250+ employees
Private Equity
B2B
SaaS

ClickSoftware Company Overview

ClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs. 

We have perfected solutions for optimizing the knowledge and execution of Who, does What, with What, When, Where, and for Whom - we call this the ‘W6’ Concept and we use it to support the Mobile Worker throughout the activity in the field via a complete line of ClickApps available from our ClickAppStore. 

ClickSoftware is the number one choice to deliver superb business performance to any size organizations in all services sectors.

Jobs at ClickSoftware

 
10 Jobs Listed
Burlington |

Competing against companies like Oracle, Microsoft, and GE, ClickSoftware is the established market leaders in Field Service Management. We empower the world’s most demanding organizations to thrive with consumers who now demand the same customer experience they receive with Amazon, Uber, and Netflix.  Our customers are among the world’s largest and most innovative service organizations in verticals such as Utilities, Telecommunications, Capital Equipment, Home & Business Services, and Healthcare to name a few.

We are expanding our Sales Development Team, and we are looking for an SDR who wants to have a legitimate impact on the success of a global company. We need a talented and hungry individual to help us forge strategic partnerships with potential customers who value what we do to help grow their business by outperforming their competitors through differentiated service delivery.

About You

You seek challenges and aim to be the best in everything you do. You want to join a team and develop skills to jumpstart your career.   You’re resilient, persistent, positive, open-minded, full of character and eager to learn.

What We’re Looking For

  • You have one year of sales development or inside sales experience
  • You have a proven track-record exceeding goals for generating qualified opportunities and leads
  • You have experience sourcing leads through multiple sources
  • You have a Bachelor’s Degree or equivalent experience
  • You’re driven, ambitious, team-focused, confident, competitive, coachable, humble, and passionate
  • You have exceptional communication and interpersonal skills

Benefits of this Position

  • A competitive salary
  • An uncapped bonus plan based on your individual results
  • A competitive benefits package: our company-wide comprehensive suite of benefits includes medical, dental, vision & life insurance, company matched 401(k), generous vacation time, time-off for volunteering, tuition reimbursement, corporate discounts.
  • A collaborative and fun working environment! Enjoy Bagel Fridays, free juice/soft drinks, awesome coffee machines, and snacks on-site & every day, as well as monthly socials!

Who We Are

ClickSoftware is defining field service engagement, empowering the world's most demanding organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. The result? Do more with less, run your field service business with certainty, and accelerate customer innovation.

Only the Click Optimization Engine offers advanced algorithms and AI technology that transforms field service from the reactive scheduling and managing of tasks to a predictive, highly automated approach that stays one step ahead of customers, field conditions and the competition.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

Burlington |

Your Opportunity

As a member of the FSM (Field Service Management) Optimization Consulting Team, the FSM Optimization Consultant is a key player in both back office and customer-interfacing activities. The Group consists of experts who hold a deep understanding of the unique characteristics of the Mobile Workforce Scheduling challenge faced by customers. The FSM Optimization Consultant’s main role is to review and analyze the outcome of real life scheduling scenarios, in order to explain those to customers. Also, a main part of the role is to identify areas for improvement (technical, operational or business related), in order to create and present to stakeholders the necessary action plan to increase customer value. Towards this aim, the role combines technical, operational, optimization and business related aspects.

Main Responsibilities

  • Define customers’ KPIs (Key Performance Indicators) together with operational managers while leading business workshops
  • Analyze scheduling scenarios together with customers, explain and resolve optimization results
  • Design simulation experiments and find best fitting optimization techniques to comply with customers’ defined KPIs
  • Usage of mathematical analysis to review and assess optimization results
  • Analyze customers’ data in order to spot and solve operational bottlenecks, as well perform dedicated workshops with the customer to discuss findings
  • Work together and guide the customer and implementation teams towards making sure the recommended solution is implemented most efficiently
  • Conceptualize and design optimization oriented solutions for complex implementations

You will need

  • Bachelor's degree relevant to Scheduling Optimization - Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
  • Master’s degree in one of the above fields – advantage
  • Excellent business analysis skills (MBA degree will be regarded as an advantage for this requirement)
  • Top level customer facing skills - experience in previous customer facing roles in international companies will be regarded as a significant advantage
  • Top level written and verbal communication skills in English
  • Excellent problem-solving and analytic skills, including the ability to extract meaning from data. Experience with tools for data analysis such as SQL languages, R or equivalent, is a big advantage
  • Familiarity with the service industry, scheduling, or logistics will be regarded as an advantage
  • Willingness to travel, as the job requires (estimated at 20-30%)
  • Ability to work under pressure, in a challenging environment with “context switching” taking place
Burlington |

ClickSoftware is looking for an energetic and friendly office manager/receptionist to manage day to day operations in the office. You will essentially be the “face” of the company; the first person everyone sees in the morning, the go-to for any office questions. To be successful in this position, we need someone who is organized and able to work in a fast-paced environment. This is a part time, 20 hrs/week position, but the hours can be flexible.

