101 - 250 employees
Series C
B2B
SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
15 Jobs Listed
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Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking someone who is a hands-on analyst, technologist, an architect who has deep experience in data architecture, Information management, data warehousing and analytics technologies to provide us with tactical and strategic direction in the area of data conversion, business intelligence, analytics, and visualization. This person...
Software Engineering/QA
Boston
Working in People at Cogito means being part of an exciting team that helps our business thrive by influencing our people and culture in truly special ways. The Senior Sales and Go-To-Market Recruiter will be responsible for owning all aspects of the recruiting process for all go-to-market teams. The opportunity to work cross functionally in this role will afford you the experience of recruiting talent to join our company in our sales, marketing, and client services teams. This person will be a cultural influencer who will be recognized for their achievements. Our ideal candidate will be...
Corporate Functions
Boston
Cogito is growing quickly. Were looking for a Talent Sourcer who wants to be a catalyst for growth by attracting the best people for our team. Were a company built on emotionally intelligent software and looking for someone who embraces our values as they source, screen and communicate with candidates. You will work cross-functionally in this role while partnering all teams to ensure an amazing candidate experience. The Talent Sourcer should be adept at building talent pipelines with passive candidates. They will be excellent at sourcing, screening and recommending the best people for...
Corporate Functions
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Software Engineer, you will provide engineering skills for the development, testing, and delivery of large-scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can...
Software Engineering/QA
Boston
Cogito is growing our team of Annotators! Annotators support our research and development efforts and contribute directly to improvements in our software to help call center agents. You will work in an interdisciplinary setting that combines data, social science, and contact center expertise. This position is for approximately 15 - 25 hours per week, and is located in our Boston offices. This team thrives with a diverse group of opinions, across age, gender, ethnicity, etc. Responsibilities: Listening to recorded audio, and providing perceptual judgements Processing speech and language...
Software Engineering/QA
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
Boston
We're seeking a highly motivated technology leader with a strong understanding of agile, software design and engineering best practices. He/she will lead the build out of a technology platform that is critical to the success of Cogito.This manager will lead a team of ~10 engineers. The person in this role will own the design, development, test and maintenance of our platform application and pioneer technologies/practices that accelerate the innovation of our team. We want our manager to have deep and broad technical expertise to lead the platform team in building great software. This is a...
Software Engineering/QA
Boston
As the People Analytics Specialist, youll play a key role in creating frameworks that support an engaging employee experience and enable the business to achieve results. As the administrator for our People Operations, youll own our systems, including our Applicant Tracking System, Human Resource Information System, and more; you will create and maintain the platforms that support the hiring and employee data needs of the business. You will partner with the other members of the People team to implement and administer People programs, policies, and practices, and ensure that employees and...
Corporate Functions
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Full Stack Developer you will be an important part of the Internal Tools team at Cogito and will be responsible for developing and designing front end web architecture, ensuring...
Software Engineering/QA
Boston
Cogito is seeking an experienced, technically proficient and skilled Software Engineer, Telephony Services with expertise in modern VoIP telecommunications. The Cogito Telephony Team is responsible for designing, developing, and implementing software for telephone call capture from enterprise telephony systems. The team develops software for cloud-based and virtualized environments as well as on-premise appliances and virtual servers ensuring call centers of all sizes have secure, reliable, and low-latency integration with Cogito behavioral analytics on all their calls. You are...
Software Engineering/QA
Boston
Cogito is searching for a Client Enablement Consultant to join our Customer Success team! As a Client Enablement Consultant at Cogito youll ensure thousands of contact center professionals are successfully on-boarded on Cogitos software aand it is fully adopted throughout their organization. Youll do this by creating compelling content, leading in-person and remote training sessions and offering strategic guidance on best practices. On a daily basis, you will have the chance to help chart the roadmap to success for your clients, across their journey with Cogito. You will work closely with...
Customer Success
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations. You will design technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito services. Post-implementation, you are expected to provide...
IT/Systems/Networking
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Platform Team Senior Engineer you will leverage AWS and cloud computing, Java, Python and other tools to enhance Cogitos technology for the common data store, platform tools,...
Software Engineering/QA
Boston
Cogito is looking for an experienced, high-energy Product Marketing Specialist to augment field activities and drive customer and partner engagement as well as influence overall product strategy based on feedback. You will be encouraged and empowered to look for new ways and solutions to respond and address our customer needs in creative ways. Reporting to the Director of Product Marketing, the Product Marketing Specialist is an individual contributor role who will be a subject matter expert on the Cogito solution. This person should be able to provide an in-depth understanding of what the...
Marketing
100 Summer St.
Boston 02110

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Talent on the Move
April 12, 2019
Talent on the Move
March 15, 2019
Inside:
Engineering Spotlight
February 21, 2019
Inside:
Engineering Spotlight
February 21, 2019
Talent on the Move
February 8, 2019

Blog

June 6, 2019
Ask not what AI can do for you, but what you can do for AI. While JFK certainly did not have AI... The post Ask not what AI can do for you, but what you can do for AI. appeared first on cogito. ...
May 30, 2019
In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment around AI and the... The post Intelligence Augmentation: The Catalyst for the Future of Work appeared first on cogito. ...
May 23, 2019
This year’s International Conference on Acoustics, Speech and Signal Processing (ICASSP) was held in the sunny, seaside town of Brighton. It’s amazing... The post ICASSP 2019 – Towards trustworthy signal processing and machine learning appeared first on cogito. ...
May 16, 2019
One of my favorite moments as a leader is when I have the opportunity to recognize impressive achievements and reward success. Recently,... The post A Great Day to Be a Founder: Rewarding Transformational Behavior appeared first on cogito. ...
April 22, 2019
Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines perform and interact day-to-day.... The post The Future of AI and Emotional Intelligence: How the AI Space is Evolving appeared first on cogito. ...