101 - 250 employees
Series C
B2B
SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
15 Jobs Listed
Clear Filters
Boston
Cogito is searching for a Senior Business Development Representative to join our marketing team! Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience developing leads and meeting sales quotas. The ideal candidate has outstanding communication skills, a cheerful demeanor and a great organization skills. If you are motivated and results-driven, and enjoy working in a team environment, wed like to meet you. Responsibilities: Qualify leads from marketing...
Marketing
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
New York
Client Directors are part of Cogitos newly created strategic accounts group, formed to develop business within high-value accounts across 4 target industries. Reporting directly to the Vice President of Strategic Accounts, Client Directors are charged with extending Cogitos position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share. The position requires frequent travel, substantial direct contact with senior management and executives within assigned strategic accounts, and the ability...
Sales & Business Development
Boston
We are seeking a Program Manager with a strong background in implementing enterprise solutions to Fortune 100 clients. You will be responsible for managing projects through strategic account management strategies. You will work closely with the Client Director, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are entrepreneurial, hands-on,...
Customer Success
Boston
Do you get excited by helping shape a fast-growing AI company by empowering decision making with data and analytics? Using your technical prowess and deep experiences, you will utilize a myriad of data points to enable Cogito to excel in operations and provide great insights on how we should build our products to render the best possible customer experience. The perfect fit is someone completely at home writing SQL and using Tableau or similar data visualization to communicate complex information and powerful insights in a simple way. We also expect this role to be competent in data ETL and...
Software Engineering/QA
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Software Engineer, you will provide engineering skills for the development, testing, and delivery of large-scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient software engineer to join our Compute Team. You will be at the epicenter of an amazing company experiencing extreme growth and solving the challenges that come with scaling rapidly. The ideal candidate will translate short-term and long-term product requirements and specifications from business to engineering projects. You will maintain and prioritize the engineering backlog then plan, estimate, and deliver on-time according to agreed-upon estimates. As a contributor to this team, you will be responsible for building on and...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient full-stack web-app software engineer who can contribute to and lead a small development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right...
Software Engineering/QA
Boston
Cogito is searching for a Business Development Representative to join our marketing team! Your role will be to help research and identify prospective buyers that align with our enterprise and named account client demographic. To be successful in this role, you should have previous experience researching and prospecting with Fortune 100 and 500 companies. The ideal candidate has outstanding communication skills, excellent work ethic and a positive attitude. If you are motivated and results-driven, and enjoy working in a team environment, wed like to meet you. Responsibilities: Research and...
Marketing
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Customer Success
Boston
Cogito is growing our team of Annotators in order to support our research and development efforts. As an Annotator at Cogito, you will work in an interdisciplinary setting that combines data and quantitative social science. This position is for approximately 25 hours per week, and will be in located in our Boston offices.The ideal candidate has previous experience as an annotator, rating, or labeling data, or working in a call center environment. Responsibilities: Processing speech and language data, in the area of audio annotation Perceptual judgements on high priority deliverables...
Software Engineering/QA
Boston
The Director of Behavioral Research is responsible for the strategy and execution for our data & behavioral science research program. He or she is passionate about pushing the boundaries of our understanding of human behavior by using novel, longitudinal data streams to describe and define new aspects of human communication and impression formation. This role will lead a team of scientists, who will use analytical, quantitative, physiological and qualitative approaches to answer novel questions, stemming from Product, individual-client and self-directed initiatives. A successful...
Data Science / Machine Learning
Boston
We are seeking a highly intelligent, innovative and motivated hunter sales executive who has experience selling multi-million dollar enterprise business applications to the Fortune 100 by thoughtfully conceiving and executing against strategic account plans, building senior executive relationships, and driving consensus across a jury of IT, security and business executives.Cogito helps large organizations improve the the behavioral intelligence of sales and service agents to improve sales outcomes and customer service experience. Our solution is in use at some of the worlds leading financial...
Sales & Business Development
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
Boston
Cogito is looking for an experienced, high-energy Technical Marketing Manager (TMM) to augment field activities and drive customer and partner engagement as well as influence overall product strategy based on feedback. You will be encouraged and empowered to look for new ways and solutions to respond and address our customer needs in creative ways. Reporting to the Director of Product Marketing, the Technical Marketing Manager will be a technical subject matter expert on the Cogito solution. The TMM will be involved in all aspects of ensuring that the Cogito sales team and our partners have...
Marketing
100 Summer St.
Boston 02110

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Blog

February 14, 2019
Professor Carlos Busso, a renowned expert in the fields of emotion recognition, machine learning and affective computing, has agreed to work with... The post Cogito Welcomes New Technical Advisor to Help Advance Emotion AI appeared first on cogito. ...
February 8, 2019
This is part three of a three-part series. To catch up, read parts one and two, here: Why Your Brand Needs Empathyand How to... The post Implementing Organizational Empathy – The Empathy Series (Part 3) appeared first on cogito. ...
February 8, 2019
In 2019, society will push the providers of AI solutions to be more transparent about the intentions of their technology and how... The post The Deployment and Demystification of AI appeared first on cogito. ...
January 16, 2019
This is part two of a three-part series. To catch up, read part one, here: Why Your Brand Needs Empathy. According to researchers... The post How to Build Trust Through Empathy – The Empathy Series (Part 2) appeared first on cogito. ...
January 15, 2019
We’ve all interacted with customer service contact centers for something – for example, changing a mobile phone carrier or discussing an overcharge... The post Can AI Counter the Effects of Low Expectations for Phone Professionals? appeared first on cogito. ...