November 15, 2012
eZuce Streamlines Communications in Enterprise Companies

As technology introduces more modes of communication
such as online chat, conference call, or email, those communication channels
can feel increasingly fragmented. Andover, Mass.-based eZuce
launched in 2010 and provides a mobile, social app that replaces phone hardware, public
chat, and file-sharing with a single user interface where users can chat on AOL
or use other programs without leaving the safety of their firewall.

Martin Steinmann, president and CEO at eZuce,
describes it as a “one-stop shop communications program that’s purely software
based. You can call anybody or do chat for customers’ software seamlessly. It’s
a call center product and integrates with Outlook. It’s a simple way for
organizations to communicate.”

The company was initially bootstrapped but has since
raised seed funding and a series A round of funding. Last year, eZuce pivoted
from focusing on companies with about 20 employees to enterprise companies with
over 200-500 seats. Steinmann says the pivot has proven successful with major
clients including Red Hat and Colorado State University. “We’re talking to
several major retailers and aiming for much larger customers,” adds Steinmann.
“We have a fully robust, really outstanding enterprise version that can support
90,000 users.”

In July, eZuce introduced 4.6, which offers extended
scalability for its core products. They plan to introduce more updates this
month. According to Steinmann, “our goal is to empower enterprises with the
freedom and flexibility to establish partnerships with
their preferred technology vendors, standardize on select platforms,
and custom design their IT infrastructure while maximizing their investments
leveraging our open communications platform.”

eZuce now has about 30 employees and is actively hiring. In addition to
its headquarters in Andover, it has a research and development office in
Bucharest, Romania and may open an office in Germany during the first quarter
of next year.  

a pretty big market and it’s a must-have capability,” adds Steinmann. “We have
been very successful in introducing this product into the market. A big part is
to build out and continue to build out our sales resources. We’re also signing
up channel partners to extend our sales and marketing reach.”

Susan Johnston is a journalist and contributor to VentureFizz.  You can follow Susan on Twitter (@UrbanMuseWriter) by clicking here.