101 - 250 employees
Series B
Enterprise Software / SaaS

ALICE Company Overview

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.’s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

Jobs at ALICE

5 Jobs Listed
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Boston (Remote)
About the Role: We are looking for a stellar individual contributor seller with relationships with mid-sized and large hotel brands and management companies to help scale our enterprise business. The Senior Director of Enterprise Sales will be responsible for growing the business hotel groups with 25+ hotels. Specific target accounts will be dependent on relationships and geography of the seller. Responsibilities: Adding new groups to the ALICE platform Opening new markets through sales to mid-sized hotel groups, with a focus on North America. Attending conferences and events to represent...
Sales & Business Development
Philadelphia (Remote)
About the Role:In the role of Sales Director, youll be a key member of the sales team helping to scale ALICE into new markets within the US. Youll report into the VP of Sales and will be responsible for closing new business with hotels as well as mid-sized and large hotel groups within a given market. An ideal candidate will have an existing network of hotel executives, a proven track record of surpassing sales goals and a stellar reputation within the industry. We are a highly motivated, diverse, and thoughtful group rapidly growing to disrupt an industry. If you're...
Sales & Business Development
Boston (Remote)
About the Role We are looking for a Sales Engineer with a passion for selling technology solutions to senior executives in the hotel industry. You will be responsible for selling into new prospects, in conjunction with our Enterprise and Field Sellers, as well as handling upsells to existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success. Responsibilities ...
Sales & Business Development
Boston (Remote)
About the Role We are looking for a Sales Operations Manager with a passion for selling technology solutions to senior executives in the hotel industry. As a Sales Operations Manager you will be part of our Sales team and responsible for providing operational day-to-day support with ownership of our CRM (Salesforce). You will create reports for Sales Directors and Customer Success Managers, as well as monthly reports for C-Level executives.You will ensure use of consistent Sales KPI definitions across the company. Moreover, you will work with Finance, HR, and Sales to...
Sales & Business Development
New York
About the Role: We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of.(window.NREUM||(NREUM={})).loader_config={licenseKey:"7232591015",applicationID:"17524135"};window.NREUM||(NREUM={}),__nr_require=function(n,e,t){function r(t){if(!e[t]){var i=e[t]={exports:{}};n[t][0].call(i.exports,function(e){var i=n[t][1][e];return r(i||e)},i,i....
Product Management
104 W 27th St
New York, NY 10001
Boston (Remote), MA
Philadelphia (Remote), MA

Alice Culture


Like the industry we serve, hospitality is one of our core values. We continually aim to anticipate needs, build empathy, be generous, and most of all, be genuine. We believe it’s important to act with integrity and to build relationships with the people around us.
  • Be hospitable
  • Be humble and lighthearted
  • Act with integrity
  • Build relationships


We're passionate about our work and this passion means to not wait to be told to act, seize opportunities and find ways to have impact. We are in a path of consistent improvement and constant curiosity.
  • Be a self-starter
  • Have grit and get sh•t done
  • Continuously improve
  • Be curious


We are people with strong ideas but know how and when to let them go for the team to move forward together. We always give feedback from a place of care and support as everyone should be offered the chance to improve. We are kind but candid.
  • Have a strong idea loosely held
  • Act like an owner
  • Play like a team, think like a coach
  • Be hard on the problem, soft on people

Alice Culture


November 1, 2019
Halloween has arrived at ALICE and not just in our New York office! Having a distributed, global team means Halloween is celebrated both in our offices and virtually around the world....
October 22, 2019
ALICE Town Hall is our quarterly kick off event that we have held since we started in 2013. ALICE’s Town Hall to kick off Q4 of 2019 included our normal Founder’s presentation and then a team outing. ...
September 5, 2019
Camp Success 2019 ...
September 4, 2019
Alan Levitt is on our L2 Support team at ALICE. Joining ALICE in 2016, Alan has had the unique opportunity to work with all departments within ALICE, before moving into his current role as an L2 Support Engineer....
July 19, 2019
What is ALICE Town Hall?...