As the office manager/receptionist, you will be expected to:

  • Meet and greet guests, customers and clients
  • Answer and screen telephone calls, and forward to the appropriate people when necessary
  • Maintain a clean office environment
  • Order and restock office supplies
  • Order and put away groceries and beverages for the office
  • Handle incoming and outgoing mail (UPS and regular mail)
  • Assist in planning meetings, lunches and company outings
  • Assist the admin in setting up office meetings

Requirements:

  • High school diploma or equivalent; bachelor’s degree preferred
  • Proficient in Outlook
  • Great customer-service skills
  • Excellent verbal and written communication skills
  • Ability to be creative and fast-thinking
  • Friendly and outgoing
Burlington |

The Customer Success team focuses on customer retention and value realization by making sure our customers use the product effectively to achieve their desired business goals. The team is also responsible for creating the processes, tools & methodologies to create and enable an active and robust customer success framework. The ultimate goal is to make every customer wildly successful and committed to ClickSoftware for life measured through a very positive retention rate, satisfaction (NPS) and revenue growth.

Reporting to the Senior Director Customer Success, the Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved.

The successful candidate will become a key member of the Customer Success group, as the role will entail working with customers, sales, professional services, customer support and partners to deliver customer value and success. Our ideal candidate will have a breadth and depth of experience across the business in two or more of the following areas: pre and post sales, support, transformation, professional services delivery, customer success or operations of field service organization. This person will have exceptional customer relationship, analytical and upselling skills.

Responsibilities:

  • Focus on making assigned customer as successful as possible, resulting in full renewal and continued loyalty to ClickSoftware.
  • Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business issues and opportunities.
  • Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
  • Work closely with the Sales organizations to develop and execute growth plans.
  • Cultivate relationship with assigned clients to increase adoption, ensure retention and increase overall customer satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Maintain a broad understanding of ClickSoftware’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and addition products and services
  • Travel to customer sites as required. Performs other duties as required. May be called upon during off-hours to become actively involved in resolving a customer issue.
  • Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
  • Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding ClickSoftware’s products. Identifies and facilitates the route of all technical queries and problem resolution from the customer / field to Corporate Technical Support and Engineering. Advises ClickSoftware senior management of any developments and action plans.

The success metrics in this role will include customer satisfaction (NPS), revenue attrition rates, Upsell & Cross sell targets and product adoption.

Experience/Skills Required:

  • A Backelors or MS or MBA
  • 3-5 years Customer Success Management experience
  • CSM Experience for a Cloud Based Enterprise Software solution is a plus
  • Experience with an operational role in a Field Service organization solution is a plus
  • Experience as driving up customer satisfaction
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.
  • Strong understanding of Cloud Computing and the business benefits
  • Excellent communication, presentation and negotiation skills
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Strong understanding of business processes and their implementation into enterprise applications
  • Exceptional verbal and written communication skills
  • Strong understanding of customer needs, and objectives
  • Effective, clear, and concise presentation skills
  • Ability to maintain excellent colleague and peer relationships
  • Willingness to travel, as the job requires
Burlington |

Since defining the field service management market over 20 years ago, ClickSoftware continues to lead the space empowering the world's most demanding service organizations to optimize the full potential of every service interaction. As a leader in the Gartner Magic Quadrant for Field Service Management six years in a row, our solutions provide our customers with a new competitive edge to drive customer lifetime value and operational efficiency.

ClickSoftware’s field service solutions are used by enterprises across the globe, including leading utility, telecommunications, capital equipment, and healthcare companies like Sempra, Deutsche Telecom, Diebold Nixdorf and Kincare.

