ClickSoftware Company Overview
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.
Click. Actual intelligence. At work.
Jobs at ClickSoftware
Chief Executive Officer
Mark has strong global experience at software companies of a diverse size and scale. This is accompanied by a relentless focus on a world-class customer experience. Before joining ClickSoftware, Mark was CEO for Autotask Corporation, a SaaS company providing a business management platform for IT Service Providers. Previously Mark served as CEO for MapInfo Corporation a publicly traded company, that provided location intelligent solutions primarily to large enterprises. Mark also held several sales management roles for Lotus Development, in the UK and EMEA. Mark holds a Bachelor of Arts in Business Studies from the University of West London, England.
Chief Financial Officer
Elmer brings over 25 years of financial and operational management expertise in the technology sector to his role at ClickSoftware. Over his career, he has helped to lead 3 successful IPOs, 3 mergers/take-private transactions, and has participated in many significant M&A transactions. At ClickSoftware, Elmer will focus on ensuring the company is meeting its financial and strategic growth objectives. Before ClickSoftware, Elmer was Chief Financial Officer at Autotask where worked alongside ClickSoftware CEO Mark Cattini to lead their growth and expansion efforts and eventual merger with Datto. Prior to Autotask, Elmer was Chief Accounting Officer and Vice President at HubSpot, where he helped lead its successful IPO.
Senior Vice President, Global Sales
Joe has proven success in managing complex, multinational sales and global sales organizations. Throughout his career, Joe has created and lead high-performing sales teams focused on selling complex software solutions to some of the world’s most well-known brands in more 40 countries, across 4 continents. Prior to ClickSoftware, Joe successfully lead two sales teams through a transformation to Cloud at Oracle Corporation. Before that Joe was one of the top sales leaders globally at Deltek, an ERP software provider in the public sector. Earlier in his career, Joe was a pioneer in selling software for several start-ups in a market now referred to as IoT. Joe holds a Computer Engineering degree from Clarkson University where he minored in Software Engineering and Artificial Intelligence.
Senior Vice President, Product Management
Patrick has 25 years’ experience in product planning in both startup and growth stage software businesses, all hosted and cloud architected. He has led major localization, user interface redesigns, and platform integrations that drove competitive superiority. Most recently he comes from Autotask Corporation, a Vista Equity Partners portfolio company, where he was named “Best Practice Champion” for Road Map development. Patrick studied political science and creative writing at Stanford University.
Senior Vice President, Global Alliances and Channels
Jim McGonagle has more than three decades of sales, channels and alliances experience with a strong track record of developing technology partner ecosystems. Jim joined Click Software from Enernoc, an energy software company where he was Sr. Director of Alliances and Channels. Prior to that, Jim was Sr. Director of Global Alliances, Outsourcers and Service Providers for RSA Security, the security division of EMC, where he was responsible for the strategy and execution of Alliances sales. Jim holds a Bachelor’s degree in Business Management from Ithaca College.
SVP, Global Support Services and Customer Success
Kim has 20+ years experience working in customer facing roles. She continually seeks out ways to optimize ClickSoftware’s customers experience having a strong passion for how we support our customers and partners day-in and day-out. Her guiding principles are aimed at delivering a consistent experience regardless of their location or preferred channel aimed at reducing customer effort and maximizing the value of their Click solution. Since joining ClickSoftware she has globalized our support footprint and has better enabled 24×7 coverage. Prior to ClickSoftware, Kim worked at RSA for 14 years in various leadership positions.
Senior Vice President, Research and Development
Amit has vast experience in leading global research and development organizations with various delivery models, including Cloud and On-Prem Products. Before joining ClickSoftware, Amit was General Manager and Vice President of Research and Development, Cloud Security Platform at CYREN. Prior to that, he served as Director of R&D at RSA (EMC), and he held several management positions at Amdocs, gaining experience in big data, analytics and machine learning. Amit holds a Bachelor of Science in Computer Science and Logistics from Bar-Ilan University.
Senior Vice President, Global Professional Services
Jodi is a proven leader with over 25 years’ experience leading multi-national services organizations. Her passion has always been to ensure the success of customers. Before joining ClickSoftware, Jodi held senior-level positions managing Professional Services, Customer Success, Customer Support, and other functions at Unitrends, Avid Technology, and GTECH Corporation. Apart from ClickSoftware, she also serves on the Board of Directors for the non-profit organization Be Like Brit. Jodi holds a Master’s Degree in Business from Northeastern University.
Senior Vice President, Global Marketing
Paul has more than twenty years’ experience in enterprise software, working on both the technical and business aspects of many of the areas that are fundamental to field service. This includes mobility and sensor technology (Nokia), data management (Endeca), and machine learning, SaaS and GIS (HERE). Prior to his current role, he served as Group VP of Product Marketing, where he worked with field service management leaders across a variety of industries. Paul has a B.A. in Management Studies and French from The University of Reading.
Craig Zajac was appointed Senior Vice President, General Counsel and Corporate Secretary. Craig brings years of experience representing various high-growth public and private technology companies. Before joining ClickSoftware, Craig was a founding member in 2009 of VCE Company, LLC, which became one of the fastest technology companies to reach $1B in sales bookings from formation in history. At VCE he was the company’s SVP, General Counsel and Corporate Secretary and was responsible for worldwide legal, ethics, security, privacy and compliance activities of VCE and their subsidiaries. Prior to that he spent six years as a senior attorney at EMC, where he also served as managing counsel of RSA Security, Inc. Prior to that Craig was a senior attorney at Prime Response, Inc., Chordiant Software, Inc. and Renaissance Worldwide, Inc. Craig holds a J.D. from Duquesne University School of Law and BA from St. Bonaventure University. He is admitted to the Massachusetts Bar.
Chief Strategy Officer
Sassi has years of experience in sales, design, development, and delivery of Workforce Management Solutions, as well as expertise in both the technical and business of service optimization. He has been with ClickSoftware since 1998, and established the ClickSoftware Solution Center to better serve customers by serving real-world business and technical challenges. Prior to his current role, he served as SVP of Products and Solutions, and Vice President of the Solution Center before that. Sassi also served as a Solution Architect and Technical Manager at Click, successfully delivering projects of all sizes to customers in the United States, Australia and Europe. Before joining ClickSoftware, Sassi held various technical positions in IBM and several startups.
What is it like to work at ClickSoftware?
At ClickSoftware your surrounded by brimming resourceful professionals who thrive in a collaborative environment and whose foundation is built on mutual trust, respect and accountability. Join a technology leader that will challenge your skills and encourage you to provide new and daring ideas. If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!