development, test and maintenance of our platform application and pioneer technologies/practices that accelerate the innovation of our team. We want our manager to have deep and broad technical expertise to lead the platform team in building great software. This is a...
Software Engineering/QA
Boston
We are seeking a highly intelligent, innovative and motivated hunter sales executive who has experience selling multi-million dollar enterprise business applications to the Fortune 100 by thoughtfully conceiving and executing against strategic account plans, building senior executive relationships, and driving consensus across a jury of IT, security and business executives.Cogito helps large organizations improve the the behavioral intelligence of sales and service agents to improve sales outcomes and customer service experience. Our solution is in use at some of the worlds leading financial...
Sales & Business Development
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
Boston
Cogito is all about creating better conversations. Our behavioral guidance technology leverages the power of artificial intelligence to deliver real-time coaching and insights to contact center agents and leaders. This proven technology augments on-call job performance, resulting in radically improved the conversations and better outcomes for their customers. Cogitos solution lives in the intersection of behavioral psychology, voice recognition, and artificial intelligence. Sound exciting? It is. At Cogito, design is at the heart of our product. Cogito uses a dual track methodology...
Product Management
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Client Services
Boston
Cogito is growing our team of Annotators in order to support our research and development efforts. As an Annotator at Cogito, you will work in an interdisciplinary setting that combines data and quantitative social science. This position is for approximately 25 hours per week, and will be in located in our Boston offices.The ideal candidate has previous experience as an annotator, rating, or labeling data, or working in a call center environment. Responsibilities: Processing speech and language data, in the area of audio annotation Perceptual judgements on high priority deliverables...
Software Engineering/QA
New York
Client Directors are part of Cogitos newly created strategic accounts group, formed to develop business within high-value accounts across 4 target industries. Reporting directly to the Vice President of Strategic Accounts, Client Directors are charged with extending Cogitos position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share. The position requires frequent travel, substantial direct contact with senior management and executives within assigned strategic accounts, and the ability...
Sales & Business Development
100 Summer St.
Boston 02110

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Blog

December 5, 2018
This goes beyond just callers and agents. In my previous posts, I highlighted the The post The “Who” of Augmented Intelligence appeared first on cogito. ...
November 12, 2018
Your technology doesn’t care about you. While this might sound harsh, it needs to be said. Don’t let the cute emojis and... The post Technology Doesn’t Care – It’s Time to Humanize appeared first on cogito. ...
September 28, 2018
Establishing and maintaining customer trust and loyalty is critical to a brand’s success. According to PwC, 73 percent of people point to... The post Why Your Brand Needs Empathy <br>(Part 1) appeared first on cogito. ...
September 21, 2018
Most of us associate laughter with amusement, humor, and joy – and, unsurprisingly, we wouldn’t be wrong. However, did you know that... The post Laugh and the World Laughs with You appeared first on cogito. ...
September 14, 2018
Overcoming latency makes real-time REAL. Cogito uses artificial intelligence to augment human intelligence; specifically, emotional intelligence. That’s right—we use technology to help... The post The “How” of Augmented Intelligence appeared first on cogito. ...