Job Post

Technical Support Engineer
iboss Cybersecurity
101 Federal St.
Boston, MA 02110

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. Technical Support Engineers form an elite technical team that works very closely with existing customers to ensure their deployments function at top performance levels. Occasionally, this elite team is called upon to aid Account Executives and Solutions Engineers with the design and implementation of complex deployments and pre-sales conversations. This is a self-driven, fast paced, agile environment and you will work with some of the best minds in the industry. While this is a call center environment, there is no ceiling and there is tremendous opportunity for growth within the company.nd in engineering or IT support is required.

Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Requirements

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Basic knowledge of Unix/Linux systems, utilities and scripting
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Benefits

  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunches every Fridays
  • Free snacks
  • Free onsite gym membership

The duties and responsibilities described above are essential functions of the job.

iboss, Inc. is an EEO/AA/M/F/Vet/Disability Employer

*This position is not eligible for sponsorship of work visas

Category: IT/Systems/Networking

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