1,000+ Employees
Private Equity
Big Data & Analytics
Enterprise Software / SaaS
Healthcare & Pharma

athenahealth Company Overview

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services.

We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com

Jobs at athenahealth

 
107 Jobs Listed
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Watertown
We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an ever-...
Customer Success
Watertown
We are looking for Business Development Representatives to join our Sales division. Your job will be to be the first point of contact in the sales process by responding to inbound sales inquiries for athenahealths services. But enough about us; lets talk about you. You are a team player with a positive attitude who is able to adapt to new situations. You are not afraid to share your ideas and are able to be flexible in a fast paced environment. You are interested in healthcare and technology and will continue learning about the industry and athenahealth in order to be successful in your...
Sales & Business Development
Watertown
We are looking for an Integration Design Associate to join our Integration Services team. You will act as a consultant to our prospective and existing clients through engaging in collaborative discussions about the benefits of our cloud-based platform and integration capabilities. But enough about us; lets talk about you. Are you passionate about problem-solving and eager to partner with clients to build a network? Does energizing cross-functional teams around problems and using data to identify solutions sound interesting? If so, we would love to hear from you! Job...
UX & Design
Watertown
We are looking for a Lead Software Engineer to join our Collector team within our Core Services Engineering organization. In Collector, we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaCollector Product team, you have the opportunity to...
Software Engineering/QA
Watertown
Reporting into the Chief Product Officer, the Vice President of a.i. and Chief Data Officer will lead a team to ensure that our customers and athena are deriving the highest possible value from our unique and expansive healthcare data set. This executive will lead the athena.intelligence product organization which owns athenas data assets and develops machine learning models. In addition, they will be responsible for enterprise-wide data governance and athenas overall information strategy. We are looking for a leader with the ability to develop inventive approaches for creating models and...
Analytics & Data Science
Watertown
We are looking for a Lead Software Engineer to join our Collector team within our Core Services Engineering organization. In Collector, we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaCollector Product team, you have the opportunity to...
Software Engineering/QA
Watertown
We seek a Data Science Architect to be the technical leader of athenahealths data science organization. Athena is disrupting healthcare and data science is a key part of our strategy. Your leadership and analytical expertise will be critical to the success of athenas analytics and AI division which seeks to unlock new revenue streams and operational efficiencies through cutting edge AI. We are looking for an outstanding leader in AI who can help athenahealth identify the most valuable opportunities to apply machine learning and advanced statistical modeling, and set these projects up for...
Software Engineering/QA
Watertown
We are looking for a Lead Data Scientist who will serve as a senior member for athenahealths data scientists focused on machine learning, predictive analytics and related projects. As a Data Science Lead in athena.intelligence division, you will work with a team of data scientists, developing the most relevant models, and using the best technologies for implementation. You are a data aficionado with a passion for machine learning and automation. You want to use the newest tech, but you want to do so in a large environment so you can see how that technology is used when scale...
Software Engineering/QA
Watertown
We are looking a Machine Learning Engineer who will work on a team focused on data science, predictive analytics and related projects. Athena is a data driven company who empowers our clients to be data-driven through reports, dashboards, and machine learning services. But enough about us; Lets talk about you. You are a data aficionado with a passion for machine learning and automation. What is most important to you is learning new things, and youre seeking the best environment to enable that growth for yourself. The Team: Our athena.intelligence...
Software Engineering/QA
Watertown
We are looking for a Sales Operations CPQ Administrator to join our Sales Operations team within our Finance division. Your job will be to develop and maintain Configure Price Quote (CPQ) workflows within Salesforce.com. The Sales Operations CPQ Administrator will also focus on operational improvements and creating processes to streamline and scale the Sales Operations workflow. But enough about us; lets talk about you. You are an adaptable, highly motivated individual looking to showcase your operational and CPQ Admin expertise in an exceedingly fast paced environment. You enjoy learning...
HR, Finance, & Operations
Watertown
We are looking a Machine Learning Engineer who will work on a team focused on data science, predictive analytics and related projects. Athena is a data driven company who empowers our clients to be data-driven through reports, dashboards, and machine learning services. But enough about us; Lets talk about you. You are a data aficionado with a passion for machine learning and automation. What is most important to you is learning new things, and youre seeking the best environment to enable that growth for yourself. The Team: Our athena.intelligence...
Software Engineering/QA
Watertown
athenahealth is looking for a Senior Software Engineer to join our Platform experience team in Watertown, MA. This energetic individual will help scale our identity and access management platform to the next level which currently serves a few millions of users. The Team: The Platform organization at Athenahealth is looking for a new member for their Identity Services team. This team is focused on becoming the universal identity and access management provider for healthcare. The global login for all healthcare users and applications. Enable access across practices, EHRs, diverse...
Software Engineering/QA
Watertown
We are looking for a Sales Operations and Contract Senior Associate to join our Sales Operations team within our Finance division. You will create proposals, contracts and reports to support our Sales teams, helping to expand our network of providers. But enough about us, lets talk about you. You are an adaptable, highly motivated individual looking to showcase your operational and contracting expertise in an exceedingly fast paced environment. You enjoy learning and collaborating. The Team: Our Sales Operations group is a team of 25 within our Accounting function. With over 160,...
HR, Finance, & Operations
Watertown
We are looking for a Product Manager to join our Medication Management team within our Clinicals division. Your job will be to understand the market and customer, contribute to a product vision, developing business cases, ensure a product or set of product features meets business requirements and driving the creation and delivery of the product. But enough about us, lets talk about you. You are passionate about problem-solving, and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions....
