More than 20 years of ongoing innovation in mobile service execution and over 15,400 customers around the world in a wide variety of industries use ClickSoftware’s products to optimize their service organization in the cloud and on premise. The Leader in Field Service.


35 Corporate Dr., Suite 400
Burlington, MA 01803

Company Overview

ClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs. 

We have perfected solutions for optimizing the knowledge and execution of Who, does What, with What, When, Where, and for Whom - we call this the ‘W6’ Concept and we use it to support the Mobile Worker throughout the activity in the field via a complete line of ClickApps available from our ClickAppStore. 

ClickSoftware is the number one choice to deliver superb business performance to any size organizations in all services sectors.

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What is it like to work at ClickSoftware?

At ClickSoftware your surrounded by brimming resourceful professionals who thrive in a collaborative environment and whose foundation is built on mutual trust, respect and accountability. Join a technology leader that will challenge your skills and encourage you to provide new and daring ideas.  If you’re seeking a “can do” culture and excel at tackling issues with great agility, we want to speak with you!





April 25, 2018
Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving service and increasing business. If you schedule based on instinct alone, you may be doing yourself, your employees, and ultimately, your customers, a disservice. Employee morale influences work behavior, attendance, and on-the-job performance — … Continue reading "7 Field Service Scheduling Tips That Save Time and Increase Efficien...
April 18, 2018
The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the case of mission-critical implementations like field service management (FSM) solutions, a strong change management strategy is necessary to win the buy-in of the users—who will ultimately determine the value and adoption … Continue reading "How to Get Your Field Service Team Excited About New FSM Technology" The post How to Get Y...
April 11, 2018
Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators who currently make up the largest share of the workforce. Companies that have seen great success with the millennial workforce are also some of the world’s most innovative—Apple and Google, for example. These … Continue reading "3 Ways Millennial Talent Can Transform Field Service" The post 3 Ways Millennial Talent Can Transform...
April 4, 2018
We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando, Florida and is expected to gather thousands of SAP customers and prospects, along with SAP experts and executives. Attendees will experience keynotes and presentations about: The latest technology disrupting … Continue reading "ClickSoftware to Present and Exhibit at 2018 SAP SAPPHIRE NOW" The post ClickSoftware to Present and Exhi...
March 28, 2018
Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come together harmoniously, there are a series of steps that need to be completed weeks, months, or even years in advance. Thoughtful demand forecasting and resource capacity … Continue reading "3 Reasons Not to Skip Field Service Forecasting and Planning" The post 3 Reasons Not to Skip Field Service Forecasting and Planning appeared first...

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