Job Post

Special Ops Agent (Bilingual Spanish)
LevelUp
1 Federal Street 6th Floor
Boston, MA 02110

Bilingual Support Special Ops Agent (Spanish)

Join the LevelUp Team and work alongside other talented, driven individuals to help build the next generation of mobile payments. LevelUp powers the mobile payment, ordering and loyalty apps for leading restaurant brands to help them engage their customers and drive sales.
 
Envision working alongside other talented, exciting, driven individuals to support the country’s largest mobile payments and rewards platform. Help improve the lives of our users and merchants through a genuine interest in making things work and a passion for product experience.
 
LevelUp is used by more than 4MM customers paying at over 14,000 locations nationwide. Backed by Google Ventures, T-Ventures and Highland Capital, LevelUp powers the mobile experiences for top brands like Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen.
 
Summary
As a member of the LevelUp Support team, you will support the LevelUp platform for end users, merchants, partners, and internal teams. As one of our Special Ops agents, you'll wear a variety of other hats as well, assisting other teams including Deployment, Merchant Network Ops, and Client Services. This role will provide the opportunity to work on projects across various departments within the organization, expand your knowledge and responsibilities, and own and master specialty areas, all while helping customers and working with a tight-knit team.

Job Responsibilities

  • Focus on excellent customer service while troubleshooting and solving issues
  • Collaborate to identify and implement solutions to technical requests from users and merchants
  • Begin your role in a dynamic Special Ops environment with chances for exposure to projects across the company and opportunities to explore a variety of roles from your base in Support
  • Maintain an up-to-date and comprehensive knowledge of the product
  • Accurately document requests while adhering to Support protocols
  • Validate and translate user and merchant requests into feedback for the platform

Qualifications

  • 2-5 years experience in tech support, customer service, or another role that honed great people skills and problem solving
  • Fluent in spoken and written Spanish, including knowledge of technical terms and/or experience providing technical or customer support in both English and Spanish
  • Grayson-level acrobatics when it comes to juggling responsibilities, managing your time, and owning projects
  • Pennyworth-class mentorship and guidance to hone the skills of your peers and young wards
  • Strong written and verbal communication skills, with the ability to tailor messages to suit the audience
  • Radiate awesomeness at all times: show a positive attitude and confidence, be team-oriented, have a sense of humor
  • Bachelor’s Degree or equivalent experience

Bonus Points

  • Desire to know everything about everything all of the time
  • Love solving problems and helping people walk away happy
  • Knowledge and interest in mobile apps and/or payments
  • Experience working in a startup environment and/or helping run a restaurant
  • Extensive appreciation for donuts, .GIFs, and/or banter

Benefits & Perks

  • Free lunches daily from LevelUp merchants, including catered lunch with the team twice a week, and credit to Order Ahead
  • A never ending amount of coffee beans to make whatever satiates your pallet (Americano, Latte, Espresso, Regular Cup O Joe, even tea)
  • Unbelievable Benefits Package including Medical, Dental, Vision, Disability and Life Insurance, fully paid for by LevelUp and 401(k) with company match
  • Convenient access to the MBTA via red, green & orange line (Downtown Crossing & South Station are about 1-2 blocks away)
  • In addition to performing escalated support, Special Ops Geniuses also gain magic missile or another ability, and a bonus combat proficiency.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Category: Client Services

See What It's Like To Work Here

LevelUp offers one-touch mobile payments & loyalty that your customers will love. Along with rich analytics, processing savings & ROI-driven campaigns that will make your business happy.

60 day posting for only $99