Product Management
Watertown
We are looking for a Senior Analytics Associate to join our Technology Enabled Services Business Intelligence team. Our team provides athena business leaders with insight into the efficacy of the critical services we deliver on behalf of our clients. These actionable insights enable a systemic improvement in the overall performance of our service delivery. When we create a new insight that improves our delivery, there is an opportunity for a significant impact on our clients - removing noise and freeing them to do what matters: delivering patient care. But enough about us; lets talk about...
Analytics & Data Science
Watertown
We are looking for an Analytics Manager to join our Technology Enabled Services Business Intelligence team. Our team provides athena business leaders with insight into the efficacy of the critical services we deliver on behalf of our clients. These actionable insights enable a systemic improvement in the overall performance of our service delivery. When we create a new insight that improves our delivery, there is an opportunity for a significant impact on our clients - removing noise and freeing them to do what matters: delivering patient care. But enough about us; lets talk about you! You...
Analytics & Data Science
Watertown
**Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME ** We are looking for a Lead Windows DevOps Engineer to join our Windows team within our Infrastructure as a Service division. IaaS ensures the continuous availability of the technologies and systems that are the foundation of athenahealths services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system...
Software Engineering/QA
Watertown
We are looking for a Principal Data Scientist who will serve as a senior member for athenahealths data scientists focused on machine learning, predictive analytics and related projects. As a Data Science Principal in athena.intelligence division, you will be a leader within our team of data scientists, developing the most relevant models, and using the best technologies for implementation. You are a data aficionado with a passion for machine learning and automation. You want to use the newest tech, but you want to do so in a large environment so you can see how that...
Software Engineering/QA
Watertown
We are looking for a Service Integrity Senior Analyst to join our Operations team within our Technology Enabled Services division. Your job will be to review the efficacy of our operational workflows, translate payer knowledge into workflow directives, and provide quality feedback to operational teams. But enough about us; lets talk about you. You have the inate ability to read for detail, identify sources of truth and synthesize for team-level impact. You can articulate gaps and inefficiencies in workflows & quality programs. You have a proven track record of measurable business...
Customer Success
Watertown
We are looking for a Software Engineer to join our Collector team within our Core Services Engineering organization. In Collector, we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients.But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaCollector Product team, you have...
Software Engineering/QA
Watertown
We are looking for an Engineering Manager to join our Care Management team within our athenaClinicals Product Development organization. But enough about us; lets talk about you. You are passionate about the essentials of software development and possess the burning desire to build effective teams and drive team culture in new directions. You are committed to not only building high-functioning teams, but also growing our engineers along their career paths. You are an effective communicator, who instills trust while driving vision & purpose. You balance priorities among partners, while...
Software Engineering/QA
Watertown
We are looking for a Salesforce Business Systems Analyst Manager to join our Salesforce team within our Enterprise Business Applications division. Your job will be focused on solutioning, delivering, and supporting various Salesforce initiatives by partnering with athenahealth business process owners, Enterprise Technology (ET) Business Systems Analysts, Project Management, and Development team members. But enough about us; lets talk about you. You are able to learn and adapt in a fast-paced environment, while producing results. You have a knack for identifying alternative methods of...
Software Engineering/QA
Watertown
We are looking for a Swing Sales Development Representative Manager to join our small group sales team within our Sales division. Your job will be to lead a team of motivated Swing Sales Development Representatives who are driving opportunities for our Small Group Sales Executives. But enough about us; lets talk about you. You are an action-oriented individual who instills a can-do attitude in others. You embrace ambiguity and change while making sure your team remains productive. You push your team to take on new challenges while providing support and coaching along the way. You are...
Sales & Business Development
Watertown
We are looking for a Principal Software Engineer to join our athenaCollector team in our Core Product Engineering group. With the athenaCollector product we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. You will apply your technical skills towards allowing doctors to be doctors so that they are able to spend more time doing what they do best: provide patient care. But enough about us; lets talk about you. You are a Principal developer with experience building full stack web applications, preferably in public and private cloud...
Software Engineering/QA
Watertown
We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an ever-...
Customer Success
Watertown
We are looking for a Senior Manager to join our Product Market Strategy team within our Platform Services division. Your job will be to drive strategy and business outcomes to support our data interoperability initiatives. But enough about us; lets talk about you. You are someone who loves to talk about the evolution of health information exchange and data standards. You will be accountable for strategic development and execution of our platform interoperability initiatives. You have experience managing cross-functional programs. You embrace ambiguity, applying your business insights and...
Product Management
Watertown
We are looking for an Sr Salesforce Developer to join our Enterprise Business Applications division. Your job will be to work on Salesforce-related projects, design, develop and support new and existing software applications. This role focuses on building best of class, robust, scalable, efficient ETL solutions for athenahealth internal and external stakeholders. But enough about us; lets talk about you. You are a motivated and creative problem-solver. You have a conceptual understanding of BI design, metadata modeling, relational/multi-dimensional databases, and report development. You...
Software Engineering/QA
Watertown
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Manager of Technical Revenue Accounting will support the Senior Manager of Technical Revenue Accounting and Finance Director with the technical accounting issues associated with revenue recognition and revenue accounting. This is an opportunity to help with the revenue accounting activities including accounting systems integration, policies, processes and controls alignment. This position will also support the assessment of non-standard contracts under ASC606,...
HR, Finance, & Operations
Watertown
