101 - 250 employees
Series C
B2B
Enterprise Software / SaaS

Cogito Company Overview

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by Goldman Sachs, OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Jobs at Cogito

 
34 Jobs Listed
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Boston
Cogito is seeking an experienced and technically proficient Tech Lead who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the job, including...
Software Engineering/QA
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. We're seeking a technical lead who can design, develop and delivery large-scale data assets and workflows. You are interested in reporting platforms and data visualization and have experience working with large datasets. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can consume this data and then figuring out how to build data...
Software Engineering/QA
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Telephony/Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations using tools such as SIP. You will design technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito services. Post-...
IT/Systems/Networking
Boston
Cogito is searching for Senior Systems Engineer to join our Production Operations team. The ideal candidate has a mix of customer-facing skills, production support experience, and Systems/IT know-how. You possess a strong desire to support internal and external customers manage your own destiny by creating tools to automate tasks and improve efficiency. You are an individual where OK is never good enough. You have a drive to make things better, discover root causes, and never stop delivering value to your customers. Conversant with a large variety of subjects, you have the ability to triage...
Corporate Functions
Boston
Cogito is seeking an experienced and technically proficient full-stack software engineer who can contribute to a small web-app development team. The team is responsible for building a variety of web interfaces for our innovative enterprise software products, including novel true-real-time interfaces. Although both back-end and front-end experience is necessary, we are looking primarily for a front-end expert with deep and current JavaScript experience and a strong understanding of React/Redux or Angular. The ideal candidate is a fast learner, who thrives on finding the right tool for the...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Platform Team Senior Engineer you will leverage AWS and cloud computing, Java, Python and other tools to enhance Cogitos technology for the common data store, platform tools,...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. We are looking for a Senior Software Engineer to join our team with a passion for delivering high-performance, quality platform services like provisioning, authentication, user...
Software Engineering/QA
Boston
Cogito is growing our Data Engineering team as we continue to improve how enterprise clients speak with their customers. As a Senior Software Engineer, you will provide engineering skills for the development, testing, and delivery of large-scale data assets and workflows. You've got industry experience working with large datasets. You are interested in reporting platforms and data visualization. Youll be the genius who understands data at Cogito, knows where to find it, and manages the process to make that data actionable for analytics. You love thinking about the ways the business can...
Software Engineering/QA
Boston
Cogito is searching for a Senior DevOps Engineer, Team Lead to join our organization. The ideal candidate has a mix of customer-facing skills, production support experience, Systems know-how and strong leadership skills. You possess a strong desire to jump into action when needed, and love being the expert in the room. You learn fast and love new challenges, especially on tasks you may have never done before. You have a strong dislike for manual repetitive tasks, so you take pride in automating as much of your work as possible so that next time it can be a push of a button. You are great at...
Software Engineering/QA
Boston
You will own the Release Management lifecycle which includes scheduling, coordinating and management of releases across the enterprise for multiple applications across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs. Where necessary youll provide tools and services to help product management and project teams manage and deploy releases into production. You will be responsible for implementing and managing release processes for code through development, test, and production...
Software Engineering/QA
Boston
Cogito is seeking an experienced and technically proficient Principal Software Engineer in Test who will be the lead for all things automation within our software architecture. This person will be the focal point for QA team's automation strategy and collaboration with development team for continuous integration and Continuous delivery, to achieve faster time to the market and consistent, high quality releases. Responsibilities: Hands-on authoring, building and adopting large scale, cross-functional automation frameworks with balanced coverage across UI, back-end integration, database...
Software Engineering/QA
Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking someone who is a hands-on analyst, technologist, and architect who has deep experience in cloud and application architecture to provide us with tactical and strategic direction. The role reports to the CTO and actively collaborates with the VP of Engineering, CTO, product management, customer success, engineering teams, and...
Software Engineering/QA
Boston
Cogito is advancing the way people communicate by applying machine learning to enhance conversations in real time. This is your chance to be a part of industry leading team that is making a real difference using the latest cloud technologies. Cogito performs in-call voice analysis and delivers real time guidance to agents and unprecedented insights to managers to an impressive portfolio of Fortune 500 clients. As a Full Stack Developer you will be an important part of the Internal Tools team at Cogito and will be responsible for developing and designing front end web architecture, ensuring...
Software Engineering/QA
Boston
If youre a seasoned creative looking to lead, inspire, energize and grow a team of creatives to produce world-class design, keep reading. Were growing our hybrid marketing team to support the venture and help to delight our customers during this exciting phase of growth. This position is ideal for you have at least 8 years of experience, of which 3 to 5 years have been in a leadership role directing complex commercial design projects at an agency or within an internal design function at a strong brand. Responsibilities: To generate a consistently high level of creative work across the...
UX & Design
Boston
Cogito's real-time behavioral technology leverages the power of artificial intelligence to deliver real-time coaching to contact center agents. This proven technology augments on-call job performance resulting in radically improved customer experiences. We are seeking someone who is a hands-on analyst, technologist, an architect who has deep experience in data architecture, Information management, data warehousing and analytics technologies to provide us with tactical and strategic direction in the area of data conversion, business intelligence, analytics, and visualization. This person...
Software Engineering/QA
Boston
