Be a participant and not an obstacle to finding truth
Build strong listening skills. Build emotional fortitude to “stomach” Truth and Truth-finding process. Be aware of your own biases. Always have integrity and intellectual honesty.
Participate constructively in problem solving
Don’t worry about looking good; interact with substance. Speak when you have value to add, not just to air low-confidence opinions. Exercise your right to question and flag potential misalignment. Over communicate; always document complex decisions.
Learn to accept and love your own mistakes
Mistakes are opportunities to learn and grow. Accept and give feedback. Hold each other and yourself accountable. Build skills to “own” your mistakes: honesty, humbleness, fortitude, resiliency.
We are a team that is customer focused
Pay attention to competitors but be obsessed with our customers. Listen to customers but build solutions for their “future state”. Serving our customers well requires our company to be healthy.
You are expected to have execution excellence
The team has clear and prioritized goals. Each team member fully follows through. Team members perform at a high level and hold each other accountable. The team recognizes mistakes, adjusts course, and improves quickly.
You are expected to improve and grow
Learn your strengths and weaknesses and play to your strength. Help other team members see their strength and weaknesses because you care. To be part of an “A” team, you need to be an “A” player. Go direct when discussing people.
Being 'best' means going that extra mile
In enterprise software, it’s better to be the best than be the first. Have zero shame in copying the best ideas out there. There are no traffic jams on the extra miles.