We are looking for a Senior Software Engineer to join our Care Management team within our athenaClinicals Product Development organization. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. Our athenaClinicals team builds code that matters, working on the beating heart of doctors workflows that is used by over 100,000 healthcare providers daily. We build the...
Software Engineering/QA
Watertown
We are looking for an Engineer to join our Care Management team within our athenaClinicals Product Development organization. But enough about us; lets talk about you. You are a developer with experience building full stack web applications. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. Our athenaClinicals team builds code that matters, working on the beating heart of doctors workflows that is used by over 100,000 healthcare providers daily. We build the interface that makes the interactions between these providers and...
Software Engineering/QA
Watertown
We are looking for a Lead Engineer to join our Care Management team within our athenaClinicals Product Development organization. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. You are a tenacious, but nimble learner, who demonstrates design & engineering excellence. Our athenaClinicals Ambulatory team builds code that matters, working on the beating heart of...
Software Engineering/QA
Watertown
We are looking for a Senior Software Engineer to join our Clinical Data Integration team within our athenaClinicals Product Development organization. Your job will be to develop components that automate vital workflows for a number of medical services. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. Our athenaClinicals team builds code that matters, working on the...
Software Engineering/QA
Watertown
The Manager of Financial Planning & Analysis will be responsible for the management and financial analysis of projects related to the topline revenue results of the company from a financial, strategic, and operational perspective. The role requires a data-oriented and consultative person who can be both deadline-driven and able to realize opportunities to improve process and deliverables. This is a highly collaborative role in the organization partnering with all levels of the business. The Manager will be responsible for providing project coordination and support. The Manager will also...
HR, Finance, & Operations
Watertown
We are looking for a Lead for our Threat Intelligence team to work within our Information Security division athenaShield. This role will be a key piece of the security program at athenahealth. Your job will be to partner with the CISO and their leadership team to help strategize program direction, execute on key initiatives and programs, and measure and report on significant deliverables on behalf of the team. You will work closely with security leadership, security engineering, compliance, internal audit, infrastructure, development, and operational teams. This role reports the Executive...
IT/Systems/Networking
Watertown
We are looking for a Senior Incident Response Engineer to join our Incident Response team within our Information Security Department (athenaShield). Your job will be to focus on analyzing scaled event data, distilling events into timelines, applying context from your own experience and that of your peers, and deriving meaningful incident narratives. You may be a good fit if you have a track record of: Developing ways to find anomalies across distributed, heterogeneous infrastructure Maintaining a cool head under pressure Extracting and evaluating evidence Building...
IT/Systems/Networking
Watertown
We are looking for a Senior Revenue Accounting Associate to join our Accounting team within our Finance division. Your job will be to assist in executing the processes and controls associated with the accounting for and recording of revenue, deferred revenue, and accounts receivable-related transactions, as well as focus on project-based tasks that arise in a fast-paced and rapidly changing environment. But enough about us, lets talk about you. You are analytical, adaptable, demonstrate keen judgement and hold yourself to high ethical standards. The Team: Our Revenue...
HR, Finance, & Operations
Watertown
We are looking for a Senior Technical Accounting Manager to join our Accounting team within our Finance division. Your job will be to conduct research and provide succinct analysis and conclusions related to technical accounting issues. But enough about us; lets talk about you. You are an energetic and enthusiastic team player with a proactive approach to your work. Youre willing to share your expertise with others and you consider yourself a lifelong learner. You thrive in a fast-paced environment and youre able to balance multiple priorities. The Team: Our Technical Accounting...
HR, Finance, & Operations
Watertown
We are looking for an Engineer to join our Clinicals team within our Core Services Engineering organization. But enough about us; lets talk about you. You are a developer with experience building full stack web applications. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaClinicals Product team, you may have the opportunity to work on a broad range of product components and workflows used by doctors and clinicians, such as; order management, prescriptions, lab/imaging results, medical history...
Software Engineering/QA
Watertown
Were looking for a Lead Designer to thoughtfully contribute to our award-winning electronic health record and physician practice management products. In this role, you will lead the UX portion of our product development process on a multi-disciplinary agile R&D team. You will define, design and test product and digital service features with the goal of improving the ability of physicians and their staff to do their jobs well. Our Clinicals product provides tools that enable our clients to care for patients and document that care easily and effectively. Were working to turn a complex and...
UX & Design
Watertown
We are looking for a talented and multifaceted Lead Experience Designer to contribute to the Orders and Results zone within athenaClinicals, our flagship electronic health record that enables our clients to care for patients and document care provided. In this role, youll work closely with multidisciplinary agile R & D teams to define, design and test digital experiences to help physicians and their staff do their jobs more effectively. The Successful Candidate: You have a track record of success framing complex, wicked problems and working cross-functionally to identify and scope...
UX & Design
Watertown
Were looking for a Lead Designer to thoughtfully contribute to our award-winning electronic health record and physician practice management products. In this role, you will lead the UX portion of our product development process on a multi-disciplinary agile R&D team. You will define, design and test product and digital service features with the goal of improving the ability of physicians and their staff to do their jobs well. Our Clinicals product provides tools that enable our clients to care for patients and document that care easily and effectively. Were working to turn a complex and...
UX & Design
Watertown
We are looking for a Payer Executive Director, Product Market Strategy to join our Platform subdivision team within our product division. Your job will be to The Executive Director of Payer Product Market Strategy is a cross-product role charged with driving strategy (what to build and who to serve) for our Payer customers. You will spend significant time in market with clients and prospects, respond to trends and assess opportunities down to specific program and plan requirements, and manage athenas strategy and program execution. But enough about us; lets talk about you. You have...