The Business Consultant utilizes domain expertise and acts as the visionary who supports both the customer and Cogito to develop the long-term strategic roadmap for customer business operations leveraging Cogito solutions and industry best practice guidance. The role will provide in depth business consulting to effectively advise and supply current customers and new prospects that are evaluating Cogito with a compelling business case (including ROI & IRR) and specific value proposition from a long-term solution perspective. Aligned to key opportunities by industry focus area, the...
Corporate Functions
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams. This Client Director role is responsible for growing our top line by selling software to the largest companies within Telecommunications. Successful candidates will have experience selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for extending Cogitos...
Sales & Business Development
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams. The Client Director, Insurance role is responsible for growing our top line by selling software to the largest companies within the Insurance vertical. Successful candidates will have experience selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for...
Sales & Business Development
Boston
Client Director, Hospitality Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams to drive new business in Cogitos Hospitality vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Hospitality industry...
Sales & Business Development
Boston
Client Director, Healthcare Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams to drive new business in Cogitos Healthcare vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Healthcare industry knowledge to...
Sales & Business Development
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams to drive new business in Cogitos Financial Services/Banking vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep Financial Services/Banking industry...
Sales & Business Development
Boston
The Business Intelligence Consultant is responsible for supporting relationships with our large enterprise clients and delivering influential insights as part of a broader account strategy. We are looking for individuals who are passionate about driving customer value through data and have significant experience weaving a compelling story with data. Working across the business, he or she will deliver data-driven presentations, reports, and white papers to clients across the sales and client relationship lifecycle. This person will be part of a growing team that is focused on taking our...
Data Science / Machine Learning
Boston
We are seeking a Program Manager with a strong background in implementing enterprise solutions to Fortune 100 clients. You will be responsible for managing projects through strategic account management strategies. You will work closely with the Client Director, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are entrepreneurial, hands-on,...
Customer Success
Boston
Cogito is seeking an experienced Telephony Operations Engineer with expertise in modern VoIP telecommunications. This person has a drive to make things better, discover root causes, and never stop delivering solutions to stakeholders. This person is comfortable in a mix of languages and tech stacks. They believe in automated testing and know how to simulate production environments to test for reliability and scale. They are a Linux guru and have deployed and operated software on physical servers and virtualized instances in public and private clouds. The Cogito Team is responsible for...
Software Engineering/QA
Boston
Cogito is searching for an experienced Senior Staff Accountant to join our Finance Team. The ideal candidate for this role has a broad mix of experience across various accounting areas. As the primary accounting resource for Cogito, you will have the opportunity to get exposure to a fast-paced software startup environment and be a key player in the companys operational scaling and growth. Reporting to the Finance Manager, the Senior Staff Accountant will be responsible for posting and reconciling general ledger activities and accounts, as well as development and optimization of internal...
Corporate Functions
Boston
As the People Analytics Specialist, youll play a key role in creating frameworks that support an engaging employee experience and enable the business to achieve results. As the administrator for our People Operations, youll own our systems, including our Applicant Tracking System, Human Resource Information System, and more; you will create and maintain the platforms that support the hiring and employee data needs of the business. You will partner with the other members of the People team to implement and administer People programs, policies, and practices, and ensure that employees and...
Corporate Functions
Boston
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, were hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams to drive new business in Cogitos Emerging Market vertical. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep cross industry knowledge to sell Cogitos unique...
Sales & Business Development
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Customer Success
Boston
Cogito is searching for an experienced Solution Architect to join our Technical Solutions team. The ideal candidate has a mix of client-facing skills, implementation experience, production support management, and Enterprise level Network/Security/Cloud know-how. You will be responsible for working with current and future Cogito clients to design and deploy enterprise network implementations. You will design technical solutions to solve for potential challenges within a customers network that would hinder connectivity to Cogito services. Post-implementation, you are expected to provide...
IT/Systems/Networking
Boston
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make...
Customer Success
Boston
Working in People at Cogito means being part of an exciting team that helps our business thrive by influencing our people and culture in truly special ways. The Executive Recruiter will be responsible for owning all aspects of the recruiting process for our executive team. This person will be a cultural influencer who will be recognized for enhancing our leadership team. Our ideal candidate will be interested in sourcing and recruiting high caliber candidates, delivering results and outcomes to the businesses they support, and creating superior candidate experiences which set us apart from...
Corporate Functions
Boston
The Director, People & Culture is responsible for the engagement and success of all of our valued Cogicians. Using our four operating principles as the north star, the ideal candidate will design and manage all People initiatives and programs. Cogito is growing rapidly, and we are seeking an experienced HR professional who excels in an environment focused on modern, agile, data-driven practices and strategy. Cogito is building the emotionally intelligent workforce of the future, and this role will help set the strategy and execute on that vision. This role reports to the Chief Behavioral...
Corporate Functions
Boston
Cogito is searching for a Customer Support Associate to join our Customer Success team! The ideal candidate has outstanding customer-facing skills, experience supporting end users, and aptitude for learning new technologies. The candidate must possess a strong desire to support customers by taking ownership of problems and providing top notch customer service. The candidate must also have a drive to make things better, demonstrate consistent follow-up, and never stop delivering value to Cogitos customers. Those who thrive in this role are entrepreneurial, hands-on, and obsessed with...
Customer Success
Boston
Cogito is experiencing hyper growth! Is there a position that you are qualified for that we are not currently hiring for? Send us your resume and tell us what that position is for our future consideration.
Other
100 High Street
Boston, MA

