SmartBear Software

SmartBear Software

One million software pros use our tools to ensure quality and performance of mobile, desktop, Web & cloud-based apps.

100 Cummings Center, Suite 234N
Beverly, MA 01915

1,000,000+ developers, testers and operations professionals use SmartBear tools to ensure the quality and performance of their APIs, desktop, mobile, Web and cloud-based applications. SmartBear products are easy to use and deploy, are affordable and available for trial at the website.

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Blog Posts

Working with Hypermedia APIs
Thursday, September 11, 2014
You have probably used APIs (application programming interfaces) of all sorts when creating applications. It doesn’t matter what the platform is, developers generally have to work with APIs to get...
User Experience Is Bigger Than Data
Wednesday, September 10, 2014
In a recent previous post,Why Today’s APM Solutions Aren’t Optimized for DevOps, I discussed the odd contradiction I’ve been noticing lately in the APM marketplace.  Fragmented approaches.
Synthetic Vs Real Application Monitoring: Why You Need Both
Thursday, September 4, 2014
In order to properly manage your applications and user experience you need to start with monitoring them.  Application monitoring is evolving—from its beginnings of simply pinging a server to see if..
Madden NFL’s ‘Tiny Titan’ Looms Large for Manual Testers
Wednesday, September 3, 2014
Organizations are often caught in a catch-22 situation while striking a balance between manual and automated testing. Many believe that automating as many tests cases as possible will help them test..
Avoid a DDoS Attack with API Testing
Tuesday, September 2, 2014
Earlier this year I gave a talk to a great audience in Denver at a GlueCon conference.  The topic was on preventing malicious hacking attacks on your APIs.  While the talk mainly focused on scenarios.
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Meet Our Management Team

Bryan Semple

A 20+ year high-tech veteran, Bryan has spent the last 11 years working in datacenter infrastructure and operations companies.

Semple comes to SmartBear from Dell where he worked for the CMO of Dell Software Group to expand high velocity sales and marketing processes across the Dell software portfolio. He joined Dell after the acquisition of VKernel, where he served as CMO. At VKernel, Semple developed and expanded a try/buy download model that grew the business 100% and help lead to the company’s successful acquisition by Quest Software, then Dell.

Bryan holds a BS in Systems Engineering from the US Naval Academy and an MBA from Stanford University. He blogs on measuring marketing effectiveness at and has published a book on the topic titled “Digital CMO’s Guide to Marketing Measurement - Think Like a Submariner For Operational Success” available from Amazon.

Diane Albano
EVP APM & International Sales

Diane’s impressive academic and professional credentials span more than 30 years. She has led numerous high performance sales teams at every level, including Deltek Inc., SoundBite Communications, Workscape Inc., Fast (a subsidiary of Microsoft), Progress Software, Thomson NETG, Aspen Technology and Genuity. She spent 17 years at Digital Equipment Corporation as a top sales performer, managing key, global accounts. When she started working in high tech sales in the late-1970’s, there were few women in the industry so she looked to her passion of helping others – her customers – for motivation. As a result, she has won the hearts and minds of many customers throughout her career. Diane has a bachelor’s degree in economics from the University of Massachusetts and attended the Harvard Business School Program for Management Development.

David Yaches
Vice President of Corporate Development

A member of the all-cool SmartBear Management Group (SMG), David is focused on strategic alliances and key business initiatives, which are part and parcel of the plans to grow SmartBear's revenue and value.

While at Innovation Advisors, David successfully advised many organizations on transaction sales, including the high profile sales of BeyondTrust Corporation to Symark International, Wavemaker Software to VMware and Sigaba to Proofpoint. Prior to IA, David was an M&A Analyst with Broadview International, a global mergers and acquisitions investment bank focused on the IT, media and communications sectors. During his career, he has developed a particular expertise in IT infrastructure software, cloud computing and IT services. David has a bachelor’s degree in international relations from the University of Pennsylvania.

“Joining SmartBear at such an important point in the company’s and market growth plans is a tremendous opportunity,” said David Yaches. “With my background and expertise in enterprise and infrastructure software and IT services, I am excited to focus on forging critical partnerships and alliances to ensure SmartBear is the leader in key development communities.” 

Richard Caplow
SVP Product Commercialization

Rich leads the planning and execution of SmartBear’s go-to-market strategy.  He is responsible for assimilating customer and market inputs into a collaborative effort among product development, marketing and sales to deliver the best solutions for customer needs.
Rich has previously built and led high-performing product marketing teams at other software companies.  Prior to joining SmartBear, Rich was responsible for strategy development, product management and business success of a software segment at IBM where he led go-to-market efforts, product direction and acquisition strategies for the benefit of customers world-wide.  Before its acquisition by IBM, Rich was Vice President, Product Marketing at MRO Software.  Earlier in his career he led Product Marketing at Art Technology Group and Netgenesis, and was a product manager at Banyan Systems.
Rich has a bachelor degree in Engineering and a Masters of Business Administration from Cornell University.

Kathleen Chalmers DeShields
VP, Chief People Officer

Kathleen leads SmartBear’s global strategic people initiatives. She is responsible for the entire employee lifecycle and fostering a company culture that emulates SmartBear’s values.  Kathleen’s diverse and impressive professional credentials span more than 25 years in the high tech industry.  She has built and led numerous human resources teams for both start-up and major corporations.   Prior to joining SmartBear, she held various key leadership roles in Human Resources both in the corporate, government and non-profit community.  Kathleen was also the principal of an independent consulting firm, SK Consulting focused on the creation of innovative people strategies for start-ups, primarily in the high tech  industry.  She spent 15 years at Digital Equipment Corporation (now Hewlett-Packard) initiating her career there in an operational role as a Materials Manager in Logistics/Supply Chain Management, US Field Service and Manufacturing.  As an HR leader, she played a key role in facilitating and leading through change management one of the largest restructuring initiatives in the history of the company.

Kathleen’s diverse background  has enabled her to build strong partnerships with a true understanding of “what it takes” in leading as a  key business partner to senior leaders.

Kathleen has a bachelor’s degree, in Education and Psychology from the University of Western Connecticut.



SmartBear Software Acquires Lucierna
Dec 9, 2013
SmartBear Software acquires Eviware
Jul 6, 2011

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