Product Management
Watertown
We are looking for a Senior Software Engineer to join our Clinicals team within our Core Services Engineering organization. Your job will be to develop components that automate vital requests for a number of medical services. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaClinicals Product team, you may have the...
Software Engineering/QA
Watertown
We are looking for an Integration Design Associate to join our Integration Services team. You will act as a consultant to our prospective and existing clients through engaging in collaborative discussions about the benefits of our cloud-based platform and integration capabilities. But enough about us; lets talk about you. Are you passionate about problem-solving and eager to partner with clients to build a network? Does energizing cross-functional teams around problems and using data to identify solutions sound interesting? If so, we would love to hear from you! Job...
UX & Design
Watertown
athenahealth is looking for a Lead Software Engineer to join our Platform experience team in Watertown, MA. This energetic individual will help scale our identity and access management platform to the next level which currently serves a few millions of users. The Team: The Platform organization at Athenahealth is looking for a new member for their Identity Services team. This team is focused on becoming the universal identity and access management provider for healthcare. The global login for all healthcare users and applications. Enable access across practices, EHRs, diverse health...
Software Engineering/QA
Watertown
We are looking for a Manager of Engineering to join our AthenaNet Environments and Stability (AES) zone within our Engineering Enablement team. Your job will be to build and develop your team while effectively delivering on the needs of your fellow engineers. As an Manager on AES, you will have the opportunity to work with a broad range of teams working on nearly all product components and workflows in athenaNet. Additionally, youll be able to build connections with Platform and IaaS divisions, with whom we work closely. But enough about us; lets talk about you....
Software Engineering/QA
Watertown
**Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME ** We are looking for a Principal Site Reliability Engineer to join our Cloud Engineering team within our Infrastructure as a Service division. IaaS ensures the continuous availability of the technologies and systems that are the foundation of athenahealths services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an...
Software Engineering/QA
Watertown
We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an ever-...
Customer Success
Watertown
We are looking for a Software Architect to lead our Interoperability Zone within the Platform Services Engineering organization. Virtually everyone in America has seen the effects of the healthcare industrys struggles to allow data to flow successfully between systems, when crucial information or test results arent available to the medical provider who needs it. This in turn is deeply challenging for any healthcare innovator as they try to connect to the data, they need to improve their patients health. Your job will be to help us leverage the broadest SaaS-based system in healthcare with...
Software Engineering/QA
Watertown
**Can work 100% remote, or out of any of our major offices (Watertown, MA; Austin, TX; Atlanta, GA.; Burlington, VT; Belfast, ME ** Director of Logging and Monitoring, IaaS We are looking for a Director of Logging and Monitoring to join our Infrastructure as a Service division. You will be partnering with senior business executives and product leadership to do great things. Ultimately your work will focus on improving Monitoring and loggingperformance across all athenahealth Private and Public Clouds. But enough about us, lets talk about...
Software Engineering/QA
Watertown
We are looking for a Lead Data Engineer to join our Enterprise Business Applications team. You will fill a critical role on the Enterprise Data & Analytics team where you will be responsible for maximizing the value of the enterprise data platform on behalf of business stakeholders. Your job will be to drive product design and deployment of products and features for internal departments and teams. But enough about us; lets talk about you. If you are excited about working within a scrum team defining and writing user stories, prioritizing product backlogs, and making trade off...
Software Engineering/QA
Watertown
We are looking for a Senior Associate to join our Integration Program Management Core Zone, within our Integration Services division. Your job will be to collaborate cross-functionally with both client facing and product development teams to implement and support interface functionality for our ambulatory clients. But enough about us, lets talk about you: You are organized, detail-oriented and have strong problem-solving skills. You are proactive and motivated to improve processes and deliver a quality experience for athenahealths clients. You are not afraid to get technical...
HR, Finance, & Operations
Watertown
We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an ever-...
Customer Success
Watertown
We are looking for a Service Integrity Manager to join our Technology Enabled Services division. You will be responsible for managing a team within a Service Integrity function that aligns with one of athenahealths core services: Denials Management. You will set initiatives that deliver scale and optimization to our core services achieved by redesigning business processes and applying automation in pursuit of scale, accuracy, and efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of...
Customer Success
Watertown
We are looking for a Technical Implementation Business Analyst to join our Claim Readiness team within our Technology Enabled Services division. You will be part of the team responsible for ensuring the successful implementation of a new billing rules system within athenaHealth. Your job will be to be part of an international, cross-functional team to ensure the successful implementation of billing rules within the new system. But enough about us; lets talk about you. You are an analytical technically-minded individual with superior attention to details. You can process and resolve complex...
HR, Finance, & Operations
Watertown
We are looking for an Associate to join our Claim Readiness team within our Technology Enabled Services division. Your job will be to proactively identify and transform payer requirements, internal insights, and data trends into business logic our development team will utilize to grow and curate athenas library of insurance billing rules. But enough about us; lets talk about you. You are an analytical thinker who thrives on optimizing process and product to maximize client value and operational efficiency. You are someone who demonstrates excellent communication skills and has a keen...
HR, Finance, & Operations
Watertown
We are looking for a Manager of Engineering to join our athenaCollector team within our Core Products division. Your job will be to build and develop your team while effectively delivering on product releases. With the athenaCollector product we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. As an Manager on the team, you may have the opportunity to work on a broad range of product components with the technical knowledge of the product line in terms of architecture, tech stack, dependencies, scale and performance for...
