101 - 250 employees
Series C
B2B
SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
16 Jobs Listed
Clear Filters
Boston
We are seeking a Program Manager with a strong background in implementing enterprise solutions to Fortune 100 clients. You will be responsible for managing projects through strategic account management strategies. You will work closely with the Client Director, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are entrepreneurial, hands-on,...
Customer Success
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Software Engineer, you will provide engineering skills for the development, testing, and delivery of large-scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient software engineer to join our Compute Team. You will be at the epicenter of an amazing company experiencing extreme growth and solving the challenges that come with scaling rapidly. The ideal candidate will translate short-term and long-term product requirements and specifications from business to engineering projects. You will maintain and prioritize the engineering backlog then plan, estimate, and deliver on-time according to agreed-upon estimates. As a contributor to this team, you will be responsible for building on and...
Software Engineering/QA
Boston
Cogito is growing our team of Annotators in order to support our research and development efforts. As an Annotator at Cogito, you will work in an interdisciplinary setting that combines data and quantitative social science. This position is for approximately 25 hours per week, and will be in located in our Boston offices.The ideal candidate has previous experience as an annotator, rating, or labeling data, or working in a call center environment. Responsibilities: Processing speech and language data, in the area of audio annotation Perceptual judgements on high priority deliverables...
Software Engineering/QA
Boston
The Director of Behavioral Research is responsible for the strategy and execution for our data & behavioral science research program. He or she is passionate about pushing the boundaries of our understanding of human behavior by using novel, longitudinal data streams to describe and define new aspects of human communication and impression formation. This role will lead a team of scientists, who will use analytical, quantitative, physiological and qualitative approaches to answer novel questions, stemming from Product, individual-client and self-directed initiatives. A successful...
Data Science / Machine Learning
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
Boston
Cogito is looking for a highly motivated user experience researcher to join its dynamic UX team. As the company expert on our wide range of users, you will be researching, testing, and recommending solutions that will heavily influence our product design and strategy. If you like working with customers and have the desire to join the next generation of product design involved with machine learning, AI, voice intelligence and cutting-edge Web platforms, we would be excited to hear from you. Responsibilities: Plan and work directly with a range of customers to assess their needs, gather their...
Product Management
Boston
The Behavioral Science Coordinator supports the creation of scientific content and delivering operational success of the Behavioral Science organization at Cogito. This role will include secondary research, sourcing of academic research and drafting original content for marketing and sales purposes. Common themes addressed include the concepts of Emotional Intelligence, Cognitive Overload, Person Perception, Team Building, and Employee Engagement. Additionally, this role will support data-driven operations, efficient and effective team policies and procedures, and coordinate access to...
Data Science / Machine Learning
Boston
Cogito is looking for service oriented team player to help support our most important asset, our people. Reporting to the Manager of Talent, you will work across the organization to ensure employee experience and candidate experience are of the highest level. This isnt a paper pushing HR internship as were looking for someone who can focus on enhancing and influencing our culture. Responsibilities: Coordinate and schedule interviews including presentations Create interview itineraries for applicants and internal interview teams Update offer letter templates as necessary Initiate background...
Corporate Functions
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations. You will design technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito services. Post-implementation, you are expected to provide...
IT/Systems/Networking
Boston
Are you a People Generalist with broad knowledge of human resources functions, from workforce planning to onboarding and from performance management to rewards and recognition? If you have a passion for creating an engaging employee experience and partnering with the business to achieve results, this is the place to be! People are our most important asset and youll play a key role in creating a happy and productive workplace where our employees work together to realize our goals. Two key aspects of this role are to embody the Cogito Operating Principles and help shape our culture. We are...
Corporate Functions
Boston
Cogito is growing quickly and our small (but highly valued) Legal and Deal Management team is ready to add a new member! Cogito helps large organizations improve the behavioral intelligence of sales and service agents to improve sales outcomes and customer service experience. Our solution is in use at some of the worlds leading financial services, insurance and healthcare organizations to improve NPS by up to 25%, and agent engagement by up to 60%, improving both customer and agent retention. Our solution integrates with enterprise telephony, CRM and analytics solutions, and although our...
Corporate Functions
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Platform Team Senior Engineer you will leverage AWS and cloud computing, Java, Python and other tools to enhance Cogitos technology for the common data store, platform tools,...
Software Engineering/QA
Boston
Cogito has a need for an IT Manager. The ideal candidate has outstanding customer-facing skills, experience managing technical resources, running a service-oriented helpdesk function, systems, and network administration experience. Were a fast paced startup so the aptitude this person should have the desire to learn new technology. Under the direction of the Head of IT & Security, the IT Manager will lead the Information Technology team as we shape the landscape going forward. This person will take ownership of our internal and cloud infrastructure to provide top notch customer service...
IT/Systems/Networking
Boston
Cogito is looking for an experienced, high-energy Product Marketing Specialist to augment field activities and drive customer and partner engagement as well as influence overall product strategy based on feedback. You will be encouraged and empowered to look for new ways and solutions to respond and address our customer needs in creative ways. Reporting to the Director of Product Marketing, the Product Marketing Specialist is an individual contributor role who will be a subject matter expert on the Cogito solution. This person should be able to provide an in-depth understanding of what the...
Marketing
100 Summer St.
Boston 02110

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Talent on the Move
April 12, 2019
Talent on the Move
March 15, 2019
Inside:
Engineering Spotlight
February 21, 2019
Inside:
Engineering Spotlight
February 21, 2019
Talent on the Move
February 8, 2019
Talent on the Move
January 18, 2019
Talent on the Move
January 4, 2019

Blog

March 13, 2019
In this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, explores the difference between artificial intelligence and augmented intelligence and the... The post Intelligence Augmentation: The Best Application for AI appeared first on cogito. ...
February 14, 2019
Professor Carlos Busso, a renowned expert in the fields of emotion recognition, machine learning and affective computing, has agreed to work with... The post Cogito Welcomes New Technical Advisor to Help Advance Emotion AI appeared first on cogito. ...
February 8, 2019
This is part three of a three-part series. To catch up, read parts one and two, here: Why Your Brand Needs Empathyand How to... The post Implementing Organizational Empathy – The Empathy Series (Part 3) appeared first on cogito. ...
February 8, 2019
In 2019, society will push the providers of AI solutions to be more transparent about the intentions of their technology and how... The post The Deployment and Demystification of AI appeared first on cogito. ...
January 16, 2019
This is part two of a three-part series. To catch up, read part one, here: Why Your Brand Needs Empathy. According to researchers... The post How to Build Trust Through Empathy – The Empathy Series (Part 2) appeared first on cogito. ...