Job Post

Technical Support Engineer
Seismic Software, Inc.
239 Causeway St. 3rd Fl
Boston, MA 02114

Description

 

Duties
Responsible for providing technical support to resolve complex customer reported issues for the company’s business solutions platforms. Research complex technical issues to provide solutions for products or implementation. Responsible for requirements analysis and reviews, as well as working with existing systems to support network infrastructure and web applications. Requires writing SQL queries and handling integration with SSO and SMTP email server setup. Role requires extensive technical/engineering skills to read server logs and work with engineering team for problem resolution. Responsible for solving complex technical issues, document solutions and contribute to knowledge base.

Requirements
Master’s degree in Business Administration or Engineering or related degree. 3 years of experience in job offered or software engineering. Employer will also accept a BA plus 5 years of experience as an alternative combination of education, training or experience to be equivalent to a Master’s and 3 years of experience. Prior academic background or work experience to include: 1. Prior experience gathering data for issue replication, problem solving and/or escalation; 2. Review of server logs and troubleshooting; 3. Proficient in SQL; 4. Experience in at least two of the following: Java, JavaScript, Python, Perl, HTML, HTML5, XML, SOAP, REST, .NET; 5. Prior experience advising customers of technical solutions.

Job Location
Boston, MA

Resumes can be sent to Attn: Tom (Job #TSE), Seismic Software Inc., 505 Lomas Santa Fe Dr., Suite 170, Solana Beach, CA 92075

Category: IT/Systems/Networking

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