Software Engineering/QA
Watertown
We are looking for a Principal Infrastructure Developer to join our Infrastructure team within our Cloud Engineering & Operations division. CE&O ensures the continuous availability of the technologies and systems that are the foundation of athenahealths services. We are building out a new and modern private cloud using the vRealize platform to enable our engineers to rapidly deploy and manage thousands of virtual workloads at scale. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining...
Software Engineering/QA
Watertown
We are looking for a Senior Designer to join our Claim & Invoice team within our flagship clinical practice revenue cycle management (RCM) product, athenaCollector. In this role, youll work closely with both users and cross-functional teams to define, design and test billing staff and billing manager workflows that help users process, review, troubleshoot, resubmit, and appeal medical claims as a part of our broader RCM product offering. You have an eye for design, and the ability to spot small details that others might miss. You love digging into meaty, complex...
UX & Design
Watertown
We are looking for a Senior Software Engineer to join our Collector team within our Core Services Engineering organization. In Collector, we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaCollector Product team, you have the opportunity to...
Software Engineering/QA
Watertown
We are looking for a People Manager to join our Claim Readiness team within our Technology Enabled Services division. Your job will be to maximize the value of athenas billing rules to healthcare providers by overseeing, improving upon, and designing the workflows and initiatives Claim Readiness uses to ensure accurate and comprehensive coverage of billing requirements. But enough about us, let us talk about you. You are an analytical, technically-minded, driven individual with the ability to confidently partner with stakeholders to prevent billing issues and improve customer outcomes....
HR, Finance, & Operations
Watertown
We are looking for a People Manager to join our Claim Readiness team within our Technology Enabled Services division. Your job will be to ensure that athenaNets claims data is effectively and efficiently leveraged to deliver industry leading billing rules that generate superior billing outcomes for healthcare providers. The role combines technical expertise in data analysis and metric definition with the management acumen required to lead a team of talented data analysts supporting a broad, complex product. But enough about us, let us talk about you. You have a passion for building...
HR, Finance, & Operations
Watertown
We are looking for a Payer Knowledge Associate to join our Payer Knowledge Services team within our Tech Enabled Services division. Your job will be to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. But enough about us; lets talk about you. You like to learn about key healthcare industry players and trends at both macro and micro levels. You like to be the gatekeeper of the research and knowledge gained and disseminate amongst your stakeholders in order to help support changes across athenas services to ensure...
Customer Success
Watertown
The Lead Software Engineer- Office 365 is responsible for development and integration of athenahealths employee collaboration applications by partnering with business process owners and technology team members. This person will be part of a multidisciplinary team charged with implementing enterprise business applications for athenahealth You are an experienced, high-energy, detail-oriented Software Engineer with experience in a high-tech software company. You have a background in enterprise business application design and implementation. You have strong attention to detail with a...
Software Engineering/QA
Watertown
We are looking for an Associate to join our Ambulatory Integration Build team within our Integration Services division. Your job will be to collaborate cross-functionally with both client facing and product development teams to implement and support interface functionality for our ambulatory clients. But enough about us, lets talk about you. You are proactive and motivated to improve processes and deliver a quality experience for our clients You are not afraid to get technical. Enjoy being exposed to various layers of technical integration components. (HL7, networking...
Software Engineering/QA
Watertown
We are looking for a Director, Product Manager to join our Product Manager team within our Clinicals division. In this role, you will be working with Product and Service Leaders to establish the product vision; engaging with the customer base to identify and represent the users of the product; setting the priorities for development resource allocation; and helping to manage the direction of scrum teams. The Director of Product Management for Medication Management is the product leader with responsibility for the Medication Management product strategy and team development. Your team will be...
Product Management
Watertown
We are looking for a Principal Software Engineer with React expertise to join our athenaCollector team in our Core Product Engineering group. With the athenaCollector product we diligently manage our clients revenue cycle so that doctors can focus on what matters: their patients. You will apply your technical skills towards allowing doctors to be doctors so that they are able to spend more time doing what they do best: provide patient care. But enough about us; lets talk about you. You are a Principal developer with experience building full stack web applications, preferably in...
Software Engineering/QA
Watertown
We are looking for Sales Development Representatives across all sales segments within our Sales division. Your job will be to help strategically generate leads for Sales Executives to help grow our pipeline. But enough about us; lets talk about you. You are an action oriented individual who is able to shift on the fly based on changing needs or priorities . You are a continuous learner who enjoys keeping up to date with trends happening in the industry to help guide your work. You are comfortable taking on the unknown but also sharing your opinions and recommendations when working to find...
Sales & Business Development
Watertown
athenahealth is on a growth trajectory and scaling our Technology Enabled Services. Reporting to the SVP Tech Enabled Services, the Vice President of Front End RCM will help lead athenahealths expansion of Ambulatory Revenue Cycle Management Services, building on an existing operation that today processes 250M claims annually, collecting over $40B, on behalf of over 100,000 providers. He or she will be responsible for driving innovative solutions and strategy that are the foundation of a successful launch of End to End Revenue Cycle Services. The executive will lead a global team of direct...
HR, Finance, & Operations
Watertown
We are looking for a Corporate Counsel to join our Legal team. Your job will be to provide ongoing commercial legal advice and support to the sales, product, marketing, account management and business development teams. But enough about us; lets talk about you. You are a self-motivated, measured and business-minded transactional attorney with at least two years of experience. You are comfortable raising difficult issues to make sure theyre addressed, and you are a clear and concise communicator. The Team: Our Legal team is a group of 20 proactive professionals who work hand-in-...