ClickSoftware Finance is looking for Senior Manager to join our Burlington-based team. This critical role is reporting to the VP of FP&A and has ownership of many strategic tasks, including:

  • Software Revenue Recognition, including the implementation of new accounting standards
  • Revenue forecasting
  • Deferred Revenue analysis
  • Review and approval of customer deal structure for EMEA region (including margins, commercial terms, etc.)
  • Various financial reporting deliverables to both internal executive team and Board of Directors
  • Involvement in modern Cloud metrics and reporting methodologies
  • Quarterly review work with the auditors
  • Internal controls for Revenue cycle
  • Potential to manage a remote team

Skills & Experience

  • Strong knowledge in Software Revenue Recognition
  • Advanced quantitative and analytical skills, including complex excel work
  • Excellent communication skills
  • Demonstrated ability in managing team, including international employees
  • Experience in cloud computing company preferred

 

Burlington |

Your Opportunity

As a member of the FSM (Field Service Management) Optimization Consulting Team, the FSM Optimization Consultant is a key player in both back office and customer-interfacing activities. The Group consists of experts who hold a deep understanding of the unique characteristics of the Mobile Workforce Scheduling challenge faced by customers. The FSM Optimization Consultant’s main role is to review and analyze the outcome of real life scheduling scenarios, in order to explain those to customers. Also, a main part of the role is to identify areas for improvement (technical, operational or business related), in order to create and present to stakeholders the necessary action plan to increase customer value. Towards this aim, the role combines technical, operational, optimization and business related aspects.

Main Responsibilities

  • Define customers’ KPIs (Key Performance Indicators) together with operational managers while leading business workshops
  • Analyze scheduling scenarios together with customers, explain and resolve optimization results
  • Design simulation experiments and find best fitting optimization techniques to comply with customers’ defined KPIs
  • Usage of mathematical analysis to review and assess optimization results
  • Analyze customers’ data in order to spot and solve operational bottlenecks, as well perform dedicated workshops with the customer to discuss findings
  • Work together and guide the customer and implementation teams towards making sure the recommended solution is implemented most efficiently
  • Conceptualize and design optimization oriented solutions for complex implementations

You will need

  • Bachelor's degree relevant to Scheduling Optimization - Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
  • Master’s degree in one of the above fields – advantage
  • Excellent business analysis skills (MBA degree will be regarded as an advantage for this requirement)
  • Top level customer facing skills - experience in previous customer facing roles in international companies will be regarded as a significant advantage
  • Top level written and verbal communication skills in English
  • Excellent problem-solving and analytic skills, including the ability to extract meaning from data. Experience with tools for data analysis such as SQL languages, R or equivalent, is a big advantage
  • Familiarity with the service industry, scheduling, or logistics will be regarded as an advantage
  • Willingness to travel, as the job requires (estimated at 20-30%)
  • Ability to work under pressure, in a challenging environment with “context switching” taking place
Burlington |

Your Opportunity

As a member of the FSM (Field Service Management) Optimization Consulting Team, the FSM Optimization Consultant is a key player in both back office and customer-interfacing activities. The Group consists of experts who hold a deep understanding of the unique characteristics of the Mobile Workforce Scheduling challenge faced by customers. The FSM Optimization Consultant’s main role is to review and analyze the outcome of real life scheduling scenarios, in order to explain those to customers. Also, a main part of the role is to identify areas for improvement (technical, operational or business related), in order to create and present to stakeholders the necessary action plan to increase customer value. Towards this aim, the role combines technical, operational, optimization and business related aspects.

Main Responsibilities

  • Define customers’ KPIs (Key Performance Indicators) together with operational managers while leading business workshops
  • Analyze scheduling scenarios together with customers, explain and resolve optimization results
  • Design simulation experiments and find best fitting optimization techniques to comply with customers’ defined KPIs
  • Usage of mathematical analysis to review and assess optimization results
  • Analyze customers’ data in order to spot and solve operational bottlenecks, as well perform dedicated workshops with the customer to discuss findings
  • Work together and guide the customer and implementation teams towards making sure the recommended solution is implemented most efficiently
  • Conceptualize and design optimization oriented solutions for complex implementations

You will need

  • Bachelor's degree relevant to Scheduling Optimization - Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
  • Master’s degree in one of the above fields – advantage
  • Excellent business analysis skills (MBA degree will be regarded as an advantage for this requirement)
  • Top level customer facing skills - experience in previous customer facing roles in international companies will be regarded as a significant advantage
  • Top level written and verbal communication skills in English
  • Excellent problem-solving and analytic skills, including the ability to extract meaning from data. Experience with tools for data analysis such as SQL languages, R or equivalent, is a big advantage
  • Familiarity with the service industry, scheduling, or logistics will be regarded as an advantage
  • Willingness to travel, as the job requires (estimated at 20-30%)
  • Ability to work under pressure, in a challenging environment with “context switching” taking place
Burlington |

As a member of the ClickSoftware Professional Services Group, the Project Manager will be responsible for the successful implementation of the ClickSoftware Suite of products.  This position requires good interpersonal and account management skills.  The ideal candidate is extremely organized and comfortable in a multi-tasking environment.

