101 - 250 employees
Series B
B2B
Communications
Enterprise Software / SaaS

ALICE Company Overview

By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools.

The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API.

Jobs at ALICE

 
13 Jobs Listed
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New York
About the Role ALICE is seeking a Product Design Lead to help us take our product experience to the next level. You will work closely with product managers, engineers and QA to build new features, identify improvements in current products and ensure were delivering quality and delightful experiences to our customers. You are passionate about designing beautiful and usable interfaces and have great attention to detail. You are able to and love delivering high-quality, pixel perfect designs. You have a product and customer oriented mindset who sees technology as a tool to...
UX & Design
New York
About the Role ALICE is seeking an experiencedUser Researcher to grow our User Research and Usability Testing functions. You will play a key role in planning, strategizing and executing user research to support our Product Team to achieve informed strategic decisions. You will work with Designers and Product Managers conducting user testing, gathering quantitative and qualitative data, validating designs and developing user empathy throughout the company. You are passionate about deeply understanding users and have a mix of empathy and analytical thinking...
UX & Design
New York
About the Role: The role of the Release Manager is to assist in the planning, execution, and finalization of releases according the Release Management Policy and Lifecycle. Organize, direct, and manage activities for building and maintaining releases for their promotion to the production environment. Communicate and manage team expectations, including Agile teams, Product Managers and the Business. Primary Responsibilities Provide leadership, direction and...
Software Engineering/QA
New York
About the Role: We are looking to hire a Test Automation Engineer to establish and execute on a vision for testing at ALICE. You will bring in automation in every part of the product including Web, iOS, Android, and our REST API. This is a holistic role with the potential to make a massive impact on the operations of a fast growing company. The automation involves a broad spectrum of test automation such as regression, functional, load, capacity and more. We seek highly motivated engineers that thrive on solving complex problems and wearing multiple hats. Testing Stack:...
Software Engineering/QA
New York
About the role As a Customer Success Manager, you will work with our clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partners to achieve a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. A desire to immerse...
Customer Success
New York
About the Role: ALICE is a growing startup serving 2k+ hotels all over the world with a global team of 140 staff spread across 16 countries. Our mission is to help businesses deliver exceptional hospitality with a focus on hotels. We do this by partnering with the world's best hoteliers to build a product that lets them do their best work. We take on the challenge of running the day to day tasks of every department in a hotel through a unified platform. We are looking for a Director of DevOps to lead a group of high-performing and globally distributed DevOps engineers. The...
Software Engineering/QA
New York
About the Role: As a Customer Success Specialist, you will work with our Customer Success Managers to support customers. This is a customer-facing role requiring strong empathy for users. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you well. As a career path, Specialists typically transition into Customer Success Managers with experience. Responsibilities: Be an ALICE product expert Responsible for the setup...
Customer Success
New York
About the Role: We are looking for a DevOps Engineer to work on our Development Operations. The DevOps Engineer will work on our entire AWS infrastructure and allow us to scale. Our stack is: - Groovy and Grails- Webserver: Tomcat- Database: MySQL DB (AWS RDS)- ElasticSearch- Redis You will design and develop scalable methods of building, deploying, and supporting our enterprise application services across our infrastructure in AWS.You will be working with our configuration management solution (Ansible), our monitoring/alerting infrastructure (New Relic, Icinga, Cloudwatch), continue...
Software Engineering/QA
New York
About the Role: What drives you to accomplish your goals? What is the vision of the team you want to join? How can we help you realize your creative and analytical potential? We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of. We are looking for a powerful product-minded Engineer to help the team build the next generation of...
Software Engineering/QA
New York
About the Role: ALICE is a growing startup serving 2k+ hotels all over the world with a global team of 140 staff spread across 16 countries. Our mission is to help businesses deliver exceptional hospitality with a focus on hotels. We do this by partnering with the world's best hoteliers to build a product that lets them do their best work. We take on the challenge of running the day to day tasks of every department in a hotel through a unified platform. We are looking for a Software Architect to drive the next generation of ALICE products and their technical architecture....
Software Engineering/QA
New York
About the Role: What drives you to accomplish your goals? What is the vision of the team you want to join? How can we help you realize your creative and analytical potential? We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of. We are looking for a powerful product-minded Senior Back End Java Engineer to help the team...
Software Engineering/QA
New York
About the Role: What drives you to accomplish your goals? What is the vision of the team you want to join? How can we help you realize your creative and analytical potential? We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of. ALICE is looking for an Associate Product Manager to become an expert on the market and our customers,...
Product Management
New York
About the Role: What drives you to accomplish your goals? What is the vision of the team you want to join? How can we help you realize your creative and analytical potential? We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of. We are looking for a PM to drive the next generation of ALICE products. The PM role operates across the...
Product Management
104 W 27th St
New York, NY 10001

Alice Culture

HOW WE ARE

Like the industry we serve, hospitality is one of our core values. We continually aim to anticipate needs, build empathy, be generous, and most of all, be genuine. We believe it’s important to act with integrity and to build relationships with the people around us.
  • Be hospitable
  • Be humble and lighthearted
  • Act with integrity
  • Build relationships

HOW WE WORK

We're passionate about our work and this passion means to not wait to be told to act, seize opportunities and find ways to have impact. We are in a path of consistent improvement and constant curiosity.
  • Be a self-starter
  • Have grit and get sh•t done
  • Continuously improve
  • Be curious

HOW WE TEAM

We are people with strong ideas but know how and when to let them go for the team to move forward together. We always give feedback from a place of care and support as everyone should be offered the chance to improve. We are kind but candid.
  • Have a strong idea loosely held
  • Act like an owner
  • Play like a team, think like a coach
  • Be hard on the problem, soft on people

Alice Culture

Read About Us

Blog

July 19, 2019
What is ALICE Town Hall?...
June 27, 2019
ALICE welcomes Dharma Subramanian as VP of Product. Dharma joins the team at a pivotal time, as the Product department goes through a period of strategic growth and Agile transformation. His role will focus on all aspects of product management and expansion of the team as well as working with senior leadership to create and implement strategic product decisions. As ALICE is moving to Agile/Scrum, Dharma will also drive this transformation through the lens of product....
June 18, 2019
Two of the reasons why ALICE continues to set itself apart from competition are our strong values and the foundation we have built using our values for our remote workforce....
June 12, 2019
Since ALICE was founded in 2013, our internship program has always been very special to us. We have welcomed interns each summer and this week we are excited to welcome our 2019 summer internship class!...
May 29, 2019
Jesus Aguilera is one of our Engineering Managers on ALICE's Engineering team. Jesus is originally from Venezuela and has been living in Bogota, Colombia for the past five years. He joined ALICE in August 2018 and has since been working remotely with our team. Because he’s been working for ALICE remotely, he has been able to travel to different countries and pursue one of his favorite hobbies, surfing....