HR, Finance, & Operations
Watertown
We are looking for an Associate to join our Ambulatory Integration Build team within our Integration Services division. Your job will be to collaborate cross-functionally with both client facing and product development teams to implement and support interface functionality for our ambulatory clients. But enough about us, lets talk about you. You are proactive and motivated to improve processes and deliver a quality experience for our clients You are not afraid to get technical. Enjoy being exposed to various layers of technical integration components. (HL7, networking...
Software Engineering/QA
Watertown
We are looking for an Software Architect to join our athenaCollector team within our Core Services Engineering organization. In athenaCollector we build technology solutions that automate revenue lifecycle management. This team is innovative, passionate, and driven by our mission to help make an impact by simplifying complex administrative task, so medical practices can devote resources to patients. But enough about us; lets talk about you. You are an Software Architect. You will lead the technical strategy and vision of our Claim and Invoice zone...
Software Engineering/QA
Watertown
We are looking for a Lead Designer to join our Claim & Invoice team within our flagship clinical practice revenue cycle management (RCM) product, athenaCollector. In this role, youll work closely with both users and cross-functional teams to define, design and test workflows that help clinical and administrative users create, process, review, and submit prior authorizations and referrals as a part of our broader RCM product offering. You have an eye for design, and the ability to spot small details that others might miss. You love digging into meaty, complex...
UX & Design
Watertown
We are looking for a Technical Operations Analytics Associate to join our Claim Readiness team within our Technology Enabled Services division. Your job will be to deliver and execute business solutions by providing business insight via data and reporting. But enough about us; lets talk about you. You are you are a strong analytical problem solver and an excellent communicator. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You can manage and influence project teams to action, balancing...
HR, Finance, & Operations
Watertown
We are looking for a Lead Software Engineer to join our Collector team within our Core Services Engineering organization. In Collector, we diligently manage our clients revenue cycle so that doctors can focus on what matters: patients. But enough about us; lets talk about you. You are a developer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space. As an engineer on the athenaCollector Product team, you have the opportunity...
Software Engineering/QA
Watertown
We are looking for a Senior Software Engineer to join athenaClinicals product team to develop our expanding telehealth features. COVID-19 is changing how the world of healthcare operates now and in the future. You will have a direct impact on patient care as telehealth plays a much larger role in healthcare. Our telehealth features allow us to deliver technology that allows doctors to be doctors so that they can spend more time doing what they do best: provide patient care. But enough about us; lets talk about you. You are a developer with experience building full stack web...
Software Engineering/QA
Watertown
We are looking for an Engineer to join our athenaClinicals product team to develop our expanding telehealth features. COVID-19 is changing how the world of healthcare operates now and in the future. You will have a direct impact on patient care as telehealth plays a much larger role in healthcare. Our telehealth features allow us to deliver technology that allows doctors to be doctors so that they can spend more time doing what they do best: provide patient care. But enough about us; lets talk about you. You are a developer with experience building full stack web applications. You are...
Software Engineering/QA
Watertown
We are looking for a Lead Engineer to join our athenaClinicals product team to develop our expanding telehealth features. COVID-19 is changing how the world of healthcare operates now and in the future. You will have a direct impact on patient care as telehealth plays a much larger role in healthcare. Our telehealth features allow us to deliver technology that allows doctors to be doctors so that they can spend more time doing what they do best: provide patient care. But enough about us; lets talk about you. You are a developer with experience building full stack web applications,...
Software Engineering/QA
Watertown
We are looking for a Platform Program Manager to manage the delivery of integration solutions for customers taking advantage of our emerging integration capabilities. In this role, the individual will partner with key internal and external stakeholders and ensure tangible value is created by managing the implementation of integration solutions for our customer base. Specifically, it will be essential for the person in this role to work closely with teams from Sales, Solution Design, Customer Success and Product in addition to integration specific teams. The Integration Program Manager will...
HR, Finance, & Operations
Watertown
Position Summary: The senior manager of marketing planning & key projects leads the marketing planning discipline and team across segments and products and drives the rhythm of the business for the marketing organization. The role facilitates the annual marketing planning process; ensures alignment of the annual marketing plan with sales, financial and product plans; incorporates marketing-related measurement into the plan; develops a quarterly business reviews with business stakeholders; leads strategic projects for the organization; and ensures the allocation of resources to...
Marketing
Watertown
The Senior Manager, Business Analytics & Insight is responsible for leading delivery and governance of performance analytics and strategic planning in support of key corporate targets owned by the athenahealth Executive Leadership Team (ELT), and in support of the Board of Directors (BoD). The Senior Manager is tasked with identifying opportunities to create new or improve existing KPIs and reporting packages to enable visibility into - as well as accountability for - drivers of key corporate metrics (ie sales, attrition, revenue). The Senior Manager partners with key stakeholders across...
HR, Finance, & Operations
Watertown
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a highly motivated individual with passion for improving healthcare and doing the right thing for Athena. The Business Analytics & Insight Associate is responsible for developing and supporting performance analytics and corporate planning in support of key business and operations leaders across divisions at athenahealth. The Associate is tasked with defining, building and delivering reporting on key performance indicators (KPIs) that support a...
HR, Finance, & Operations
Watertown
We are seeking a Senior Software Engineer to make critical improvements to the Population Health app/data layer. You will collaborate closely with a team of full stack software developers and an Architect to deliver highly valued solutions to our clients. Join a growing and mission critical team to define a new generation of development processes, tools, and infrastructure to accelerate development efficiency and product scalability for the Population Health Management platform. This is an opportunity to work on the front and back-end -- but with client-facing impact Contributions to...
