Career Path: Riti Naik, Customer Success Analyst at Salsify
What does the career path and day in the life look like for a Customer Success Analyst at Salsify?
Where did you grow up? Where did you go to college and what was your first position after graduating?
I grew up in Redmond, Washington, which is close to Seattle. I went to Tufts University and majored in psychology, with a minor in entrepreneurial leadership studies.
After college, I was a Product Analyst at Liberty Mutual Insurance performing pricing and profitability analyses on our Umbrella Insurance product.
What are the details of your current role at Salsify as Customer Success Analyst?
Our team works as analytical resources for our customers. We work with customers to help them find the best way to represent their product content within Salsify and complete various projects for them as well. The members of our team also act as experts on content requirements for top retailers such as Amazon, Home Depot, Overstock, and Instacart.
What was it about Salsify that attracts you to join the team?
Insurance is a highly regulated industry that began to feel a bit dry, so I started looking at startup companies hiring, hoping to work in a more fast-paced environment. I was not only attracted to the fact that Salsify falls in the ever-changing space of eCommerce, but also excited that my role would be a combination of behind the scenes work and also customer facing.
What do you find to be the hardest thing about your job?
I think one of the hardest parts is that there is never one right answer for problems we solve, but there is a better answer. The more exposure you get to diverse business problems, the more efficient you’ll become at helping customers with data modeling tasks.
Do you have a hidden talent/fact that many people don’t know about you?
I have my Group Exercise Certification from AFAA (Aerobics & Fitness Association of America) and am a part-time faculty member teaching Physical Education at MIT. I currently teach two workout formats, POUND Fitness, a drumming-inspired workout, and BollyX, a dance-cardio workout.
Day in the Life
Coffee, tea, or nothing?
Both! Or if I can’t decide, I’ll go for a dirty chai.
What time do you get into the office?
It varies, but usually between 8:45 AM and 9:30 AM.
Every day is different, but can you outline what a typical day looks like for you?
- Morning: The first thing I do when I get in is usually going through my emails and Slack channels to see if I have any important messages that need immediate attending to.
- Afternoon: From there, I take a look at my Wunderlist (a free app that helps create and manage "to-do" lists) and see what tasks I have lined up for the week, to decide what to work on for the day. Wunderlist is fantastic because you can set due dates and also check tasks off as you complete them, so it makes it easy to prioritize my workload and not forget about anything. We assign work a lot through a ticketing system called JIRA, so usually my Wunderlist will consist of those JIRA tickets and any other ad-hoc projects.
- Evening: Some days are meeting heavy, some days aren't. Depending on the day, I may also spend some time preparing for and attending meetings, which can range from internal to customer facing.
What time do you head out of the office?
At Salsify, we receive a lot of flexibility with our working schedule, which is awesome! We are, obviously, expected to complete good quality work on time, but there is no company policy around strict hours. I teach my physical education classes in Cambridge on Mondays and Wednesdays, so I'm pretty much always out by 5 PM those nights. Otherwise, it depends on my workload. If I have a more substantial workload, I'll stay at work later, but I'm often out by 5:30 PM latest so that I can catch my favorite workout classes in the city. I'm a huge believer in an active lifestyle, so I'll often sometimes use an earlier workout as a "break" and then log back on to wrap up some work at home later.
Apple or Microsoft?
Most of my electronics are Apple, so Apple. Except I’d take Microsoft Excel on a PC over a Mac any day.
Reading or watching TV?
I watch a couple of shows, but I'm definitely been trying to read more recently.
Hmm...maybe Moulin Rouge!?
Looking towards the future, where do you see yourself in five years?
Hopefully, I’ll still be in an analytics-focused role, and maybe I’ll have added another fitness format to my skill set. Oh, and possibly owning a pug!
Do you have any advice for someone who wants to be in your position one day?
Excel will be one of your best friends, so learn as much about it as you can.
Images courtesy of Riti Naik and Salsify.