Make peoples lives better

Cogito is all about improving the interactions and lives of customer service professionals. We focus on real-time notifications that allow people to have better conversations through behavioral analysis and machine learning technology. We are proud of what we sell and the clients we serve.

Embrace Diverse Perspectives

While we take our work seriously, we don't take ourselves too seriously. We encourage our employees to push the bounds of what is possible while taking calculated risks. We embrace diverse perspectives and encourage people to be themselves at work. Research shows that diverse teams perform better so we want to attract and hire people from all walks of life.

At Cogito, you will be surrounded by smart, innovative, and caring people that are proud of the difference our technology makes. We look for people who embrace diverse perspectives and are ready to change the way businesses interact with their customers.

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.

Read About Us

Talent on the Move
September 27, 2019
Talent on the Move
August 23, 2019
Talent on the Move
June 28, 2019
Inside:
Engineering Spotlight
February 21, 2019
Inside:
Engineering Spotlight
February 21, 2019

Blog

October 9, 2019
One thing that was evident at the 2019 Interspeech conference, held in Graz, Austria, is that the speech technology scene continues to... The post Interspeech 2019 – Machine Learning-enabled Creativity and Innovation In Speech Tech appeared first on cogito. ...
September 25, 2019
There isn’t a more ubiquitous metric in corporate America than NPS (or Net Promoter Score) and the fixation on it is getting... The post Would You recommend NPS To a Friend? appeared first on cogito. ...
September 13, 2019
Next week marks the beginning of the 2019 Interspeech Conference in Graz, Austria — Cogito researchers will present a paper which looks... The post Interspeech 2019: A Simple Technique for Fairer Speech Emotion Recognition appeared first on cogito. ...
August 20, 2019
We’ve long been believers that AI has the ability to help us be better, especially in the workplace. In fact, it’s this... The post AI Can Help You Be A Better Boss appeared first on cogito. ...
August 13, 2019
In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented Intelligence) technology, including how... The post Intelligence Augmentation: Machine Learning For The Real World appeared first on cogito. ...