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
The Revenue Operations Associate will primarily be responsible for performing billing processes which include contract review, order entry, bill creation and distribution, revenue scheduling, customer care and financial reporting. This person will work closely with Sales/Sales Operations, Legal, Customer Success, EBA and the Finance team to drive best practices for athenas Billing/Revenue Operations team. The Team: Our Accounts Receivable team works cross functionally to ensure accurate and timely invoicing. They also work to continually drive process improvement, leading to client...
HR, Finance, & Operations
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Software Engineer to join our Engineering Services team within our Engineering division. Your job will be to contribute to accurate, unambiguous technical design specifications to the appropriate detail and deliver customer value in the form of high-quality software components and services. But enough about us; lets talk about you. You are a software engineer with experience building full stack web applications, preferably in public and private cloud environments. You are an excellent communicator that is capable of quickly picking up the complicated healthcare space....
Software Engineering/QA
Watertown
We are looking for a Senior Billing Operations Associate to join our Accounts Receivable team within our Finance division. Your job will be performing billing and AR related processes which include contract review, order entry, bill creation and distribution, revenue scheduling, customer care and financial reporting. But enough about us; lets talk about you. You are a team player who possessed the ability to prioritize multiple initiatives and activities in a fast-paced, exciting environment. The Team: Our Accounts Receivable team works cross functionally to ensure accurate and...
HR, Finance, & Operations
Watertown
We are looking for a Principal Software Engineer to join our Clinicals team within our Core Services Engineering organization. Our athenaClinicals team builds code that matters, working on the beating heart of doctors workflows that is used by over 100,000 healthcare providers daily. We build the interface that makes the interactions between these providers and the electronic health record as seamless as possible, and elevates what the doctor needs to see, when they need to see it. This team is innovative, passionate, and driven by our mission to...
Software Engineering/QA
Watertown
We are looking for a Product Analytics Analyst to join our team to enable data-driven decisions and improvements in the athenahealth product suite. You will need technical expertise in data extraction, data analysis, and metric definition in order to make recommendations that drive meaningful business outcomes. Your job will be to partner with Product Management in identifying opportunities for product improvement; scoping impact of product decisions on clients; informing backlog prioritization through research & investigation; and building & monitoring effective release metrics and...
Analytics & Data Science
Watertown
We are looking for an UX Designer to join the Longitudinal Care team within our Clinicals division. Your job will be to contribute UX expertise to the design and delivery lifecycle within the Care Management vertical with opportunities to contribute to discovery and definition. But enough about us, lets talk about you. You are passionate about design, informed by user-centered research. Your design talent spans conceptual modeling to look-and-feel, from prototyping to screen layout. You are methodical in documenting your thinking, bringing team members with you on your journey. You enjoy...
UX & Design
Watertown
The Team: We are seeking a Sales Development Representative to join the Enterprise Sales Team. The primary function of this role will be to partner with Enterprise Sales Executives, drive and nurture prospect engagement, and assist in the sales cycle of athenahealths full portfolio. This role requires strategic and strong critical thinking skills in order to gain access to executives at multi-billion-dollar healthcare organizations. You will receive unique mentor experience partnering 1-to-1 with enterprise-level sale executives. Job Responsibilities 70% Outreach...
Sales & Business Development
Watertown
We are looking for a Lead Engineer to join the Developer Software Services team within our Engineering Enablement organization. We deliver the tools and systems that scale the effectiveness of engineering so that developers can spend more time doing what they do best: provide product features to our end users to unleash our collective potential to transform healthcare. But enough about us; lets talk about you. You are a developer with the experience and a passion for building tools, systems, and defining best practices to unleash the full potential of your development peers. You are an...
Software Engineering/QA
Watertown
We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you. You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an ever-...
Customer Success
Watertown
We are seeking a Senior Software Engineer to make critical improvements to the Population Health app/data layer. You will collaborate closely with a team of full stack software developers and an Architect to deliver highly valued solutions to our clients. Join a growing and mission critical team to define a new generation of development processes, tools, and infrastructure to accelerate development efficiency and product scalability for the Population Health Management platform. This is an opportunity to work on the front and back-end -- but with client-facing impact Technical Execution...
Software Engineering/QA
Watertown
athenahealth is looking for a Software Engineer to join our Platform experience team in Watertown, MA. This energetic individual will help scale our identity and access management platform to the next level which currently serves a few millions of users. The Team: The Platform organization at Athenahealth is looking for a new member for their Identity Services team. This team is focused on becoming the universal identity and access management provider for healthcare. The global login for all healthcare users and applications. Enable access across practices, EHRs, diverse health...
Software Engineering/QA
Watertown
We are looking for a Project Associate to join our OnSite Implementation team within our Customer Success division. Your job will be to support the client and internal teams on athenaNet implementation projects. But enough about us; lets talk about you. You are consultative and can manage multiple clients and projects at once. You show your resourcefulness by finding creative ways to execute, even when theres not a predetermined path to follow. Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and others can...
Customer Success
Watertown
We are seeking a Senior Software Engineer to make critical improvements to the Population Health app/data layer. You will collaborate closely with a team of full stack software developers and an Architect to deliver highly valued solutions to our clients. Join a growing and mission critical team to define a new generation of development processes, tools, and infrastructure to accelerate development efficiency and product scalability for the Population Health Management platform. This is an opportunity to work on the front and back-end -- but with client-facing impact Technical Execution...
Software Engineering/QA