Primary Responsibilities

  • Primary point-of-contact within Professional Services, for all project related activities. Ultimately responsible for ensuring a successful implementation at the customer's site.
  • Resource Management: Coordinate activities of the ClickSoftware project team and customer from project inception through successful completion.
  • Integration Management: Devise initial project plan, monitor the execution of various activities, and coordinate any changes.
  • Cost Management: Manage and track project budget, utilization, and other project-related costs.
  • Time Management: Manage and track resource scheduling, and project time utilization
  • Scope Management: Manage changes to project scope, through a formal change management policy
  • Project Communication: Track progress and report status internally and to clients throughout the project life cycles.
  • Risk Management: Identify, analyze, and respond to project risks, as they occur.
  • Quality Management: Lead quality acceptance activities, for each of the project milestones
  • Participate in, and co-lead, the Functional Requirements Workshop / Project Kick-off Meeting. Draft the Functional Requirements Specification for the project
  • Coordinate transition from Professional Services to on-going Support, at the completion of the project

Required Skills/Experience

  • S./M.S in Computer Science, Operations Research, Industrial Engineering, or equivalent.
  • Ability to maintain excellent colleague and customer relationships.
  • Experience managing Full Life Cycle Solution Delivery projects.
  • Familiarity with Risk Management and Quality management.
  • Experience anticipating problems and initiating corrective action
  • Excellent written and verbal communication skills.
  • At least 3-5 years experience in a team-leading role with direct responsibility for managing the activities (task assignments, budgets, schedules, etc.) of three or more team members.
  • Prior experience should include some technical skills such as customer software development, systems integration, software quality assurance, product development or similar.
  • Familiarity and knowledge of ERP/CRM systems preferred.
  • Familiarity with the service industry, scheduling, or logistics is a big plus.
  • Willingness to travel, as the job requires (estimated at 20%).
Burlington |

ClickSoftware seeks a highly motivated, team-oriented, self-starter to join our Legal Team as a Legal Intern.

What to Expect:

  • Serve as a member of the Legal team.
  • Gain valuable in-house legal experience.
  • Acquire negotiation skills and business acumen.
  • Develop a better understanding of the software we build and support.
  • Learn how to work effectively with other internal departments (e.g. sales, finance).
  • Be placed with a mentor.

Responsibilities:

  • Assist in the drafting and negotiating of a wide variety of contracts (e.g., NDAs, amendments, customer services agreements, vendor contracts).
  • Perform legal research related to technology and data privacy matters.
  • Assist with various global corporate and compliance initiatives (including GDPR).
  • Manage the contract management system and contract signature process.
  • Prepare legal documents, maintain files, and other duties as assigned. 

Skills & Requirements:

  • Current law student, or recent law school graduate awaiting bar exam results.
  • Interested in corporate law, contract law and intellectual property law.
  • Desire to learn and understand the negotiation process.
  • Excellent communication, presentation, time management, decision-making, organizational, and problem solving skills and ability to work independently.
  • Understanding of software licensing practices including related contractual terms preferred.
  • Prior experience in a corporate environment preferred.
  • Basic knowledge of Microsoft Office applications, particularly Microsoft Word’s track changes feature and SalesForce preferred.

 

 

Burlington |

Since defining the field service management market over 20 years ago, ClickSoftware continues to lead the space empowering the world's most demanding service organizations to optimize the full potential of every service interaction. As a leader in the Gartner Magic Quadrant for Field Service Management six years in a row, our solutions provide our customers with a new competitive edge to drive customer lifetime value and operational efficiency.

ClickSoftware’s field service solutions are used by enterprises across the globe, including leading utility, telecommunications, capital equipment, and healthcare companies like Sempra, Deutsche Telecom, Diebold Nixdorf and Kincare.

We are expanding our Sales Team to build the bench strength of our global organization – if you aspire to join our team, please continue on… 

About You

ClickSoftware provides a compelling and rewarding opportunity for a Strategic Sales Professional in the Communications Industry with a proven track record exceeding quota in enterprise technology sales. As an experienced Account Executive, you thrive off big challenges and aim to be the best in everything you do. Your main responsibility is to work with some of our most strategic customers, drive sales revenue and develop the pipeline and foundation for future growth. You will target new business, both directly and indirectly, assume existing customer accounts and work with our partners. You’ll work closely with the regional VP of Sales to define the territory strategy and be empowered to execute it. This is a strong leadership role and requires individual excellence to demonstrate this on a situational and strategic basis. You’ll be responsible to build and execute a territory plan. At your disposal, you’ll have internal resources to help sell effectively at all levels of the client organization. As you’re building foundations for future revenues, you’ll also be expected to monitor and record all sales related activity to each account or prospect.