Our culture is our people

Our purpose is ambitious: to break down the walls the healthcare industry puts up. So our culture is rooted in that drive to push boundaries.

We can’t meet that goal without passionate, intelligent, innovative employees. And we believe that an environment that welcomes, develops, and promotes all employees is crucial for reaching that goal.

 
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Career development and growth

We encourage your professional curiosity and provide ample tools to grow and develop your career. We know career “success” looks different to everyone and we provide the resources you need to get there.

We’re also dedicated to an environment where every employee not only feels supported, but also like they are a part of our success. We encourage new ideas, thoughts, and feedback from all levels of the organization since we are all on the journey to transform healthcare together.

 
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Diversity and inclusion

athenahealth today serves more than 160,000 medical providers who in turn take care of more than 10% of the U.S. population. Our clients and their patients cover every inch of America’s vast range of diversity. To serve them to our highest potential, it is crucially important that our workforce reflect that same diversity.

To support our diverse workforce and our inclusive culture, we support five Employee Resource Groups (ERGs): the athenaDiversity Council, athenaEnabled, athenaParents, athenaProud, and the Women’s Leadership Forum (WLF). Each of our ERGs provides programming to create community among each affinity group. For example, through the WLF, athenahealth partners with the Lean In organization and supports peer groups open to all employees that meet regularly to learn, support, and grow together.

 
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Work perks

Here at athenahealth, we want our employees to enjoy their workplace, feel a sense of community, and have fun while they do it. We have many ways to get involved in our athena culture from extra-curricular activities around campus or volunteering in the community through our athenaGives program.

 

Olivia Adams
Lead Member Of Technical Staff

“I enjoy working at athenahealth because I am making something that matters.  My passion isn’t writing code - it’s what writing code enables me to do, which is make something for other people.  And there’s no nobler cause than healthcare.”

 

Sherry Cheuk
Product Operations Manager

“athenahealth has a mission to transform healthcare, which is something I really admire.  Every company out there is trying to grow, but I think our focus on making an impact and delivering value is really powerful.  Our work is about improving people’s lives.”
 

311 Arsenal Street
Watertown, MA 02472

Blog

October 16, 2019
Design the right thing: how Concept Validation’s little videos & lightweight metrics help athenahealth validate concepts earlier in designBy Joanna Engelhardt & Aaron Powersathenahealth provides network-enabled services for healthcare and point-of-care mobile apps to drive clinical and financial results for its hospital and ambulatory clientsFor many designs, the first time customers see a concept is in a usability test of a complete prototype — getting feedback from users earl...
April 12, 2019
In graduate school, I learned usability testing in a very formal, considered way. Tests were planned over the course of weeks, recruiting was handled by a third-party, and test reports were lengthy Powerpoint decks with dozens of issues rated by severity.Then I graduated, and joined an Agile product team as a UX team of one. There was no way they would deal with a lengthy Powerpoint presentation, or dozens of issues. So, I developed a format for lean test reporting, which enabled me to plan, exe...
April 3, 2019
Measuring the financial impact of UX in two enterprise organizationsBy Aaron Powers, JonDelina ‘JD’ Buckley, and Yookyoung KimBased on an article originally published on UXmatters, January 7th, 2019Two enterprises in vastly different industries have used statistical models to compare the impact of usability on financial metrics: athenahealth, a healthcare-technology company, and a Fortune-500 human capital–management (HCM) company. If you want to adapt this model, here are some suggestion...
December 10, 2018
by Sarah Lukachko and Cathy LeamyDuring this year’s athenahealth UX retreat, the team came together for two days of intensive learning and laid-back camaraderie to power our commitment to redesigning healthcare. Colleagues in India converged on Bengaluru, while team members from Austin and Boston convened in our headquarters on the Charles River. That’s almost 100 people — UX researchers, designers, engineers, writers — fully focused on advancing the practices of user experience...
October 31, 2018
As designers, we like to think of ourselves as makers. When we’re working on large, wicked problems, the challenge is that “making” is no longer a solo endeavor; it’s something that requires a lot of people and functionality to make happen. This can leave designers feeling like we’ve had to compromise our standards to appease business or development stakeholders. It also inadvertently creates an us-versus-them mentality that actually makes it less likely that we’ll be successful in m...