What We’re Looking For

  • Someone with 15+ yrs. software and solution selling experience, including licenses and professional services – experience with Cloud SaaS strongly preferred
  • Communications Industry experience with proven success selling to companies like Dominion, Duke Energy, Eversource, National Grid, and The Southern Company
  • A consistent track record of goal attainment and overachievement in your territory - should have a track record of closing 7-figure and 8-figure deals.
  • Experience with business application sales in a complex selling environment selling directly and through several strategic partners
  • The keen ability to link client business needs and reframe the way the client views their business based on the solutions we sell
  • Proven ability to build a strategic and concise territory plan and execute according to plan
  • Intensity to surface and cultivate opportunities; tenacious commitment to prospecting and building sales pipeline
  • Effectively able to cultivate champions across the customer’s organization
  • Uses value-based selling to create customer business outcomes and defensible proof points
  • Dynamic, self-motivated, creative thinker with an appreciation of corporate goals
  • An exceptional communicator- someone who is articulate, confident, self-aware and personable
  • Experience selling CRM, ERP, HCM, or WFM preferred
  • Salesforce.com experience is ideal
  • A road warrior! Travel is up to 75% across North America
  • Someone who is competitive with a desire to out-perform colleagues and surpass targets

Benefits of this Position

  • A competitive salary awaits the right candidate, along with annual President’s Club trips for top performers 
  • An un-capped commission structure allows you great earning potential
  • Being on the front line to drive the company forward, you’ll be armed with every supporting resource available within the company as well as externally through world-class training programs (including Force Management)
  • You’ll be rewarded for closing multi-million-dollar deals
  • Your role is more than creating meaningful relationships and hunting down targeted accounts, it’s about forging strategic partnerships with global-leading companies who value both what you and ClickSoftware can do to help grow their business and outperform their competitors
  • Your resume will be super-charged, attributable to working for a Gartner Award winning, global technology company based in Boston - the heart of the United States’ technology hub!
35 Corporate Dr., Suite 400
Burlington, MA 01803

What is it like to work at ClickSoftware?

At ClickSoftware your surrounded by brimming resourceful professionals who thrive in a collaborative environment and whose foundation is built on mutual trust, respect and accountability. Join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!

Read About Us

Talent on the Move
April 21, 2017
Working in Boston Tech
April 12, 2017

Blog

June 20, 2018
We are thrilled to announce the signing of a strategic reseller agreement with our long-time integration and implementation partner Diabsolut FSM. The agreement enables Diabsolut to resell Click Field Service Edge (CFSE), our innovative, market-leading cloud-based mobile workforce management solution within North America. “We are very excited for our reseller partnership with Diabsolut. They have … Continue reading "Click and Diabsolut Sign Reseller Agreement" The post Click and Diabsolu...
June 13, 2018
From streamlining scheduling to increasing the productivity of your remote workforce to enhancing customer experience, a modern field service management software solution could be a game-changer for your organization. So why are you encountering resistance from your employees? All too often, information concerning your reasons for change trickles down and dries up before reaching front-line … Continue reading "6 Steps to Manage Change During Field Service Management Software Implementation...
June 6, 2018
Home healthcare organizations face a unique challenge of balancing several conflicting interests. Somewhere between meeting strict regulatory compliances and delivering exceptional patient care, these organizations must also control costs and grow revenue. And in an extremely dynamic market with changing regulations and emerging patient expectations, it’s key that these organizations remain proactive with service. Especially … Continue reading "Webinar Replay: Cracking the Home Healthcar...
May 30, 2018
Contributors: Prathima Rao, Senior Project Manager; Mor Angel, Solution Architect; Justin Ugerio, Solution Architect (ClickSoftware Professional Services) After months of defining your program vision and goals, setting up a solid business case, and evaluating vendors—you finally find the perfect field service management (FSM) solution for your organization. Congratulations! The hardest part is over—that is, if … Continue reading "Build a Winning Team to Successfully Implement a FSM Sol...
May 24, 2018
In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy. As a refresher, here they are below: Predictive Service / Maintenance Resource Planning for Predictive Service Operations Proactive Operations Management Proactive Installed Base Management Proactive Customer Communication In speaking to organizations about their … Continue reading "Maintaining the Head Start in Your Proactive Sup...